Associate Director of Graduate Aid

Syracuse University
New York, United States
Salary Not Specified
Posted Date
Dec 10, 2021

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Position Type
Administrative, Academic Affairs, Other Academic Affairs, Business & Administrative Affairs, Financial Affairs, Student Affairs, Financial Aid, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
Posting Details

Posting Details

Job # 037855 Department Code 23623-1009 Department Office of Financial Aid Job Title Associate Director of Graduate Aid Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S5 FLSA Status Exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
This new position is responsible for creating and maintaining the structure and flow of aid administration/counseling for the multiple academic calendars associated with graduate & law programs which consist of approximately 3900 students receiving some form of aid. This position provides leadership and supervision for the current Graduate counseling staff and work collaboratively with the Financial Aid leadership team to ensure an unsurpassed student experience for all of our students on alternative calendars. This position will also identify, track, and monitor the Title IV compliance issues and risks associated with these populations. Qualifications
  • Bachelor’s degree required, Masters degree preferred.
  • 3-4 years of financial aid experience.
  • NASFAA Credentials recommended: Application Process, Student Eligibility, Satisfactory Academic Progress
Job Specific Qualifications
  • Comprehensive knowledge of federal and state financial aid programs and regulations essential.
  • Excellent written and verbal communication skills and presentation skills with the ability to lead and influence and inspire both staff and colleagues.
  • Ability to understand the importance of financial aid in recruitment and retention in order to achieve the strategic goals of the College.
  • Ability to work independently; perform effectively in an environment with constant interruption; organize and prioritize work and meet deadlines in a fast-paced and ever-changing environment; coordinate and monitor complex projects and activities.
  • Strong attention to detail.
  • Must be able to work well with all levels of employees, be flexible in nature, have sound judgement with an open and collaborative style that encourages teamwork and cooperation beyond the immediate team to the broader organization.
  • Commitment to diversity, equity and inclusion for students and staff. This includes but is not limited to: fostering an office environment that allows students and staff of different backgrounds and identities to feel safe, accepted, and understood; helping students with financial aid and financial literacy education to overcome barriers to college attainment; and helping develop and further initiatives in this area.
  • Create, implement and manage annual aid communication and processing timelines for the multiple academic calendars and tuition rates associated with the dozens of decentralized Graduate programs and multiple JD & Masters level Law programs within the financial aid module of our student information system.
  • Ensure that the programs meet all Title IV regulations, especially where the alternative calendar/online program requirements differ from the residential or standard term regulations.
  • Manage quarter and semester based Satisfactory Academic Progress review for graduate students. Provide support for the structure and processes for the College of Professional Studies online programs.
  • Ensure that students enrolled in the alternative calendar programs receive the same level of support and communication as their residential program counterparts and within the timeframe appropriate for their program.
  • Asses where graduate and law aid application processes, policies, and procedures are similar and efficiencies can be made in streamlining.
  • Incorporate improvements and annual changes to ensure efficiency, customer service, and compliance with all federal, state, and university policies.
  • Use query tools and statistics to inform decision making.
  • Provide leadership, guidance, support, and overall supervision of Assistant Director of Graduate Counseling (counsels and manages aid for 1900 students with 3 start dates) and Quarter Term Graduate Counselor/loan processor (counsels, awards loans, and managed aid for 1300 students with 4 start dates).
  • Manage workflow and workloads of this staff. Provide motivation and support, professional development, and training opportunities for staff to ensure we provide unsurpassed experiences to our students and families.
  • Work collaboratively as a member of the senior Fin Aid staff regarding student assistance, process analysis, Title IV compliance, policy and procedure changes, annual planning/timelines, information needs, and improvement strategies.
  • Collaborate with various offices across campus to assist with student concerns, school and college awards, information sessions, etc.
  • Act as Financial Aid liaison with 2U academic program directors and graduate school.
  • Other duties as assigned.
Physical Requirements
Not Applicable Tools/Equipment
Not Applicable Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link Job Posting Date 12/10/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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