Assistant Director of Student Financial Services
- Employer
- Colby College
- Location
- Maine, United States
- Salary
- Salary Not Specified
- Date posted
- Mar 24, 2022
View more
- Position Type
- Administrative, Business & Administrative Affairs, Financial Affairs, Student Affairs, Disabled Student Services, Financial Aid, Other Student Affairs, Student Activities & Services
- Employment Type
- Full Time
Job Details
Department:
Student Financial Services
Pay Rate Type:
Salary
Employee Type:
Job Summary:Office of Financial Services
Full-Time, Exempt, Salaried, Administrative Staff Appointment
The Office of Financial Services seeks an assistant director of student financial services to join a team of professionals responsible for providing financial services to all enrolled students. The assistant director will help manage day-to-day operations including phone and walk-in customers and assist with outreach to specific groups of students. Reporting to the director of student financial services, the assistant director will assist with the assessment and collection of semester charges, and processing of financial aid. The assistant director participates in all aspects of the services provided by the Office of Student Financial Services with a key focus on providing excellent customer service to students, parents, and the Colby community. The position helps to build strong relationships with other departments including but not limited to Office of Campus Life, Office of Admissions and Financial Aid, Office of the Dean of Students, Office of Off-Campus Study, Office of Information Technology Services (ITS), and DavisConnects. We encourage inquiries from candidates who will contribute to the diversity of our College, including its cultural and ethnic diversity.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :
- Assist students and parents in the application process for federal and institutional financial aid
- Analyze and verify financial aid documents including the FAFSA, CSS Profile, and tax returns; correct and modify information as necessary
- Perform need analysis to determine the financial strength of the applicant’s family, exercising professional judgement as situations dictate for both federal and institutional methodology
- Package federal and institutional aid awards compliant with federal and state regulations and consistent with institutional policies
- Collaborate with other Office of Student Financial Services and Office of Admissions and Financial Aid staff to ensure federal aid guidelines are met and financial aid awards are processed accurately
- Assist with the tracking of students’ financial documents for all financial matters
- Keep abreast of federal aid guidelines and policies pertinent to studying away
- Gather and analyze enrollment and aid data as needed to complete internal quarterly grant reporting and outline fiscal year grant expense
- Update Office of Student Financial Services websites and create new content as needed
- Utilize PowerFAIDS or other software to support the entire financial aid process including document tracking, communicating with students and parents, performing need analysis, packaging awards, disbursing financial aid, and providing aid information
- Counsel students and parents in all areas of financial matters including financial aid and student employment policies and procedures as well as the billing process
- Participate in the collection of student account receivables and exercise judgement in the assessment of late fees and the determination of eligibility to participate in course and room selection
- Commit to and provide customer service excellence in support of students, parents, faculty, and staff
- Perform additional duties as assigned; duties, responsibilities, and activities may change at any time with or without notice
- Bachelor’s degree or the equivalent in education and experience
- Minimum of 1-3 years of experience working in an intense customer service environment
- Excellent written and oral communication, analytical, and critical thinking skills
- Demonstrated computer skills with working knowledge of e-mail and network applications and all Microsoft Office programs
- Knowledge of financial aid and experience working in a financial aid position a plus
- Familiarity with tax forms preferred
- Experience with financial aid software, PowerFAIDS, a plus
- Proven organizational skills
- Strong, self-motivated work ethic
- Appreciation for the value of a liberal arts education and of diverse cultures, backgrounds, and experiences
- Experience with data integration relating to financial aid and student financial records useful
- Must possess creative initiative, flexibility, and high motivation
- Proven ability to work independently and as a member of a team, exercise discretion, and work collaboratively as a member of a diverse community
This position interacts with students, parents, faculty and staff, and outside constituencies.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS :
General open office and campus environment. Position involves sitting, although frequent movement is necessary. Computer usage involving repetitive hand/wrist motion is also necessary. Lifting up to 30 lbs. may be necessary.
TO APPLY :
Interested candidates should apply electronically by clicking the "Apply" button on the Colby Careers website. Please submit a letter of interest including salary requirements, resume, and the contact information of three professional references. Materials should be addressed to:
Assistant Director of Student Financial Services - Search Committee
Office of Human Resources
Colby College
5500 Mayflower Hill
Waterville, ME 04901-8855
Company
Founded in 1813, Colby College is the 12th oldest liberal arts college in the United States.
Distinctive in its offerings, Colby provides an intimate, undergraduate-focused learning environment with a breadth of programs presenting students and faculty with unparalleled opportunities. A vibrant and fully integrated academic, residential, and cocurricular experience is sustained by a diverse and supportive community. Located in Waterville, Maine, Colby is a global institution with students representing nearly every U.S. state and approximately 70 countries.
Colby’s model provides the scale and impact of larger universities coupled with intensive learning in a community committed to scholarship and discovery, multidisciplinary approaches to integrated learning, study in the liberal arts, and leading-edge programs addressing the world’s most complex challenges. Its network of partnerships with prestigious cultural, research, medical, and business institutions extends educational and scholarly collaborations, providing students with unmatched experiences leading to postgraduate success.
The College’s wide variety of programs and labs provides students and the community access to unique experiences: the Colby College Museum of Art, the finest college art museum in the country, and the Lunder Institute for American Art have made the College a nationally and internationally recognized center for art scholarship; DavisConnects prepares students for lifelong success by combining a forward-thinking liberal arts education with extensive internship, research, and global opportunities for all students regardless of their personal networks and financial circumstances; and the 350,000-square-foot Harold Alfond Athletics and Recreation Center, is the most advanced and comprehensive NCAA D-III facility in the country. In fall 2021, Colby opened the Davis Institute for Artificial Intelligence, the first such institute at a liberal arts college. Colby’s new Island Campus, consisting of Allen and Benner islands, gives Colby a significant presence on the coast of Maine for a wide range of academic programs and activities and undisturbed environments ideal for conducting interdisciplinary experiences.
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