Part-Time Media & Help Desk Technologist

The Fashion Institute of Technology (FIT), an internationally renowned college of art and design, business and technology, of the State University of New York, invites nominations and applications for a part-time staff position serving as a Media & Help Desk Technologist. 

Job Description:

The position will be required to cover event operations and/or provide help desk support within the FIT Unified Help Desk responding to tickets as dispatched or assigned.

Responsibilities & Essential Functions

Event Operator Tasks

• Operates small-to-large scale audiovisual systems in designated spaces supported by the unit
• Provides outstanding technical and operational support of the unit's designated audiovisual equipment and software for scheduled or ad-hoc presentations and events throughout the event workflow (pre-production, production, and post-production/breakdown)
• Responsible for the physical set-up, configuration, and hands-on operation of various sound, video, lighting, and network technologies and systems for live events, in-person, virtual, and hybrid
• Serves as the primary sound and/or image projection operator in events, working independently or in teams and instructing other technical operators as required by the event's production plan
• Strives to produce the highest quality live events for and with students, faculty members, staff members, and guests of the College through professionalism and a hospitality mindset
• Attends and/or conducts pre-production meetings, technical rehearsals, and client rehearsals to ensure the intentional success of live productions
• Follows posted instructions (show scripts/playbooks) to determine the equipment scheduled for set-up and for breakdown
• Properly documents and addresses production operation and/or system errors to ensure their timely resolution between live events
• Monitors daily event calendar on campus to determine what technology is needed, at what times, as dispatched or directed by shift supervisor
• Monitors events and presentations occurring during the duty shift by periodically checking in with hosts as dispatched or directed by shift supervisor
• Prepares media rooms for use, as dispatched or directed by shift supervisor

Equipment Tasks

• Will be in contact with professional analog and digital equipment and electrical components and will be exposed to heights via lifts and ladders
• Properly maintains, for financial accounting and quality control purposes, inventories of installed and portable event technology and venue systems.       
• Maintains (organize, catalog, prepare for next use, and store) the unit's equipment, accessories and supplies on a regular basis (including in the storage room) 
• Delivers, retrieves and/or stores designated unit equipment/materials as needed         
• Processes the loaning out of audiovisual equipment and accessories for classroom use by faculty        
• Checks booking system for any equipment that may not have been returned and update system and create an alert ticket    
• Sets up equipment in areas without equipment

Help Desk Support Tasks

• Provides support and resolves requests for help or information via in-person walk ins to the unit's designated service desks
• Provides dependable services to all clients and client spaces ensuring complete customer satisfaction        
• Installs and configures small- to large-scale audiovisual systems in designated spaces supported by the unit as directed/dispatched
• Responds to calls from faculty and students for technical help with classroom equipment during active classes so prompt resolution and a professional, non-disruptive manner is expected
• Assists faculty with classroom equipment operation
• Assists students with facility operations
• Meets all FIT community members on location (campus or off campus) as dispatched/assigned to ensure all presentation technology is working properly
• Completes tasks dispatched or assigned by the shift supervisor
• Checks the ticket system for new tickets throughout a shift to ensure tickets are assigned quickly
• Responds and resolves assigned helpdesk tickets in a timely manner
• Troubleshoots and resolves issues with designated unit equipment and software in designated unit supported spaces
• Troubleshoots equipment returned to storage that has known issues
• Tests classroom equipment, accessories, and endpoints as designated in the unit description
• Replaces old or worn equipment or parts including accessories like bulbs
•  Communicates constantly throughout a shift via an assigned radio

General Tasks

• Completes administrative tasks (data entry, paperwork, etc.) accurately
• Follows College's SOP and organizational policy and process
• Performs work at times during irregular hours that includes evenings, weekends, and holidays
• Performs work in multiple locations
• Interacts collegially with all parties
• Fosters a hospitality service model
• Keeps up to date with new technology and equipment
• Keeps skills current related to unit's service catalog
• Listed tasks in this job description are general and not to be construed as all-inclusive
• Special Projects as assigned

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position; other duties may be assigned consistent with the classification of the position.

Requirements:

Education

• Technical Diploma, Associates Degree, or comparable experience required

Knowledge, Skills, & Abilities

• Demonstrates subject matter expertise for the technical aspects of the job including advanced operational ability to troubleshoot and problem-solve equipment and software issues
• Demonstrated experience and certification for Dante and Crestron AVoIP protocols is highly desired
• Ability to learn, adapt, and keep current with contemporary equipment use and repair

MENTAL REQUIREMENTS

Read Comprehend- Frequent; Perform Calculations- Occasional; Communicate Orally- Frequent; Reason & Analyze- Frequent; Write- Frequent

WORKING ENVIRONMENT

Office

PHYSICAL REQUIREMENTS

Sit- Occasional; Stand-Frequent; Bend- Frequent; Walk- Frequent; Climb- Occasional; Pull- Occasional; Push- Occasional; Lift<10- Occasional; Lift 10-20- Occasional; Lift over 50- N/A; Reach- Occasional

Additional Information:

Days/Hours: 25 hours/week, 2:00pm - 10:00pm

Salary Schedule: (91) - page 76 - ($32.40/hour) 

Part Time Benefits

**Schedule subject to change based on the needs of the department**

This posting is for three (3) positions. 

FIT is firmly committed to creating an environment that will attract and retain people of diverse racial and cultural backgrounds. By providing a learning and working environment that encourages, utilizes, respects, and appreciates the full expression of every individual's ability, the FIT community fosters its mission and grows because of its rich, pluralistic experience. FIT is committed to prohibiting discrimination, whether based on race, color, national origin, sex, gender, gender identity, religion, ethnic background, age, disability, marital status, sexual orientation, military service status, genetic information, pregnancy, familial status, citizenship status (except as required to comply with law), or any other criterion prohibited by applicable federal, state, or local laws. FIT is committed to providing equal opportunity in employment, including the opportunity for upward mobility for all qualified individuals. Applications from minorities, women, veterans, and persons with disabilities are encouraged. Inquiries regarding FIT's non-discrimination policies may be directed to the Affirmative Action Officer/Title IX Coordinator, 212 217.3360, titleix@fitnyc.edu.