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Help Desk Assistant

Virginia Commonwealth University
Virginia, United States
Salary Not Specified
Posted Date
Mar 18, 2022

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Position Type
Administrative, Academic Affairs, Research Administration
Employment Type
Full Time
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Position Responsibilities:

This posting is for VCU students only.

The Office of the Vice President for Research and Innovation invites candidates to apply for an exciting opportunity as an Help Desk Assistant in the Division of Research Information Systems. This position will assist our analysts in answering requests for assistance in using the RAMS (Research Administration Management System) software. They will be responsible for triaging incoming support requests and answering basic questions coming from faculty and staff. They will also assist in improving written documentation and training manuals.

Minimum Qualifications:

Reasonable computer skills
Customer service experience
Strong written communication skills
Good problem-solving, analytical, and team-working skills
An aptitude for learning new technologies.

The candidate should have demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU.

Preferred Qualifications:
Exposure to research principles (such as through Research Methods courses or participation in Undergraduate Research programs)

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Salary Range: 13.50 - 15.00

Position Details:

Employment Type: H1 - Hourly
Restricted Status: No
FTE: 50
Exemption Status: Non-Exempt

Hourly - IT Analyst I - 24111

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