Admission Technical Analyst: Graduate Studies & Special Populations

Position Summary 

The Admission Technical Analyst for Graduate Studies and Special Populations is a newly designed role that will oversee the implementation and ongoing management of the Slate CRM system supporting the admission process for graduate students, teacher licensure, dual enrollment, non-degree students and other special populations at Fort Lewis College. 

Minimum Qualifications 

• Bachelor’s degree and one or more year of related work experience. Four years of closely related work experience may substitute for bachelor’s degree. 
•  Experience working in a team-oriented, collaborative environment. 

•  Demonstrated experience with a variety of technology or database platforms.  
• Demonstrated experience working with diverse audiences and people from underrepresented groups.  
• Practical knowledge in the use of reporting software, spreadsheets, graphs, and flowcharts.  
• Considerable working knowledge of the applications in the Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint and Outlook).  
• Technically-minded and comfortable learning and navigating new technologies (including possible experience in analyzing business and technical requirements, project management skills, and writing technical documentation in a user-friendly format). 

•  Ability to interact effectively with a wide variety of people, including forming strong working relationships with both internal and external constituencies.  
• Ability to handle multiple tasks concurrently and work independently.  
• Ability to resolve problems and develop relevant alternatives and recommendations; strong problem-solving skills.  
• Excellent verbal and written communication skills as well as outstanding organizational skills. 
• Positive attitude and outstanding degree of professionalism. 

Preferred Qualifications 

• Experience working with Technolution’s Slate or other CRM system. 
• Experience working in admission or other higher education experience.  
• Demonstrated experience using workflow rules, reports/dashboards, and formulas.  
• Working technical knowledge of SQL programming languages to accommodate reporting 

Major Responsibilities 

Application Workflow & Design 

•  In collaboration with the Admission Office and campus-wide stakeholders, develop, build and maintain application(s) for admission to the College for graduate students, non-degree students, third-party programs, teacher licensure, dual enrollment students and other special populations.  
• Configure the applications, communications, and workflows within the system to meet college and departmental requirements. Oversee system integration planning and implementation. 
•  Includes understanding downstream processes and defining required documentation to ensure a smooth student experience in enrolling at FLC.  

• Designing and monitoring workflows for the timely and accurate notification of admission decisions, residency determinations and eligibility for our Native American Tuition Waiver.  
• Staying current on College, State and Federal admission policies and practices and updating systems and notifying stakeholders as necessary. 

Application Processing 

• Process incoming documents related to the application for admission, residency determination and Native American Tuition Waiver eligibility for special populations, navigate exceptions when appropriate and ensure data integrity.  

• Monitor admission workflows for the timely and accurate processing of applications and notification of decisions. 
• Monitoring faculty and department review committees, provide training, support and assistance as necessary. 
• Assist in building Admission guidelines and processes for efficient and timely decisions. 

Coordinating Communication 

• Responsible for implementing specialized communication plans within the CRM (Slate) in order to communicate effectively with each special population.  

• Works with program staff in collaboration with Admission and Marketing & Communications in the annual and on-going development and execution of communication plans for prospective students in special populations. 
• Build, test, and send emails and text messages through the CRM to prospective students. Communications will include one-off drop messages as well as building sophisticated multichannel drip messaging.  
• Works in close collaboration with stakeholders within the graduate programs as well as the Office of Admission and Marketing-Communication to create, improve and refine the communication plan. 

Systems Support 

•  Design and execute solutions for common challenges within the CRM in collaboration with the Admission Systems Manager (Slate lead).  

• Communicate process changes, enhancements, and modifications – verbally or through written documentation – to management, peers, staff, and other employees so that issues and solutions are understood. 
• Deliver training as needed to various on-campus groups or individuals based on demand. 
• Build reports and dashboards as requested by Admission, Graduate programs, the Budget Office and other internal and external business areas as needed. 
• Execute weekly operational duties in the CRM, including data uploads, de-duplication and other data quality tasks. 
• Provide technical CRM support for departmental staff and serve as the primary subject matter expert for the CRM application. 

Work Conditions 

The Admission Office is a fast-paced and dynamic office. As the face of Fort Lewis College, we have a high standard for exceptional customer service and professionalism and a positive culture of collaboration. To be successful in the Admission Office you must: 

•  Be flexible, capable of handling a demanding work schedule and be able to work independently and within a team management structure. 
•  Be able to work productively with moderate noise & distraction (i.e. business office with computers, phone, and printers, light traffic).  

• Have a sense of humor.  
• Be adaptable to changing policies, procedures and practices. 

• Optional Remote Work Privilege

Compensation  

The salary range for this position is $50,000 to $52,000,  plus a comprehensive benefits package.  

 
Application Process 
A complete application packet includes: 

• Cover letter addressing interest and qualifications for position 

• Include details regarding how your personal and professional experiences allow you to encourage a learning environment grounded in equity and inclusion.  “How do you envision contributing to Fort Lewis College’s commitment to equity and inclusion?” 

• Resume 
• Names and contact information for three current, professional references 

Submit materials as one PDF file via email to: 

ATA-Search@fortlewis.edu 

Application materials received by April 3, 2022, will receive full consideration. 

The position will remain open until filled. 

The successful candidate will be required to submit original, official college transcripts,  

and pass a background check.