Ticket Sales Associate II (GPAC)
- Employer
- Auburn University
- Location
- Alabama, United States
- Salary
- Salary Not Specified
- Date posted
- Mar 7, 2022
View more
- Position Type
- Administrative, Business & Administrative Affairs, Business & Administrative Support, Other Business & Administrative Affairs, Facilities Management & Physical Plant, Auxiliary Services, Conference & Special Event Administration
- Employment Level
- Administrative
- Employment Type
- Full Time
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Position Details
Position Information
Requisition Number
S1462P
Home Org Name
AU Performing Arts Center
Division Name
AU Performing Arts Center
Position Title
Ticket Sales Associate II (GPAC)
Job Class Code
DE04B
Appointment Status
Full-time
Part-time FTE
Limited Term
No
Limited Term Length
Job Summary
The GPAC Tickets Associate II, reporting to the Patron Services Manager, will be responsible for coordinating the overall Box Office operations, customer service, maintenance of the on-line ticketing system, single ticket and subscription sales for performances and events at the Jay and Susie Gogue Performing Arts Center ( GPAC ) at Auburn University.
Essential Functions
The following essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon
unit needs. Other duties may be assigned similar to the above, consistent with knowledge, skills and abilities of the job.
1. Provides customer service to patrons by e-mail, telephone, and in person. Take opportunities to make customers aware of relevant special offers, other shows, and services. Provide positive and accurate information and assistance in response to inquiries.
2. Listens to and resolves patron issues in a polite, friendly, and helpful manner. Professionally represent the Gogue Performing Arts Center to the public, business associates, and visiting organizations.
3. Coordinate ticket fulfillment processing to include seat assignments, CRM payment processing, customer service best practices, reporting, and cash management accounting for all cash, check, credit card, and tiger card transactions.
4. Provides assistance with CRM ticketing and point-of-sale software and hardware functionality and maintenance, event and series implementation and scaling, patron data analysis and reporting ticket sales, collections, and all other Box Office responsibilities associated with CRM ticketing software and hardware.
5. Recommends pricing schedule, sales strategies and promotions, and monitors results.
6. Instructs and trains box office personnel in customer service, and ticket order processing.
7. Complies with all applicable regulations and/or guidelines in the performance of job duties.
8. Performs other related duties as assigned. Minimum Qualifications
Minimum Education and Experience
Education Level
High School diploma or equivalent
Field of Study
Years of Experience
2
Area of Experience
Clerical and administrative support services
Requirements for Additional Job Levels
Alternate Minimum Education and Experience (If available)
Education Level
Field of Study
Years of Experience
Area of Experience
Requirements for Additional Job Levels
Minimum Skills, License, and Certifications
Minimum Skills and Abilities
Experience in hospitality, customer service, patron services, or retail is highly desired.
Minimum Technology Skills
Strong knowledge of AudienceView or compatible CRM ticketing and point-of-sale software and hardware functionality and maintenance, patron data analysis and reporting ticket sales, collections.
Minimum License and Certifications
None Required.
Desired Qualifications
Desired Qualifications
Experience in a ticketing environment and/or Box Office sales in a performing arts venue, theatre, athletics, or equivalent.
Experience in hospitality, customer service, patron services, or retail is highly desired.
Position requires day, evening, and weekend working hours.
Posting Detail Information
Salary Grade
27
Salary Range
$30,160 - $33,800
Job Category
Office/Administrative Support
Working Hours if Non-Traditional
Day, Evenings, and Weekends
City position is located in:
Auburn
State position is located:
AL
List any hazardous conditions or physical demands required by this position
Posting Date
03/07/2022
Closing Date
EEO Statement
Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
Special Instructions to Applicants
Quick Link for Internal Postings
https://www.auemployment.com/postings/28035
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter
- Letter of Recommendation
- Other
Required fields are indicated with an asterisk (*).
- * Do you have a high school diploma or equivalent?
- Yes
- No
- * Do you have 2 years of experience in clerical and
administrative support?
- Yes
- No
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