Café Assistant

Requisition ID: req3544

Job Title: Café Assistant

Department: Hospitality Management

Location: Columbus Campus

Employment Type: Staff

Employment Status: Part-Time Professional

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation: $14.00

Schedule: Up to 29 hours a week

Position Summary

The Café Assistant assists in the care, cleaning of the café and stocking of café disposables, grab and go food items and beverages. This position serves customers efficiently with food and drink orders and takes payments. The incumbent assists in preparation of cafe and counters before, during and at the end of service.

Core Competencies

Professionalism, Adaptability, Managing Work, Energy, Continuous Improvement, Quality Orientation, Customer/Student/Employee Focus, Stress Tolerance, Collaboration, Work Standards

ESSENTIAL JOB FUNCTIONS

Customer Service

Welcomes customers by determining their food and beverage interests and preferences. This position will also assist in hot and cold food preparation and final packaging. Completes check-out transactions for customers, nurturing friendly relationships to increase loyalty and boost Café reputation. Works with and supports student interns and student employees. Educates customers by presenting and explaining the coffee drink menu and answers inquiries.

Facilities Management & Inventory

Ensures all café areas are clean & tidy. Ensures coolers are stocked with freshly rotated food items. Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; and maintaining supplies, pastries, and cookies for the coffee bar. Maintains a safe and healthy work environment by following organization standards and sanitation regulations.

Diversity, Equity, and Inclusion

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Other Duties and Responsibilities

Regular, predictable, and punctual attendance is required.

Availability to work within operating hours.

Attends all required meetings and trainings.

Usual Physical Requirements:


While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee regularly stands and walks for extended periods of time, and occasionally sits. Employee converses verbally with others in person and by telephone, and listen. Employee occasionally reaches with hands or arms, climbs or balances and stoops, kneels, crouches or crawls. Employee frequently uses hand or fingers to touch. Vision demands include close, relatively detailed vision and distance vision. Employee occasionally lifts or exerts force of up to 25 pounds when moving materials.

Working Conditions:

Restaurant environment on all three floors of the Hospitality building and occasionally in other areas on and away from campus. Regular exposure to moderate noise typical to business offices.

Knowledge, Skills and Abilities:

Knowledge of: basic food service; technology and equipment; procedures, regulations, and standards; local, state and federal food sanitation regulations.

Skill in: verbal and written communications; maintaining good public relations; customer service; conflict resolution; general typing; application of job software programs; time management and organization; problem-solving under pressure; constantly assessing and adapting to current practices to perform a task better, faster, or more efficiently; process and performance improvement; math, specifically as it relates to cash handling; customer service.

Ability to : work in a team environment and motivate team members to sustain high levels of performance; proactively prioritize needs and effectively manage resources; learn new techniques, methods, and new ways to utilize ingredients; develop and maintain effective working relationships with associates, vendors, students, telephone users and general public; think creatively to find solutions for business problems; perform complex tasks and prioritize multiple projects.

Minimum Qualifications:

One (1) year of work experience in a full-service coffee shop, bakery, or restaurant.

State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

Additional Information: If offered the position, candidate must successfully complete a background check and drug screen.