Box Office Manager

Shenandoah Conservatory is seeking applications for a Box Office Manger. This is a fulltime, benefited position located on our main campus in Winchester, VA.

The Box Office Manager works under the direct supervision of the Executive Director of Conservatory Performances & Engagement, and is a key team member of Shenandoah Conservatory’s General Management staff. The Box Office Manager oversees all critical functions of the conservatory’s box office operations, including regular administration and maintenance of the Tessitura database; processing approximately $1 million in ticket sales, renewals, group sales, and donations; running ticket reports; overseeing the tasks of the Assistant Box Office Manager; ensuring exceptional customer service for our patrons and donors; and assisting with audience engagement and development by coordinating, designing and sending patron communications. With more than 150 ticketed performances year-round, including a busy summer musical theatre season, the Box Office Manager works 35 hours per week, including performance nights and weekends.

Responsibilities:

• Serve as Shenandoah Conservatory’s main Tessitura database administrator:
• Create and run daily reports and other reports as requested
• Run necessary system/software updates and troubleshoot technical issues with Tessitura customer service
• Establish and terminate user access
• Create and update a Tessitura users manual with policies and procedures
• Run patron duplication reports on a weekly basis and resolve any duplicate patron files
• Ensure that patron files are updated regularly, and include appropriate tags and attributes
• Manage front-of-house point of sale hardware, including computers, ticketing terminals, printers, and ticket scanners
• Process and oversee ticket orders, group sales, subscriptions renewals and donations by phone or in person using Tessitura software during regular box office hours and during performances
• Manage financial operations, reconciling ticket sales and donations through daily reports, processing and accurately posting all receipts and deposits, generating and approving all renewal letters for subscription packages; and updating training manuals as needed to address changes in policy and procedures
• Collaborate with marketing staff to create and implement effective marketing campaigns, which utilize Tessitura’s segmented marketing capabilities and analytics, and realize tangible gains in ticket sales and audience engagement
• Manage and assess performance of Assistant Box Office Manager, ensuring that staff/students are trained, scheduled and mentored effectively
• Set-up events in Tessitura, ensuring authorized capacity regulations and ADA compliance
• Manage ticket holds for artists, press, house seats, Advancement, Dean’s Office and President’s Office
• Provide staff support and oversee front-of-house (box office staff, ushers, and house management) during ticketed performances and special events, which take place year-round on evenings and weekends on- and off- campus
• Troubleshoot front-of-house and ticketing issues as they arise, providing exceptional customer services
• Communicate with patrons and donors in person, on the phone and via email correspondence
• Ensure a safe and professional environment at all times
• Order supplies and equipment for the box office as needed
• Other duties as assigned

Supervision

The Box Office Manager reports directly to the Executive Director of Conservatory Performances & Engagement.

This is a 12-month full-time position with benefits. Ability to work evenings and weekends required.

Required Skills

Qualifications:

• Minimum two years box office or equivalent experience
• Excellent communication and organizational skills
• Strong customer service skills and ability to troubleshoot problems particularly in high-pressure environments
• Exceptional time management skills
• Strong attention to detail and follow through
• Personnel management experience
• Basic banking practices and accounting experience
• Marketing, graphic design and communications experience preferred
• Computer proficiency in Mac and Windows environments
• Bachelor’s degree with experience in the arts and customer service
• Valid driver’s license

How to Apply:

The complete application will include a cover letter, resume and contact information for three professional references. The review of applications will begin immediately and continue until a qualified candidate is selected.

Shenandoah University is committed to enriching its educational experience and culture through the diversity of its faculty, administration, and staff. All candidates are strongly encouraged to include a statement in their cover letters addressing ways in which they may be able to contribute to that commitment.

**Note: A pre-employment background check, fully vaccinated for COVID-19 or on a University approved medical or religious exemption, as well as a satisfactory driving record will be required as a condition of hire.

Shenandoah University values the unique and diverse perspectives of individuals and communities locally and globally and seeks to foster mutual understanding in an inviting community where individuals are welcome and respected. The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, veteran’s status or on any other basis protected under applicable law.

About Shenandoah University and the Conservatory:

Founded in 1875, Shenandoah University is the private, nationally recognized applied liberal arts institution, located in historic Winchester, Virginia. Shenandoah’s close-knit community is rich in creative energy and intellectual challenge. Shenandoah empowers its students to help the human condition and to be principled professionals and leaders wherever they go. Over 700 students are enrolled in Conservatory baccalaureate, masters and doctoral curricula in the areas of music, theater and dance, and are taught by a dynamic and diverse faculty of over 125, half of whom are full-time.

www.su.edu/conservatory

Shenandoah University is a diverse institution of approximately 3,900 students enrolled in baccalaureate, masters and doctoral curricula in business, arts and sciences, health professions and performing arts. Shenandoah University is an independent, coeducational institution affiliated with the United Methodist Church and is accredited by the Southern Association of Colleges and Schools. Please visit www.su.edu for more information.

Salary Type
Not Applicable