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Lead Student Records Specialist

Employer
Washburn University
Location
Kansas, United States
Salary
Salary Not Specified
Date posted
Feb 21, 2022

Job Details



Position Details

Position Information

Position Title

Lead Student Records Specialist

Position Number

000533

Position Summary

The Lead Student Records Specialist is responsible for complying with FERPA requirements regarding the confidentiality of student information when interacting with students and parents. The position serves as a team leader to staff responsible for auditing student records in the appropriate software programs by entering a wide range of student information and applying knowledge of appropriate codes and understanding of University processes and state and federal requirements.

Essential Job Functions of Position

• Create, update, and maintain accurate student records (biographical and/or academic data applying appropriate codes, data standards, and state/federal requirements) in appropriate software programs.

• Ensure grades are posted and credits transferred appropriately, by examining each record course by course, grade by grade, and GPA within the software programs and on Washburn University’s transcript.

• Conduct necessary research to determine and initiate appropriate resolutions to problems/discrepancies as identified.

• Assist staff with mailings, end of term procedures, Concurrent Enrollment Program ( CEP ), and 60 & Over Audit enrollment.

• Lead, train, and serve as a resource for staff in the assigned area.

• Perform office administrative support tasks, which includes greeting and responding to visitors and/or customers.

• Participate in cross training with other lead staff.

• Develop a process and production calendar, scan and/or index records, and maintain a standard operating procedure guide.

• May be required to generate reports to evaluate the department’s performance.

• May be required to participate in meetings to support reporting programs with on-going education and networking.

• May recruit, hire, train, schedule, and evaluate the performance of student workers.

• Perform additional job related duties as assigned or as appropriate.

Non-Essential Job Functions of Position

Education and Experience

• High school diploma, GED, or equivalent.
• Three years of experience auditing student records in a university/college environment. Experience working in a fast-paced office team environment completing large amounts of data entry with few to no errors while providing effective customer support.
• Experience training staff to complete assigned tasks

• Preferred: An associate degree. Supervisory experience.

Knowledge, Skills & Abilities

• The ability to train and lead others in an assigned task.
• Effective problem-solving and decision-making skills.
• Aptitude for learning new technologies
• Demonstrated ability to prioritize and multi-task while completing assignments with a high degree of accuracy and attention to detail. Proven history of working in a fast-paced environment with frequent interruptions but effectively meeting required deadlines.
• Service-oriented individual with the ability to work both independently and as part of a team to provide quality customer service.
• Effective communication and interpersonal skills to work with and assist the diverse constituencies that interact with the office.
• Ability to build and maintain effective professional working relationships.
• The ability to articulate complex information.
• Experience building effective professional relationships with faculty and staff.

• Preferred: Experience using a student information system such as Banner, PeopleSoft or Jenzabar. Ability to speak and understand Spanish.

Licenses, Certifications & Registrations

Additional Requirements (e.g. Physical Demands)

Campus Security Authority

No

Special Instructions to Applicant

The interview process may require completing skills assessments to determine proficiency in the software and skills needed to perform the essential functions of the position. If additional testing is required, the information will be provided to candidates selected for interviews.

Advertised Pay

$17.64 per hour

Work Schedule

Regular Business Hours

Benefits
  • After completing one year of service in a benefits-eligible position, the University will contribute an amount equal to 10% of base pay into an employee’s defined contribution plan with TIAA .
  • After one year of continuous employment, eligible employees may officially enroll in University courses for credit or audit without having to pay applicable tuition and fees. Law School Courses excluded.
  • For an overview of the excellent benefits package, Washburn provides employees visit Washburn benefits.
Full-time/Part-time

Full Time

Average Hours per Week

40

Months per Year

12

FLSA

Non-Exempt

FTE

1

EEO Statement

Washburn is dedicated to providing a student-centered and teaching focused academic environment and a curriculum that engages the diversity of human experience across the globe. We seek candidates who are committed to Washburn’s efforts to create a climate that fosters the growth and development of a diverse student body, and we encourage applications from members of groups that have been historically underrepresented in higher education. Application materials should clearly articulate how the candidate will contribute to the University’s commitment to diversity and inclusion through their teaching, research, and/or service.

Washburn University is an EOE . Washburn University provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, religion, age, national origin, ancestry, disability, sex, sexual orientation, gender identity, genetic information, veteran status, or marital or parental status.

Posting Detail Information

Posting Number

S0344P

Background Check Required?

Yes

Driving History Checked?

N/A

Drug Screen Required?

N/A

Anticipated Start Date

02/28/2022

Position End Date (if temporary)

For earliest consideration apply by

Posting Close Date

Open Until Filled?

Yes

Quick Link for Direct Access to Posting

https://washburn.peopleadmin.com/postings/4348
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a high school diploma, GED or equivalent?
    • Yes
    • No
  2. * How many years of experience do you have working with university/college student records?
    • 1-2 years
    • 3-4 years
    • 5-6 years
    • 6-7 years
    • more than 8 years
  3. * How many years’ of experience do you have completing large amounts of data entry?
    • 0 - None
    • Less than a Year
    • 1-2 years
    • 3-4 years
    • 5-6 years
    • 7-10 years
    • more than 10 years
  4. * Do you have experience training staff?
    • No
    • Yes, less than 1 year experience
    • Yes, 1-2 years experience
    • Yes, 3-5 years experience
    • Yes, 6-9 years experience
    • Yes, 10 or more years experience
Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

Company

Washburn University

Washburn is a top-notch university in an urban setting where students are becoming their best selves.

Nestled in the heart of Topeka - the capital city with about 127 thousand residents - Washburn offers students from small towns a big-city feel, while providing students from major metropolitan areas a more manageable environment.

Washburn's beautiful campus - on 160 acres - is easy to navigate with state-of-the art facilities. Our Tech campus on Huntoon offers industry-standard programs leading to in-demand jobs. And with our low student/faculty ratio and small classes, you're going to get to know your professors. 

Internally, we're organized into five schools, the College of Arts & Sciences, the School of Applied Studies, the Business School, the School of Nursing, the School of Law and the Washburn Institute of Technology (Washburn Tech.)

Our mission is to provide opportunities for our students to realize their full potential; we can't do it without our dedicated faculty and staff. 

Washburn University employs more than one thousand faculty and staff on our campuses throughout Topeka. We strive to offer competitive wages, an excellent benefits program, supportive culture and healthy work/life balance. Washburn seeks to create an environment that reflects our core values: integrity, excellence, inclusion, accountability, respect, collaboration and innovation.

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