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Retention Specialist

Kentucky State University
Kentucky, United States
Salary Not Specified
Posted Date
Mar 4, 2022

  • TITLE: Retention Specialist

    DEPARTMENT: University College

    REPORTS TO: Director of Student Success and Retention





    University College at KSU serves all students to provide seamless, robust, focused, and comprehensive educational support. The Retention Specialist will join a team of outstanding individuals with diverse professional and personal backgrounds. The Retention Specialist will provide personalized, one-on-one support in navigating the road to academic success, and staying on track towards degree completion. Additionally, the Retention Specialist will provide instruction for KSU seminar courses.

  • Work with faculty and staff to develop and implement retention strategies, including intervention and early alert.
  • Serve a part of the planning and implementation committee for orientation activities
  • Match students with appropriate academic support and counseling services
  • Maintain complete and accurate records showing the student’s major, career plans, and other related information.
  • Maintain accurate records and data tracking mechanisms of students in the cohort
  • Develop and implement a robust communication plan to facilitate outreach with the student cohort
  • Assess institutional data and make recommendations for retention planning and implementation
  • Assist in maintaining compliance with the Title III program grant
  • Participate in University’s sub-committee(s) and ad hoc committee(s) when required
  • Create informal engagement opportunities to aid with student retention through participation in student-based activities by serving as a mentor/advisor to key student groups
  • Participate in student affairs and enrollment management programs during evenings and weekends;
  • Track and assure correction and updating of student academic records.
  • Assure collaboration among related offices (e.g., registrar, bursar, career services) to track and assist students in meeting their academic goals.
  • Match students with appropriate academic support and counseling services.
  • Participate in University committees and projects related to student learning and academic success.
  • Participate in advising workshops and other professional development activities as they become available.
  • Review and approve students’ proposed class schedules.
  • Teach one section of KSU 118 each semester.
  • Participate in outreach efforts to re-enroll students placed on academic suspension
  • Work staggered hours including evening hours during the workweek as assigned
SUPERVISORY RESPONSIBILITY: This position has no supervisory responsibility.

  • Master’s Degree (required).
  • 1-2 years experience working in Higher Education

  • Superior listening and critical thinking skills and the ability to multi-task
  • Experience with retention data collection and reporting
  • Working knowledge of postsecondary academic advising and retention strategies
  • Candidates should have the ability to become knowledgeable of the range of varied student services available, enrollment services, academic policies, requirements, and procedures of Kentucky State University
  • Strong interpersonal/human relations skills essential
  • Ability to initiate and maintain professional relationships with diverse groups, demonstrate sensitivity to the needs of a diverse student population including low-income, first-generation, students of color, disabled, underrepresented, older and non-traditional, and international students
  • Must have excellent verbal and written communication
  • The ability to maintain confidentiality is essential
  • Must have attention to detail
  • Basic skills in productivity software (Word, PowerPoint, Outlook, Excel)
  • Ability to collect, analyze and report retention-related data.
  • Must be able to multi-task, prioritize, manage multiple priorities, and meet deadlines
  • Must have the ability to work in a fast-paced environment and possess excellent organizational skills
  • Ability to interpret and communicate university policies and procedures and associated federal and state regulations

  • Work is normally performed in a typical interior/office work environment.
  • No or very limited physical effort is required.
  • No or very limited exposure to physical risk.
KENTUCKY STATE UNVERSITY is an Equal Opportunity Employer

The functions, qualifications, knowledge/skills, and physical requirements listed in this job description represent the essential duties of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The Job Functions listed do not necessarily include all activities that the individual may perform.

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