Process Improvement Project Manager

Works with PBS core, Hospital, Access, clinic leadership and subject matter experts, to identify and assess key issues that require intervention and improvement in support of maximizing revenue streams, lowering cost and improving the patient experience. Uses analytic problem-solving approach that includes identification and execution of relevant quantitative analyses, interviews and surveys, and observations, together with developing process workflow diagrams. Synthesizes findings and develops recommendations to improve operational and system workflows.

• Participates in on-going educational activities.
• Assists in the training of staff.
• Keeps current of industry changes by reading assigned material on work related topics.
• Completes three days of training annually.

Department Specific Requirements

• Working knowledge of JHU/PBS billing applications or the ability to pass requirements to receive access to billing applications.
• Ability to pass requirements to receive access to Epic Access applications.
• Working knowledge of regulatory compliance and HIPAA rules, regulations in the dissemination of patient Protected Health Information (PHI).
• Ability to pass requirements to receive access to Epic Access applications.

Service Excellence

• Must adhere to Service Excellence Standards
• Customer Relations
• Self-Management
• Teamwork
• Communications
• Ownership/Accountability
• Continuous Performance Improvement

Minimum Qualifications (Mandatory):

A Bachelor’s Degree in Business, Health Administration, Project Management or related field is required. Master’s Degree preferred. Professional (PMP) or equivalent project/program management certification preferred. Minimum of five (5) years of project management and operational experience in clinical or healthcare business.
• Additional experience may substitute for some education and additional education beyond minimum experience qualifications may substitute for required experience to the extent permitted by the JHU equivalency formula.*

* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

** Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Special Knowledge, Skills & Abilities:

Demonstrated experience working with a variety of people at all levels of an organization. Able to operate basic office equipment, e.g. photo copier, fax machine, scanner, PC, telephone, etc. Must be self-motivated and comfortable working independently, as a team leader and as a team member. Must demonstrate relevant experience in motivating people who may or may not be direct reports to work as a team in harmony with the goals of the project and the organization. Required to obtain Epic certification within six months of employment. Knowledge of project management, financial analysis, and business/strategic planning. Knowledge and experience related to project management and implementation of strategic initiatives. Ability to use PMIS to plan a project with tasks, efforts, and resources High level of interpersonal skill, written and oral communication necessary to interface with various levels of management. Ability to work independently and meet scheduled time frames; manage multiple projects simultaneously; and prepare oral and/or written presentations to senior management. Ability to lead by influencing, and motivating staff, project teams and workgroups to achieve project goals. Proficient in using MS Excel, PowerPoint, Visio, and Word. Strong analytical and critical thinking skills and the ability to work with large amounts of data, facts as well as figures and reach valid conclusions. Must have high level of spreadsheet, database, presentation, and project scheduling and word processing software skills. Ability to compile and coordinate high quality reports, proposals and written work product for customers. High level of meeting management, computer, teaching and training, organization and time management. High level of leadership/facilitation skills. High level of analytical ability necessary to identify and illustrate relationships among activities, recommend courses of action based on making choices among alternative and design recommended. Experience in managing projects in respective functional environment (Ops/IT) is a plus. Six Sigma or other operational improvement methodologies would be helpful.

Physical Requirements:

• Able to sit in a normal seated position for extended periods of time.
• Able to reach by extending hand(s) or arm(s) in any direction.
• Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.
• Able to communicate using the spoken and written word.
• Able to see within normal parameters and to hear within normal range.
• Able to move about.
• Able to lift minimum weight, 10 lbs.

Supervision of Others:

• Provides indirect supervision and leadership of staff as they are assigned to projects directed by this incumbent.

Classified Title: Practice Management Analyst
Working Title: Process Improvement Manager
Role/Level/Range: ATP/04/PE
Starting Salary Range: $69,830 - $95,960 annually (commensurate with experience)
Employee group: Full Time
Schedule: M - F, 8:30 am - 5:00 pm
Exempt Status: Exempt
Location: ​​​​​​​Hybrid/JH at Middle River
Department name: ​​​​​​​SOM Admin CPA Core Services
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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