Requisition ID: req3544
Job Title: Café Assistant
Department: Hospitality Management
Location: Columbus Campus
Employment Type: Staff
Employment Status: Part-Time Professional
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Schedule: Up to 29 hours a week
The Café Assistant assists in the care, cleaning of the café and
stocking of café disposables, grab and go food items and beverages.
This position serves customers efficiently with food and drink
orders and takes payments. The incumbent assists in preparation of
cafe and counters before, during and at the end of service.
Professionalism, Adaptability, Managing Work, Energy, Continuous
Improvement, Quality Orientation, Customer/Student/Employee Focus,
Stress Tolerance, Collaboration, Work Standards
ESSENTIAL JOB FUNCTIONS
Welcomes customers by determining their food and beverage interests
and preferences. This position will also assist in hot and cold
food preparation and final packaging. Completes check-out
transactions for customers, nurturing friendly relationships to
increase loyalty and boost Café reputation. Works with and supports
student interns and student employees. Educates customers by
presenting and explaining the coffee drink menu and answers
Facilities Management & Inventory
Ensures all café areas are clean & tidy. Ensures coolers are
stocked with freshly rotated food items. Maintains inventories by
replenishing coffee bean supply; stocking coffee brewing equipment;
and maintaining supplies, pastries, and cookies for the coffee bar.
Maintains a safe and healthy work environment by following
organization standards and sanitation regulations.
Diversity, Equity, and Inclusion
Fosters and maintains a safe environment of respect and inclusion
for faculty, staff, students, and members of the community.
Other Duties and Responsibilities
Regular, predictable, and punctual attendance is required.
Availability to work within operating hours.
Attends all required meetings and trainings.
Usual Physical Requirements:
While performing duties of this job, the employee regularly
exhibits digital dexterity when entering data into computer. The
employee regularly stands and walks for extended periods of time,
and occasionally sits. Employee converses verbally with others in
person and by telephone, and listen. Employee occasionally reaches
with hands or arms, climbs or balances and stoops, kneels, crouches
or crawls. Employee frequently uses hand or fingers to touch.
Vision demands include close, relatively detailed vision and
distance vision. Employee occasionally lifts or exerts force of up
to 25 pounds when moving materials.
Restaurant environment on all three floors of the Hospitality
building and occasionally in other areas on and away from campus.
Regular exposure to moderate noise typical to business
Knowledge, Skills and Abilities:
Knowledge of: basic food service; technology and equipment;
procedures, regulations, and standards; local, state and federal
food sanitation regulations.
Skill in: verbal and written communications; maintaining
good public relations; customer service; conflict resolution;
general typing; application of job software programs; time
management and organization; problem-solving under pressure;
constantly assessing and adapting to current practices to perform a
task better, faster, or more efficiently; process and performance
improvement; math, specifically as it relates to cash handling;
Ability to : work in a team environment and motivate team
members to sustain high levels of performance; proactively
prioritize needs and effectively manage resources; learn new
techniques, methods, and new ways to utilize ingredients; develop
and maintain effective working relationships with associates,
vendors, students, telephone users and general public; think
creatively to find solutions for business problems; perform complex
tasks and prioritize multiple projects.
One (1) year of work experience in a full-service coffee shop,
bakery, or restaurant.
State Motor Vehicle Operator's License or demonstrable ability to
gain access to work site(s).
Additional Information: If offered the position, candidate
must successfully complete a background check and drug