Coordinator II
- Employer
- Northern Kentucky University
- Location
- Kentucky, United States
- Salary
- Salary Not Specified
- Date posted
- Mar 15, 2022
View more
You need to sign in or create an account to save a job.
Posting Details
To create a Posting, first complete the information on this screen, then click the “Next” button or select the page in the left hand navigation menu. Proceed through all sections completing all necessary information. To submit the Posting to Human Resources, you must go to the “Posting Summary Page” by clicking on the “Next” button until you reach the Posting Summary Page or select Posting Summary Page from the left navigation menu. Once a summary page appears, hover your mouse over the orange Action button for a list of possible approval step options.
Position Information
Working Title Coordinator II Department Student Financial Assistance Compensation Title Team Leader Position Number 30000396 Position Status Regular Work Schedule
M-F 8:15-4:30 – some evenings and weekends as needed throughout the year. Hours per Week 37.5 Months per Year 12 Commitment to Inclusive Excellence
Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.
Purpose of Position
The Financial Aid Coordinator II/Team Leader position in the Office of Student Financial Assistance will provide advising to students and parents on the availability of federal, state and institutional aid programs. This includes assisting students from the application process to the delivery of aid.
Primary Responsibilities
1. Deliver exceptional service in person, on the telephone and via email to students, parents, and the university community.
2. Assist in leading, managing and supervising daily One-Stop Center functions (monitor telephone and email activity to ensure adequate coverage).
3. Supervise specified staff and/or student employees as assigned.
4. Present financial aid information to small and large groups to support recruitment initiatives at on and off-campus events.
5. Interpret and adhere to federal, state and institutional financial aid rules and regulations.
6. Process dependency appeals, professional judgement and/or budget adjustments.
7. Perform other duties as assigned. Qualifications
A Bachelor’s degree and two years of professional experience in financial aid or related field is required. An equivalent combination of education and experience will be considered.
Applicants must possess high levels of organizational, customer service skills, and seamless ability to work with individuals from diverse backgrounds. Excellent verbal, telephone communication and interpersonal skills are necessary. Must have exceptional attention to detail and ability to multi-task successfully within multiple deadlines. Demonstrated ability to work independently, anticipate needs, and work as part of a team. Must be proficient in Microsoft Office, including Access, Excel, and Word.
All interested applicants must complete the online application. The candidate who is offered this position will be required to undergo a pre-employment criminal background check as mandated by state law. Minimum Education Bachelor's Degree Preferred Education Master's Degree Minimum Experience 2 years Salary 37,128.00 Pay Grade S68
Posting Detail Information
Requisition Number 2022S1547 Job Open Date 03/15/2022 Job Close Date Open Until Filled No Quick Link https://jobs.nku.edu/postings/11430 Is this an internal only posting? Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
To create a Posting, first complete the information on this screen, then click the “Next” button or select the page in the left hand navigation menu. Proceed through all sections completing all necessary information. To submit the Posting to Human Resources, you must go to the “Posting Summary Page” by clicking on the “Next” button until you reach the Posting Summary Page or select Posting Summary Page from the left navigation menu. Once a summary page appears, hover your mouse over the orange Action button for a list of possible approval step options.
Position Information
Working Title Coordinator II Department Student Financial Assistance Compensation Title Team Leader Position Number 30000396 Position Status Regular Work Schedule
M-F 8:15-4:30 – some evenings and weekends as needed throughout the year. Hours per Week 37.5 Months per Year 12 Commitment to Inclusive Excellence
Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.
Purpose of Position
The Financial Aid Coordinator II/Team Leader position in the Office of Student Financial Assistance will provide advising to students and parents on the availability of federal, state and institutional aid programs. This includes assisting students from the application process to the delivery of aid.
Primary Responsibilities
1. Deliver exceptional service in person, on the telephone and via email to students, parents, and the university community.
2. Assist in leading, managing and supervising daily One-Stop Center functions (monitor telephone and email activity to ensure adequate coverage).
3. Supervise specified staff and/or student employees as assigned.
4. Present financial aid information to small and large groups to support recruitment initiatives at on and off-campus events.
5. Interpret and adhere to federal, state and institutional financial aid rules and regulations.
6. Process dependency appeals, professional judgement and/or budget adjustments.
7. Perform other duties as assigned. Qualifications
A Bachelor’s degree and two years of professional experience in financial aid or related field is required. An equivalent combination of education and experience will be considered.
Applicants must possess high levels of organizational, customer service skills, and seamless ability to work with individuals from diverse backgrounds. Excellent verbal, telephone communication and interpersonal skills are necessary. Must have exceptional attention to detail and ability to multi-task successfully within multiple deadlines. Demonstrated ability to work independently, anticipate needs, and work as part of a team. Must be proficient in Microsoft Office, including Access, Excel, and Word.
All interested applicants must complete the online application. The candidate who is offered this position will be required to undergo a pre-employment criminal background check as mandated by state law. Minimum Education Bachelor's Degree Preferred Education Master's Degree Minimum Experience 2 years Salary 37,128.00 Pay Grade S68
Posting Detail Information
Requisition Number 2022S1547 Job Open Date 03/15/2022 Job Close Date Open Until Filled No Quick Link https://jobs.nku.edu/postings/11430 Is this an internal only posting? Supplemental Questions
Required fields are indicated with an asterisk (*).
- Do you have higher education/customer service experience?
(Open Ended Question)
- Please list all computer programs and software you are
comfortable using.
(Open Ended Question)
Required Documents
- Resume
- Cover Letter/Letter of Application
- References
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert