Student One Stop Specialist

Position Details

Position Information

Position Title

Student One Stop Specialist

Position Number

000532, 000935

Position Summary

Student One-Stop Specialist ( SOSS ) staff the Washburn University Welcome Center and are expected to exude professionalism and discretion through personal interactions. In addition, the Specialist serves as a representative of the University to visitors, potential students, parents and other members of the public who seek information about and assistance from Washburn University. The Student One-Stop Specialist serves with a high level of conscientious quality customer service.

Essential Job Functions of Position

Provide assistance and information to current students, parents and University faculty and staff. May need to respond to questions relative to any faction of the University. The primary focus and field of expertise will relate to Admissions, Financial Aid, University Registrar, and closely related departments involved with student payments and records.
Explain procedures, policies and requirements, and respond to questions from prospective and current students in the initial stages of application for admission and enrollment to help them understand processes and requirements for attendance at Washburn University.
Assist students with enrollment and course changes. Assist International students who need an apostille.
Process returning student applications, education verifications from businesses, and the 60+ auditing applications.
Manage and fulfill transcript requests. Download and save to appropriate file(s) all incoming electronic transcripts. Problem solves NSC transcripts with error messages.
Manage deferment forms for students with federal loans and all withdrawals on the cancel class listserve. Enter name changes in the appropriate database.
Formulate appropriate responses or actions to address issues related to admission status, student records, Title IV eligibility, financial aid disbursement, cost of attendance, tuition billing, payment processes, and other concerns. May refer complex and critical issues to appropriate staff to facilitate an accurate and timely resolution.
The SOSS will cross-train in tangent job functions with other departments in the unit.
Develop and distribute communications from departments across campus to students to explain changes in policies and procedures to help students access and comply with University requirements.
Recommend changes and modifications in University policies and procedures to administrators to provide improved services to students.
Participate in meetings, seminars and other events to keep apprised of changes in policies, regulations and procedures related to enrollment and attendance at Washburn University.

Perform additional job-related duties as assigned or as appropriate.

Non-Essential Job Functions of Position

Education and Experience

High school diploma, GED, or equivalent.
One year of experience providing customer service and administrative support. Or a post-secondary degree, or certification in Office Management/Support.

Preferred: Bachelor’s Degree.

Knowledge, Skills & Abilities

Demonstrated problem solving, organization and prioritization skills.

Ability to work efficiently and effectively in a fast-paced environment that imposes frequent interruptions and fluctuating workloads.

Effective communication skills with ability to communicate clearly and concisely with tact and diplomacy.

Preferred: Knowledge of University policies, services, procedures and/or software systems.

Licenses, Certifications & Registrations

Additional Requirements (e.g. Physical Demands)

Campus Security Authority

No

Special Instructions to Applicant

Advertised Pay

$16.04

Work Schedule

Regular Business Hours

Benefits

• After completing one year of service in a benefits-eligible position, the University will contribute an amount equal to 10% of base pay into an employee’s defined contribution plan with TIAA .
• After one year of continuous employment, eligible employees may officially enroll in University courses for credit or audit without having to pay applicable tuition and fees. Law School Courses excluded.
• For an overview of the excellent benefits package, Washburn provides employees visit Washburn benefits.

Full-time/Part-time

Full Time

Average Hours per Week

40

Months per Year

12

FLSA

Non-Exempt

FTE

1

EEO Statement

Washburn is dedicated to providing a student-centered and teaching focused academic environment and a curriculum that engages the diversity of human experience across the globe. We seek candidates who are committed to Washburn’s efforts to create a climate that fosters the growth and development of a diverse student body, and we encourage applications from members of groups that have been historically underrepresented in higher education. Application materials should clearly articulate how the candidate will contribute to the University’s commitment to diversity and inclusion through their teaching, research, and/or service.

Washburn University is an EOE . Washburn University provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, religion, age, national origin, ancestry, disability, sex, sexual orientation, gender identity, genetic information, veteran status, or marital or parental status.

Posting Detail Information

Posting Number

S0365P

Background Check Required?

Yes

Driving History Checked?

No

Drug Screen Required?

N/A

Anticipated Start Date

04/04/2022

Position End Date (if temporary)

For earliest consideration apply by

04/03/2022

Posting Close Date

Open Until Filled?

Yes

Quick Link for Direct Access to Posting

https://washburn.peopleadmin.com/postings/4430
Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a high school diploma, GED or equivalent?
   • Yes
   • No
2. * Do you have a Bachelor's degree?
   • Yes
   • No
   • Yes, by the end of semester of hire.
3. * Do you have one year of experience providing customer service and administrative support, Or a post-secondary degree, or certification in Office Management/Support?
   • Yes
   • No

Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter

Optional Documents