Project Specialist - Accessibility & Testing

Requisition ID: req3572

Job Title: Project Specialist - Accessibility & Testing

Department: Testing and Accessibility

Location: Columbus Campus

Employment Type: Staff

Employment Status: Part-Time Professional

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation Range: 19.26 - 19.26

Job Description:

Position Summary

An Accessibility & Testing Project Specialist reports to the Assistant Director of Accessibility & Testing or other Department Administrator and provides support for the department of Accessibility & Testing functions including testing functions, alternate media, and accommodation delivery. In addition, this position assists in documenting departmental procedures, creating and updating training manuals and reviewing departmental reports and providing feedback to administrators for effective, efficient operations.

The individual best suited for this role is one who is open and willing to work with diverse student populations while remaining consistent and unbiased in the delivery of services. This individual will be dedicated to creating a positive, equitable, and inclusive experience for all students during their time at Columbus State. Building and maintaining positive relationships with students, instructors, and community members is an essential component of this role.

Core Competencies Required

Professionalism, Communication, Managing Work, Positive Approach, Continuous Improvement, Quality Orientation, Customer/Student/Employee Focus, Adaptability, Collaboration, Continuous Learning, Energy, Planning and Organizing

ESSENTIAL JOB FUNCTIONS

Testing and Accessibility Service Delivery

Provide both professional test proctoring services and alternate media related-support for students - both in-person and in the virtual environment.

Administer and monitor academic, placement, and specialized tests within the guidelines provided by instructors and external certification providers. Follows standard testing protocol by ensuring assessment integrity, distributing appropriate support materials, assisting students with accommodations, troubleshooting technology errors in accordance with College policies and procedures.

Provide individual assistive support to students, technology services and support, create various testing materials in a variety of formats and provide training on alternate media and testing to the campus community.

Assist in the delivery of specialized services (Out of Region, Exception-Based Testing) utilized by students enrolled in distance learning courses.

Collaborate with various campus and community stakeholders to ensure appropriate service delivery (IT, DEIS, Bookstore, etc.). Communicate information and ideas to help the centers be efficient and effective.

Clerical

Responsible for reporting and tracking students served and processes through the Department of Accessibility & Testing. Record any incidents of academic misconduct via an incident report. Report any issues with assistive technology software and hardware or general software programs to the Accessibility & Testing administrative staff. Monitors reports and provides feedback to administrators.

Assists in the creation, documentation, and maintenance of departmental procedures and training manuals and reviewing departmental reporting.

Writes necessary incident reports and obtains proper signatures as required. Submits incident reports to vendors and documents any testing/accessibility issues, reporting these issues to leadership as needed/directed

Customer Service

Deliver excellent customer service and provide students, faculty, adjuncts, and staff with a secure, comfortable, and accessible environment -- both in-person and in the virtual environment. Keep distractions to a minimum during testing appointments. Must be aware and able to conform to the proper etiquette for interacting with individuals with a disability. Answer student, faculty, adjunct, and staff inquiries and make referrals to other campus resources as appropriate.

Professional Development, Standards, & Credentials

Stay current on National College Testing Association (NCTA) standards, alternate media/ assistive technology, testing and accessibility related trends. Attend professional development trainings/workshops as requested and/or approved by leadership.

Maintains credentials & any annual training/recertification necessary to administer a minimum of one (1) high-stakes certification examination.

Ensures a safe and supportive learning environment by complying with the Dept. of Accessibility & Testing’s Testing Center procedures, Columbus State’s Academic and Student Code of Conduct policies, National College Testing Association standards, and the college’s security procedures.

Diversity, Equity, & Inclusion

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community

Other Duties & Responsibilities

Attends all required department meetings and trainings.

Manages multiple assignments of varying complexity while meeting federal as well as internal (Dept. of Accessibility & Testing,

Student Conduct, Columbus State, etc.) regulations and procedures, with the ability to adapt to changing needs of the College and business partners.

Maintains confidentiality of exams, test results, and student information in accordance with Higher Education FERPA, NCTA, and vendors’ standards, policies, and guidelines.

Flexible hours including nights and weekends are expected. Aids as needed during peak periods. Flexibility to travel to other Accessibility & Testing locations to provide assistance when operationally needed

Usual Physical Requirements

While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee regularly stands and walks for extended periods of time, and occasionally sits. Employee converses verbally with others in person and by telephone. Employee occasionally reaches with hands or arms, climbs or balances and stoops, kneels, crouches or crawls. Vision demands include close, relatively detailed vision and distance vision. Employee occasionally lifts or exerts force of up to 25 pounds when moving materials

Working Conditions: Typical office environment. Regular exposure to moderate noise typical to business offices.

Knowledge of: Business related software, including Microsoft Office applications (Work, Excel, Outlook, PowerPoint); Testing related computer software, programs, and applications; test administration procedures; standard office procedures and practices; office administration; FERPA.
Skill in: verbal and written communications; prioritize tasks; strong customer service orientation; self motivation; general typing; attention to detail; organization and time management; problem-solving under pressure.
Ability to: develop and maintain effective working relationships with associates, vendors, students, faculty, and general public; maintain confidential and sensitive information; use good judgement; excellent listening skills; effectively work with persons of varying cultures and diversity; problem solve effectively; exhibit a pleasant public manner and telephone etiquette; originate correspondence; work independently; exhibit flexibility in work schedule and job tasks; maintain accurate and complete work records; learn and navigate testing related computer software, programs, and applications, database management; apply test administration procedures.

Minimum Qualification:

Associate's degree required. Employee typically gains the necessary level of expertise by demonstrating job
competency acquired through on-the-job training, development, and experience with Columbus State.

*An appropriate combination of education, training, coursework and experience may qualify a candidate.+

State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).