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Coordinator II

Northern Kentucky University
Kentucky, United States
Salary Not Specified
Posted Date
Mar 15, 2022

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Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support, Financial Affairs, Student Affairs, Financial Aid, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Posting Details

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Position Information

Working Title Coordinator II Department Student Financial Assistance Compensation Title Team Leader Position Number 30000396 Position Status Regular Work Schedule
M-F 8:15-4:30 – some evenings and weekends as needed throughout the year. Hours per Week 37.5 Months per Year 12 Commitment to Inclusive Excellence

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

Purpose of Position
The Financial Aid Coordinator II/Team Leader position in the Office of Student Financial Assistance will provide advising to students and parents on the availability of federal, state and institutional aid programs. This includes assisting students from the application process to the delivery of aid.

Primary Responsibilities
1. Deliver exceptional service in person, on the telephone and via email to students, parents, and the university community.
2. Assist in leading, managing and supervising daily One-Stop Center functions (monitor telephone and email activity to ensure adequate coverage).
3. Supervise specified staff and/or student employees as assigned.
4. Present financial aid information to small and large groups to support recruitment initiatives at on and off-campus events.
5. Interpret and adhere to federal, state and institutional financial aid rules and regulations.
6. Process dependency appeals, professional judgement and/or budget adjustments.
7. Perform other duties as assigned. Qualifications
A Bachelor’s degree and two years of professional experience in financial aid or related field is required. An equivalent combination of education and experience will be considered.

Applicants must possess high levels of organizational, customer service skills, and seamless ability to work with individuals from diverse backgrounds. Excellent verbal, telephone communication and interpersonal skills are necessary. Must have exceptional attention to detail and ability to multi-task successfully within multiple deadlines. Demonstrated ability to work independently, anticipate needs, and work as part of a team. Must be proficient in Microsoft Office, including Access, Excel, and Word.

All interested applicants must complete the online application. The candidate who is offered this position will be required to undergo a pre-employment criminal background check as mandated by state law. Minimum Education Bachelor's Degree Preferred Education Master's Degree Minimum Experience 2 years Salary 37,128.00 Pay Grade S68

Posting Detail Information

Requisition Number 2022S1547 Job Open Date 03/15/2022 Job Close Date Open Until Filled No Quick Link Is this an internal only posting? Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. Do you have higher education/customer service experience?

    (Open Ended Question)

  2. Please list all computer programs and software you are comfortable using.

    (Open Ended Question)

Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
  1. References

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