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End User Technology Specialist

St. Louis Community College
Missouri, United States
Salary Not Specified
Posted Date
Mar 2, 2022

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Position Type
Faculty Positions, Science, Technology & Mathematics, Computer Sciences & Technology, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Full Time
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Title: End User Technology Specialist

Employee Classification: 52 Weeks Unit

Internal Classified Unit Employees who apply in the first 5 working days from publish date will be given due consideration. External applicants will only be considered, after all qualified internal candidates have been deemed unsuccessful.

Department Campus IT - FV

Position Summary:

Performs technical duties necessary to install, maintain and configure desktop and server systems; provides first level support for faculty and staff regarding technology issues; oversees and assists in the performance of computer systems, components, software as well as with the installation and maintenance of classroom audio visual equipment; ensures the availability of technology equipment in classrooms and serves as technical expert on special project assignments. These positions are mobile and may be dispatched to College sites as workload or teaming dictates.

Primary Duties Performed:
  • Maintains and repairs a variety of microcomputer equipment, peripherals, Thin Client devices, printers, computer test equipment and other microcomputer systems hardware; stays abreast of changes in technology and attends technical training programs related to new, updated or replacement hardware and software selected for installation.
  • Provides first level Help Desk support for technology issues. Enters call tickets in the Problem Tracking System, documents recommendations and actions taken and tracks a ticket until a conclusion.
  • Assists with the maintenance, calibration, tuning and troubleshooting of network application software, hardware and operating systems.
  • Collaborates with the appropriate TESS designee (varies with location) in documenting the procedures used to implement and manage networks, PC and audiovisual-based projects; maintains, calibrates and tunes application software, hardware and operating systems for disaster recovery purposes.
  • Leads, coordinates or assists with network, PC, server or audio visual based projects to ensure efficient, thorough and timely completion; oversees and coordinates contractor and vendor-provided services as directed. Must be able to plan projects, identify tasks and execute results with minimal supervision.
  • Arranges for repairs, replacement, or enhancement of media systems and equipment.
  • Assists with circulation of instructional media and equipment.
  • Diagnoses computer hardware and software problems, advises staff of proper procedures and initiates repairs as necessary; assists staff in resolving routine operational problems and follows-up on complex or unusual problems referred by staff.
  • Provides orientation and instruction for technical staff, student workers and interns, and temporary contractors as directed; may serve as backup as required and authorized.
  • Coordinates preventative maintenance to ensure technology systems are in good operating condition.
  • Participates in the selection of systems technology to meet the ongoing needs of the College; consults with faculty and staff regarding selection and purchase of PC hardware and software.
  • Provides technical expertise in the planning, setup and operation of personal computer installations to maximize functional flexibility and operational efficiency; may serve as the site or TESS technical expert in a specialized PC related area.
  • Maintains inventory of parts and supplies necessary to operate and maintain systems and equipment.
  • Ensures application software is properly installed and maintained and provides for user software training as needed.
  • May install and document network wall plate terminations. May assist the networking staff with the diagnosis of performance issues.
  • May serve as lead technician for a site or temporary contractor positions; may assign, oversee and assist subordinates with computer system installation, service, maintenance and repair activities.
  • May provide management with input and recommendations regarding TESS staff or contractor performance and assist in the personnel selection process.
  • Performs other job-related duties as assigned.
Required Qualifications:
  • Associate's Degree or equivalent and over four years of relevant full-time experience. Additional training such as industry certifications such as COMPTIA A+ or SERVER +, Microsoft MeramecP or MeramecSE is preferred.
  • *These positions are mobile and dispatched to work locations, as needed.
Salary Range:

Commensurate with Experience

Diversity, Equity, and Inclusion:

St. Louis Community College is an Affirmative Action/Equal Opportunity Employer and welcomes individuals with diverse backgrounds, experience, and ideas who embrace and value diversity and inclusivity.

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