IT Manager I
Texas A&M University - Corpus Christi
Science & Engineering - Dean
Proposed Minimum Salary
Corpus Christi, Texas
- Oversees system administration and is responsible for ensuring
college IT functions are maintained and well supported.
- Oversee the support of Unix/Windows servers providing services
for over 2000 students/staff/faculty/research accounts.
- Oversee the development, support, and maintenance of file
servers for Windows and Unix clients. - Maintaining NFS, Samba,
Web, Mailing List and FTP server services for all student, faculty,
and staff accounts.
- Administrate, verify, and restore server backups.
- Provide desktop support for all office and lab
- Work closely with computer system support staff on system
maintenance and development.
- Install, upgrade, and configure software packages as requested
by the faculty. Ensure that the agreed software is installed and
- Monitor and troubleshoot hardware, software and networking
problems as they occur.
- Oversee the computer software images for the academic
- Create and maintain software repository with license
- Ensure hardware maintenance and upkeep of servers,
workstations, laptops, printers, projectors, scanners, cameras, and
other special purpose technical equipment. Accounts:
- Maintain integrity of accounts and data on the servers. Perform
recovery when possible.
- Perform maintenance on student, faculty, and staff accounts.
Add, remove, and modify accounts as necessary.
- Manage Unix security features to protect confidential
information while allowing appropriate access.
- Create and maintain listserv mailing lists and aliases I: drive
- Create and maintain database accounts. System Development and
- Research new technologies and present recommendations and
justifications on hardware and software purchases.
- Oversee various development projects like workorder systems,
database applications, and systems management tool to help manage,
organize, improve, and document day to day functionality of the
- Research, test, recommend, implement, and troubleshoot new
hardware and software. - Document and log all changes to system
software, hardware and software installation, configuration, and
- Contribute to and help maintain a n up-to-date technical manual
for systems operations. Systems Security: - Enforce appropriate
computing usage laws and policies.
- Ensure secure operation of all servers and services using
security and encryption tools such as SSH, SSL, and through
extensive staff training and documentation.
- Maintain all systems with regular password changes.
- Regularly monitor systems logs and activity on all
- Respond to bug reports, patches, viruses and rapidly deploy and
develop fixes or workarounds.
- Coordinate with University technical staff to help in
monitoring network abuse by and against students, faculty, and
Technical Project Management
- Develop proposals as necessary for upgrading existing systems
and developing new systems and lab resources.
- Ensure consistent documentation of all software and hardware
- Stay abreast of emerging technologies to plan for the
- Prepare estimated budgets for technical projects (time and
materials). Monitor project expenditures to meet budget
- Serve as a technical resource for college faculty on research
projects. Give advice and information that may be required by
budget holders to make appropriate technical decisions.
- Develop strategic plans for long-term development.
- Coordinate efforts of systems support staff on technical
projects. Maintain ongoing communication by planning and
facilitating regular meetings and email correspondence.
- Resolve conflicts that arise.
- Meet regularly with managed staff to set organizational
priorities, make decisions, coordinate efforts to share
information, and strategize.
- Serve as a contact person to other technical staff within
Supervision and Training
- Directly supervise IT staff, graduate students, and
- Delegate tasks and follow up to make sure they are
- Meet regularly with staff to assess progress on
- Conduct annual performance evaluations for all direct
- Assist in hiring and training the new support staff and
students. Update job descriptions, develop selection criteria, and
write interview questions. Assist in hiring for other computer
system support staff positions as needed.
- Train faculty and staff to help them better utilize computing
resources for teaching and research purposes.
- Review staff timesheets and time off.
- Maintain records of software and hardware acquisition,
expenditure, and recharge of consumable items.
- Research, recommend, and liaise on purchases, communicate with
vendors to obtain and compare the 'best value' for any purchase.
Maintain contact with software and hardware vendors for license
renewals and purchases.
- Generate reports of hardware, software resources and
expenditure. Generate system usage statistics.
- Meet regularly with support staff to share ideas, experiences,
- Attend trainings for supervisory and management skill
- Keep abreast of computing technology.
- Coordinate and participate with faculty on various grant
- Attend conferences, seminars, trainings and visit other campus
to learn about new technology and to maintain level of personal
- Provide application installation and support for the
high-performance cluster (HPC). Provide technical support for the
college web site.
- Perform other duties as assigned.
- Bachelor's degree
- Three 3 years of related experience.
- Intermediate skills in Microsoft Office Suite.
- Knowledge of basic project and operations management including
decision making, scheduling, prioritizing, quality assurance,
delegating, monitoring work tasks, reporting, negotiating, basic
vendor relations, advanced customer relations skills, proposal
writing, business acumen, persuasive communication, and
adaptability to change.
- Knowledge of team leadership skills including motivating team
and group processes, team collaboration, empowering, coaching,
mentoring, training, ethical integrity, championing diversity and
inclusiveness, and supervising staff.
- Ability to multitask and program in multiple
- Prior Senior Systems Administrator experience with Windows and
- Able to install software on a high-performance
- Industry related skills to include proficiency with the
Information Technology Interface Library (ITIL).
All positions are security-sensitive. Applicants are subject to a
criminal history investigation, and employment is contingent upon
the institution's verification of credentials and/or other
information required by the institution's procedures, including the
completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer
committed to diversity.
To apply, visit https://tamus.wd1.myworkdayjobs.com/en-US/TAMUCC_External/job/Corpus-Christi-TAMUCC/IT-Manager-I_R-048217