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Assistant Director, Human Resources (Employee Relations) #606177

Northern Arizona University
Arizona, United States
Salary Commensurate with experience
Posted Date
Mar 30, 2022

View more

Position Type
Administrative, Business & Administrative Affairs, Human Resources Administration
Employment Level
Employment Type
Full Time
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Job Description

Under the direction of the Associate Vice President, Human Resources (AVP-HR), the Assistant Director, Human Resources, provides leadership, oversight, and day-to-day administration of the HR Employee Relations unit and functions. Develop and implement unit policies, processes, procedures, and programs to ensure appropriateness and consistency. Advise supervisors, managers, and university leadership on methods to resolve conflict that minimize risk and promote effective employee engagement and productivity.

Develop and maintain effective relationships with a wide diversity of employee constituents, and demonstrate commitment to valuing and respecting diversity, equity, and inclusion. Serve as a member of the HR Management Team, provide strategic leadership for employee relations and collaboratively work to exemplify the desired culture (attitudes and behaviors) of HR.

Unit Leadership - 50%

  • In collaboration and partnership with AVP-HR, provide leadership, oversight, and day-to-day administration of the HR Employee Relations unit and functions. Champion and coordinate implementation of unit policies, processes, procedures, and programs to ensure appropriateness and consistency.
  • Monitor and evaluate programmatic and operational effectiveness, and effect changes required for improvement. Ensures necessary process and procedural changes occur.
  • Coordinate with other university offices and HR functional areas to establish procedures, resolve problems and coordinate efforts. Collaborate with HR leaders, Office of General Counsel, the Office of Equity and Access, Disability Resources and other internal stakeholders to develop and implement employee relations strategies and cross functionality to meet goals and objectives and reduce risk of litigation.
  • Establish, collect, and report appropriate metrics to ensure efficiency and effectiveness of HR employee relations unit. Track and manage employee relation case cycle - from initial discussions to formal/informal resolution.
  • Organize and coordinate special programs and projects among team members.

Employee Relations - 20%

  • Provide leadership, collaboration, thought partnership, coaching, and support on all types of employee relations issues and work promptly with key partners to resolve conflict, mitigate organizational risk, and maintain high levels of performance and retention.
  • Provide information, interpretation, advice, training, and counsel to leadership, management, and employees regarding employee relations matters. Respond to questions and issues from employees and management regarding workplace concerns, appropriate corrective and disciplinary actions, terminations, non-renewals, grievances, dispute resolution, and performance management.
  • Lead the investigation and resolution of complaints of the highest complexity and sensitivity, ensuring investigations of complaints are conducted in an objective, accurate and thorough manner. Conduct investigations of reported employee misconduct and prepare or assist supervisors to prepare documentation for university response. Serve as facilitator when appropriate.
  • Apply institutional standards, policies, and guidelines. Ensure adherence with internal controls and external requirements. Provide interpretation, information and advice regarding university policies and procedures, ABOR, Arizona Revised Code, FLSA, and other rules and regulations that may impact the University. Work with AVP-HR on potential legal issues.

Supervision - 15%

  • Provide leadership, direction, coordination, support, and training for staff. Supervisory duties include task assignments, workload management, resolving daily operational programs, training, evaluating, and correcting performances, resolving conflict, authorizing leave, and building a productive work environment. Establish performance standards, assess performance, provide feedback, and evaluate assigned personnel performance.

Process Improvement - 10%

  • Works closely with AVP-HR to coordinate special projects and process improvement for the Employee Relations unit to assist with the development and execution of goals and objectives for Employee Services.

Other - 5%

  • Represents HR on institutional and tri-university committees. Maintain knowledge on current developments and practices in human resources. Provide/coordinate backup to HR staff as needed. Perform other duties as assigned.

Minimum Qualifications

  • Bachelor’s Degree in Human Resources OR related field. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year-for-year basis.
  • Three years of human resource experience, which includes employee relations, performance management, corrective/disciplinary action, and/or related experience.
  • Two years management or supervisory.

Preferred Qualifications

  • Human Resource experience in a higher education or related setting.
  • Demonstrated experience directly related to the duties and responsibilities specified.
  • Demonstrated effective interpersonal, written, and oral communication skills.
  • Demonstrated experience interpreting and applying laws, rules, policies, and procedures.
  • Demonstrated ability to interact with large groups and individuals at all work levels.
  • Demonstrated proficiency in the use of computers and software applications.
  • Demonstrated success in fostering internal and external community relationships.
  • Commitment to diversity and the ability to work effectively in a diverse workplace and educational environment.
  • Experience developing, implementing, and improving ER policies and procedures in support of institutional diversity, equity, and inclusion values and goals.
  • Flexibility of schedule and willingness to work outside of regular hours when needed.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.


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