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Ticket Sales Associate II (GPAC)



Position Details

Position Information

Requisition Number

S1462P

Home Org Name

AU Performing Arts Center

Division Name

AU Performing Arts Center

Position Title

Ticket Sales Associate II (GPAC)

Job Class Code

DE04B

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

The GPAC Tickets Associate II, reporting to the Patron Services Manager, will be responsible for coordinating the overall Box Office operations, customer service, maintenance of the on-line ticketing system, single ticket and subscription sales for performances and events at the Jay and Susie Gogue Performing Arts Center ( GPAC ) at Auburn University.

Essential Functions

The following essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon
unit needs. Other duties may be assigned similar to the above, consistent with knowledge, skills and abilities of the job.

1. Provides customer service to patrons by e-mail, telephone, and in person. Take opportunities to make customers aware of relevant special offers, other shows, and services. Provide positive and accurate information and assistance in response to inquiries.

2. Listens to and resolves patron issues in a polite, friendly, and helpful manner. Professionally represent the Gogue Performing Arts Center to the public, business associates, and visiting organizations.

3. Coordinate ticket fulfillment processing to include seat assignments, CRM payment processing, customer service best practices, reporting, and cash management accounting for all cash, check, credit card, and tiger card transactions.

4. Provides assistance with CRM ticketing and point-of-sale software and hardware functionality and maintenance, event and series implementation and scaling, patron data analysis and reporting ticket sales, collections, and all other Box Office responsibilities associated with CRM ticketing software and hardware.

5. Recommends pricing schedule, sales strategies and promotions, and monitors results.

6. Instructs and trains box office personnel in customer service, and ticket order processing.

7. Complies with all applicable regulations and/or guidelines in the performance of job duties.

8. Performs other related duties as assigned. Minimum Qualifications

Minimum Education and Experience

Education Level

High School diploma or equivalent

Field of Study

Years of Experience

2

Area of Experience

Clerical and administrative support services

Requirements for Additional Job Levels

Alternate Minimum Education and Experience (If available)

Education Level

Field of Study

Years of Experience

Area of Experience

Requirements for Additional Job Levels

Minimum Skills, License, and Certifications

Minimum Skills and Abilities

Experience in hospitality, customer service, patron services, or retail is highly desired.

Minimum Technology Skills

Strong knowledge of AudienceView or compatible CRM ticketing and point-of-sale software and hardware functionality and maintenance, patron data analysis and reporting ticket sales, collections.

Minimum License and Certifications

None Required.

Desired Qualifications

Desired Qualifications

Experience in a ticketing environment and/or Box Office sales in a performing arts venue, theatre, athletics, or equivalent.

Experience in hospitality, customer service, patron services, or retail is highly desired.

Position requires day, evening, and weekend working hours.

Posting Detail Information

Salary Grade

27

Salary Range

$30,160 - $33,800

Job Category

Office/Administrative Support

Working Hours if Non-Traditional

Day, Evenings, and Weekends

City position is located in:

Auburn

State position is located:

AL

List any hazardous conditions or physical demands required by this position

Posting Date

03/07/2022

Closing Date

EEO Statement

Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

https://www.auemployment.com/postings/28035
Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Letter of Recommendation
  2. Other
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a high school diploma or equivalent?
    • Yes
    • No
  2. * Do you have 2 years of experience in clerical and administrative support?
    • Yes
    • No


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