Office of Financial Aid
Associate Director of Graduate Aid
Commensurate with Experience
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
This new position is responsible for creating and maintaining the
structure and flow of aid administration/counseling for the
multiple academic calendars associated with graduate & law
programs which consist of approximately 3900 students receiving
some form of aid. This position provides leadership and supervision
for the current Graduate counseling staff and work collaboratively
with the Financial Aid leadership team to ensure an unsurpassed
student experience for all of our students on alternative
calendars. This position will also identify, track, and monitor the
Title IV compliance issues and risks associated with these
- Bachelor’s degree required, Masters degree preferred.
- 3-4 years of financial aid experience.
- NASFAA Credentials recommended: Application Process, Student
Eligibility, Satisfactory Academic Progress
Job Specific Qualifications
- Comprehensive knowledge of federal and state financial aid
programs and regulations essential.
- Excellent written and verbal communication skills and
presentation skills with the ability to lead and influence and
inspire both staff and colleagues.
- Ability to understand the importance of financial aid in
recruitment and retention in order to achieve the strategic goals
of the College.
- Ability to work independently; perform effectively in an
environment with constant interruption; organize and prioritize
work and meet deadlines in a fast-paced and ever-changing
environment; coordinate and monitor complex projects and
- Strong attention to detail.
- Must be able to work well with all levels of employees, be
flexible in nature, have sound judgement with an open and
collaborative style that encourages teamwork and cooperation beyond
the immediate team to the broader organization.
- Commitment to diversity, equity and inclusion for students and
staff. This includes but is not limited to: fostering an office
environment that allows students and staff of different backgrounds
and identities to feel safe, accepted, and understood; helping
students with financial aid and financial literacy education to
overcome barriers to college attainment; and helping develop and
further initiatives in this area.
- Create, implement and manage annual aid communication and
processing timelines for the multiple academic calendars and
tuition rates associated with the dozens of decentralized Graduate
programs and multiple JD & Masters level Law programs within
the financial aid module of our student information system.
- Ensure that the programs meet all Title IV regulations,
especially where the alternative calendar/online program
requirements differ from the residential or standard term
- Manage quarter and semester based Satisfactory Academic
Progress review for graduate students. Provide support for the
structure and processes for the College of Professional Studies
- Ensure that students enrolled in the alternative calendar
programs receive the same level of support and communication as
their residential program counterparts and within the timeframe
appropriate for their program.
- Asses where graduate and law aid application processes,
policies, and procedures are similar and efficiencies can be made
- Incorporate improvements and annual changes to ensure
efficiency, customer service, and compliance with all federal,
state, and university policies.
- Use query tools and statistics to inform decision making.
- Provide leadership, guidance, support, and overall supervision
of Assistant Director of Graduate Counseling (counsels and manages
aid for 1900 students with 3 start dates) and Quarter Term Graduate
Counselor/loan processor (counsels, awards loans, and managed aid
for 1300 students with 4 start dates).
- Manage workflow and workloads of this staff. Provide motivation
and support, professional development, and training opportunities
for staff to ensure we provide unsurpassed experiences to our
students and families.
- Work collaboratively as a member of the senior Fin Aid staff
regarding student assistance, process analysis, Title IV
compliance, policy and procedure changes, annual
planning/timelines, information needs, and improvement
- Collaborate with various offices across campus to assist with
student concerns, school and college awards, information sessions,
- Act as Financial Aid liaison with 2U academic program directors
and graduate school.
- Other duties as assigned.
In addition to completing an online application, please attach a
resume and cover letter.
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