IT Manager I

Job Title
IT Manager I

Agency
Texas A&M University - Corpus Christi

Department
Science & Engineering - Dean

Proposed Minimum Salary
Commensurate

Job Location
Corpus Christi, Texas

Job Type
Staff

Job Description

Description:

• Oversees system administration and is responsible for ensuring college IT functions are maintained and well supported.
  

Responsibilities:

Computing Service

• Oversee the support of Unix/Windows servers providing services for over 2000 students/staff/faculty/research accounts.
  
• Oversee the development, support, and maintenance of file servers for Windows and Unix clients. - Maintaining NFS, Samba, Web, Mailing List and FTP server services for all student, faculty, and staff accounts.
  
• Administrate, verify, and restore server backups.
  
• Provide desktop support for all office and lab workstations.
  

System Maintenance

• Work closely with computer system support staff on system maintenance and development.
  
• Install, upgrade, and configure software packages as requested by the faculty. Ensure that the agreed software is installed and maintained.
  
• Monitor and troubleshoot hardware, software and networking problems as they occur.
  
• Oversee the computer software images for the academic computers.
  
• Create and maintain software repository with license servers.
  
• Ensure hardware maintenance and upkeep of servers, workstations, laptops, printers, projectors, scanners, cameras, and other special purpose technical equipment. Accounts:
  
• Maintain integrity of accounts and data on the servers. Perform recovery when possible.
  
• Perform maintenance on student, faculty, and staff accounts. Add, remove, and modify accounts as necessary.
  
• Manage Unix security features to protect confidential information while allowing appropriate access.
  
• Create and maintain listserv mailing lists and aliases I: drive folders.
  
• Create and maintain database accounts. System Development and documentation:
  
• Research new technologies and present recommendations and justifications on hardware and software purchases.
  
• Oversee various development projects like workorder systems, database applications, and systems management tool to help manage, organize, improve, and document day to day functionality of the systems.
  
• Research, test, recommend, implement, and troubleshoot new hardware and software. - Document and log all changes to system software, hardware and software installation, configuration, and troubleshooting procedures.
  
• Contribute to and help maintain a n up-to-date technical manual for systems operations. Systems Security: - Enforce appropriate computing usage laws and policies.
  
• Ensure secure operation of all servers and services using security and encryption tools such as SSH, SSL, and through extensive staff training and documentation.
  
• Maintain all systems with regular password changes.
  
• Regularly monitor systems logs and activity on all servers.
  
• Respond to bug reports, patches, viruses and rapidly deploy and develop fixes or workarounds.
  
• Coordinate with University technical staff to help in monitoring network abuse by and against students, faculty, and staff.
  

Technical Project Management

• Develop proposals as necessary for upgrading existing systems and developing new systems and lab resources.
  
• Ensure consistent documentation of all software and hardware systems.
  
• Stay abreast of emerging technologies to plan for the future.
  
• Prepare estimated budgets for technical projects (time and materials). Monitor project expenditures to meet budget constraints.
  
• Serve as a technical resource for college faculty on research projects. Give advice and information that may be required by budget holders to make appropriate technical decisions.
  
• Develop strategic plans for long-term development.
  
• Coordinate efforts of systems support staff on technical projects. Maintain ongoing communication by planning and facilitating regular meetings and email correspondence.
  
• Resolve conflicts that arise.
  
• Meet regularly with managed staff to set organizational priorities, make decisions, coordinate efforts to share information, and strategize.
  
• Serve as a contact person to other technical staff within university departments.
  

Supervision and Training

• Directly supervise IT staff, graduate students, and undergraduate students.
  
• Delegate tasks and follow up to make sure they are completed.
  
• Meet regularly with staff to assess progress on projects.
  
• Conduct annual performance evaluations for all direct reports.
  
• Assist in hiring and training the new support staff and students. Update job descriptions, develop selection criteria, and write interview questions. Assist in hiring for other computer system support staff positions as needed.
  
• Train faculty and staff to help them better utilize computing resources for teaching and research purposes.
  

Administration

• Review staff timesheets and time off.
  
• Maintain records of software and hardware acquisition, expenditure, and recharge of consumable items.
  
• Research, recommend, and liaise on purchases, communicate with vendors to obtain and compare the 'best value' for any purchase. Maintain contact with software and hardware vendors for license renewals and purchases.
  
• Generate reports of hardware, software resources and expenditure. Generate system usage statistics.
  

Professional Development

• Meet regularly with support staff to share ideas, experiences, and resources.
  
• Attend trainings for supervisory and management skill development.
  
• Keep abreast of computing technology.
  
• Coordinate and participate with faculty on various grant programs.
  
• Attend conferences, seminars, trainings and visit other campus to learn about new technology and to maintain level of personal expertise.
  
• Provide application installation and support for the high-performance cluster (HPC). Provide technical support for the college web site.
  
• Perform other duties as assigned.
  

Qualifications:

• Bachelor's degree
  
• Three 3 years of related experience.
  
• Intermediate skills in Microsoft Office Suite.
  
• Knowledge of basic project and operations management including decision making, scheduling, prioritizing, quality assurance, delegating, monitoring work tasks, reporting, negotiating, basic vendor relations, advanced customer relations skills, proposal writing, business acumen, persuasive communication, and adaptability to change.
  
• Knowledge of team leadership skills including motivating team and group processes, team collaboration, empowering, coaching, mentoring, training, ethical integrity, championing diversity and inclusiveness, and supervising staff.
  
• Ability to multitask and program in multiple languages.
  

Preferred Qualifications:

• Prior Senior Systems Administrator experience with Windows and Unix computers.
  
• Able to install software on a high-performance cluster.
  
• Industry related skills to include proficiency with the Information Technology Interface Library (ITIL).
  

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.


To apply, visit https://tamus.wd1.myworkdayjobs.com/en-US/TAMUCC_External/job/Corpus-Christi-TAMUCC/IT-Manager-I_R-048217 jeid-c73aafb66d59b14fa4fb35363a58d5c3