Retail Operations Manager (Dining Center)

Haverford College
Pennsylvania, United States
Salary Not Specified
Posted Date
Mar 16, 2022

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Position Type
Administrative, Business & Administrative Affairs, Other Business & Administrative Affairs, Facilities Management & Physical Plant, Auxiliary Services, Food Services Management
Employment Type
Full Time

Haverford College invites applications to our available full time, exempt, benefit eligible Retail Operations Manager position.

The Retail Operations Manager manages the Coop, Library Café and campus vending. This year-round position requires working early morning hours, evening hours, weekends as needed.

Essential Functions & Primary Responsibilities:
  • Responsible for effective marketing and merchandising of all aspects of the retail operations
  • Oversight of food ordering and non-food supply ordering according to food production specification determined by menu, volume and equipment.
  • Adjusts menu items as needed and keeps up with the latest college retail dining trends.
  • Recommends purchases of equipment.
  • Manages the preparation and presentation of food and beverage to ensure all products meet the retail operations standards of quality as directed by the department.
  • Assists in budget preparation.
  • Prepares standard weekly business reports such as but not limited to: profit/loss reports, product movement and labor.
  • Is responsible for maintaining any cash assigned to the operations for change or petty cash. and records daily revenue for all retail operations in workday.
  • Maintains required records, food production, cash receipts, personnel/payroll records and counts.
  • Maintains defined standards of sanitation, safety and proper uniform guidelines
  • Engineers a menu that is creative, offers variety, attractive, and ensures maximum sales opportunity needed to sustain each operation.
  • Must manage operations in a fiscally responsible manner with respect to menu planning, pricing, labor scheduling, and all other costs associated with doing business.
  • Management of student worker program at the Coop to include recruiting, training, promoting, and future planning
  • Performs supervisory activities normally associated with a line function: trains staff in proper operational procedures, conducts in-service training, ensures that appropriate staffing levels are maintained, directs and assigns staff, conducts disciplinary action, performance evaluations, employee counseling, etc.
  • Provides leadership and support for Coop at Night operations, mentoring student staff.
  • Position requires on-call service in cases of emergencies; may be required to assist in catering events, DC operations and special functions as needed.
Line of Report: This position reports directly to the General Manager, and has direct reports.

Education, Training, & Experience:
  • Bachelor's degree in hotel/restaurant management and three to five years' retail food management experience. 5+ years supervisory experience supervising front line workers required preferably in a college or university environment; or any combination of experience, education or training which provides the necessary skills, abilities and knowledge.
  • Must possess excellent customer service skills.
  • ServSafe and Aller-Train certification is required.
  • Prior experience in preparation and execution of budgets.
  • Superior interpersonal skills; excellent oral and written communication skills.
  • Must be able to manage with general direction
  • Ability to follow standard business operating procedures, experience with OfficeSuite, excel, budgeting are required
  • Ensures Dining Services policies are adhered to and meet general objectives and goals; referring to supervisor, only for clarification and interpretation of broad Dining Services objectives.
Special Requirements:

Essential or Non-essential Employee :

This status determines for the identification, treatment of time, and use of “Essential Personnel” during campus emergencies, including those that dictate suspension of services and/or closure of operations, i.e. inclement weather. During an emergency, Essential Personnel are required to be on campus in order to provide services that relate directly to the health, safety, and welfare of the College, ensure continuity of key operations, and maintain and protect College's properties.
  • ☒ This is an Essential employee role
  • ☐ This is a Non-essential employee role
Covid-19 Vaccination :All faculty and staff (including contract workers) who are employed or engaged by Haverford College must be fully vaccinated against COVID-19, and provide proof of vaccination (including a booster dose when eligible), unless an exemption from this policy has been granted as an accommodation or otherwise.

Valid US Drivers' License and ability to pass a Motor Vehicle record check is required

Physical Demands and Environmental Conditions Required of this Position
  • Lifting (to exert strength to move objects from one place to another):
    • Sedentary Lifting: (0-10 pounds)Three to six hours
    • Light Lifting (10-20 pounds):Three to six hours
    • Moderate Lifting (20-50 pounds):Three to six hours
    • Heavy Lifting (50 to 100 pounds):Three to six hours
  • Pulling (to draw an object toward oneself to move or change its direction):Three to six hours
  • Pushing (to exert force upon an abject to move or change its direction):Three to six hours
  • Carrying (to hold objects while moving entire body):Three to six hours
  • Reaching or working above shoulder (to extend arms upward or outward away from body):Three to six hours
  • Walking (to move entire body in erect position):Three to six hours
  • Standing (to maintain body in erect posture in stationary position):Six to eight hours
  • Sitting (to rest weight on buttocks and back of thighs with legs bent at knees):Up to three hours
  • Crouching/Stooping (to bend upper body forward while fully flexing knees):Up to three hours
  • Kneeling (to maintain upper body in erect position while resting knees on ground):Up to three hours
  • Climbing (to ascend or descent heights using ladders, scaffolding, stairs, poles, inclined surfaces):Up to three hours
  • Twisting (to rotate upper body while feet remain stationary):Up to three hours
  • Driving (operating a motor vehicle, crane, tractor, forklift, etc.):Up to three hours
  • Exposure Limitation (i.e., cold water, dust, gas, fumes, extreme temperatures):Up to three hours
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To Apply: Interested applicants are invited to complete an application, to include a cover letter, resume, and the names and contact information of three (3) references by visiting . The review of applications will commence on April 13, 2022 and will continue until the position is filled. Failure to provide the required documents may result in lack of consideration. Haverford College does not sponsor work visas.

Haverford College is an Equal Opportunity/Affirmative Action employer committed to diversity, equity, inclusion, social justice, and providing equal opportunities and access to all individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, national origin or ancestry, age, marital status, disability, or veteran status. Women, non-binary and transgender individuals, people of color, Indigenous people, and those with other or multiple historically marginalized and/or underrepresented identities are especially encouraged to apply. Haverford College and our consortial partners are located on Lenape land.

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