Admission Counselor and Transcript Analyst for Adult and Transfer

Purpose:

The Admission Counselor/ Transcript Analyst is responsible for various individual and team activities related to the recruitment, review, and advisement of prerequisites, evaluation of official transfer credit, and admitting adult and transfer students to achieve University enrollment and net revenue goals. The position provides administrative oversight of the admission funnel, and uses discretion and independent judgment regarding meeting prerequisites, and making the admission decision.

Duties:

• Applicants/Applications - Expedite adult and transfer applications from start to finish. Follow-up with applicants by phone and email to facilitate application completion and address any questions or concerns related to specific academic programs, prerequisites, and transferring of credits. Review admission materials and ensure transcripts are evaluated accurately, make final admission decisions and scholarship recommendations.
• Prospecting- Implement adult/transfer recruiting activities in order to increase inquiries and to follow up with current prospects. Duties include, but are not limited to one-on-one appointments, outbound phone calls, personal emails/email campaigns, virtual fairs, attending education fairs and information sessions both on and off-campus. Embrace the utilization of technological resources for marketing and recruitment. Maintain a student first service model: an ability to articulate and promote the value of a Mount education.
• Transcript Evaluations - Perform accurate and comprehensive transfer credit evaluations: consistently reviewing work to detect oversights or omissions. Evaluation of transcripts is used to determine recommendations for applicants, transferable credit, prerequisites, and program requirements and to make an admission decision. Compile prerequisite or transfer credit information for the individual academic departments.
• Work collaboratively with academic departments and support services in order to plan and recruit at on and off-campus events, including open houses and information sessions. Serve on committees within the Mount and externally when applicable. Other duties as assigned.

Primary Contacts:

Dean of Admission, Admission staff, prospective students and families, academic department chairpersons, Conlan Center staff, Student Affairs staff, Athletic Director and coaches, Project EXCEL staff, and other members of the University community

Supervision Received:

Works toward a previously defined objective with little supervision and uses a wide range of procedures; plans and arranges own work referring unusual cases to the Dean of Admission.

Job Qualifications

Education:

Bachelors degree required Experience:

Knowledge and work experience in the recruitment of adult and transfer students in a university setting and experience working with students from underrepresented populations; experience in marketing, sales, advertising, or business may also be considered. A demonstrated ability and commitment to diversity, equity, and inclusion. Specialized Training:

Proficient in the use of Microsoft Office software; web page editor; new media technologies including social media, CARS, and SLATE, and valid driver's license with availability to travel. Adaptability to changing software systems. Ability to articulate and promote the value of an undergraduate liberal arts education; demonstrate strong interpersonal public speaking and organizational skills, a sense of humor, flexibility, and creativity; demonstrate strong written, telephone, and electronic (email and internet) communication skills; communicate information clearly and concisely and listen well to others.

Skills/Attributes

Customer Service:

• Exhibit a "customer first" orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
• Adapt willingly and quickly to changing priorities, responsibilities, and students' (or other customers) needs and expectations; anticipate and identify students' (or other customers) needs
• Demonstrate an ability to facilitate transition and counsel students towards the realization of full educational potential
• Demonstrated ability to recognize, appreciate and serve culturally diverse populations, special needs, and others
• Available to rotate through multiple time frames of service operations
• Demonstrate an enthusiastic approach to duties and a commitment to liberal arts education

Teamwork:

• Collaborate well with others for a cohesive group
• Communicate, cooperate and collaborate well with others to achieve common office, department, or University goals
• Willingly assists in various responsibilities as appropriate within the department and other areas of the university as appropriate as required during high service demand times

Communication:

• Develop and nurture an effective, productive, and respectful rapport and working relationship with students, faculty and staff co-workers, and various campus and community constituencies maintaining an appropriate level of professionalism
• Demonstrate strong interpersonal and organizational skills, a sense of humor, flexibility, and creativity
• Demonstrate strong written, telephone, and electronic (email and internet) communication skills and strengths in public speaking
• Communicate information clearly and concisely and listen well to others

Attention to Detail:

• Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights, or omissions

Initiative:

• Take immediate and independent action when necessary assuming initiative for creative problem solving
• Demonstrate creativity and high energy
• Accomplish tasks with follow through to completion

Technical:

• Must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office

Work Environment, Physical Demands:

• Travel required as well as intensive use of the telephone to develop relationships with prospective students; standing or sitting in one position for long periods; computer data input; multiple concurrent tasks with constant service interruptions; high-level customer contact; strict confidentiality; detailed work

To apply, please upload the cover letter, resume, and contact information with three professional references via Paycom.
A review of resumes will begin immediately and continue until the position is filled.
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Mount St. Joseph University is an Equal Opportunity Employer