Earned Revenue and Visitor Services Manager, The National Museum of Toys and Miniatures, 81182

University of Missouri Kansas City
Missouri, United States
Salary Not Specified
Posted Date
Feb 17, 2022

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Position Type
Administrative, Academic Affairs, Librarians & Library Administration, Business & Administrative Affairs, Business & Administrative Support, Other Business & Administrative Affairs, Financial Affairs, Auxiliary Services
Employment Type
Full Time

Hiring Department

The National Museum of Toys and Miniatures

Job Description

The National Museum of Toys and Miniatures is seeking a candidate to fulfill the role of Earned Revenue and Visitor Services Manager.

Job purpose

In collaboration with the Executive Director, this position manages earned income and ensures visitor services are provided and meet the highest museum standards. The Earned Revenue and Visitor Services Manager is responsible for daily bookkeeping, visitor services, and store merchandising.

  • Manages accounts payable and receivable using QuickBooks Point of Sales, and QuickBooks Accounting; tracks contributions in Donor Perfect.
  • Reconciles credit card purchases; processes and pays invoices and bills.
  • Manages bank deposits; oversees cash transactions.
  • Assists with annual audit, pulls a vendor report for 1090s, maintains associated records, their retention and proper disposal.
Visitor Services
  • Supervises Visitor Services team including hiring, training, developing, and evaluating performance.
  • Creates VS team schedules, workflow, and sales goals; delegates responsibilities by coordinating daily tasks to support long term organizational goals.
  • Ensures VS team has adequate resources and information; maintains team practices and procedures; contributes to a positive and enjoyable work environment .
  • Ensures visitors are greeted in a friendly and professional manner; helps determine specific visitor needs and ensures proper follow up for exceptional visitor experience .
Museum Store
  • Establishes and maintains relationships with new and existing museum store vendors.
  • Provides Museum Store strategy and oversees the display, merchandising, and inventory of store products.
  • In partnership with the Marketing team, develops marketing, promotion, and advertising for museum products.
  • In partnership with the Revenue team, collaborates with vendors to develop Museum Store custom and branded products.
  • Develops and oversees budget for museum visitor services, museum store, and office supplies.
  • In partnership with the Development team, pursues opportunities for additional grant funding for visitor services amenities; assist with grant applications and final reports.
  • Oversees service providers (custodial, copy machine), their contracts, and associated memberships (Costco, Museum Store Association).
  • Serves as the point of contact for revenue generating events and rentals, works with appropriate staff member/s to issue contracts, ensures adequate event staff coverage.
  • Purchases visitor services hospitality items and museum office supplies.
  • Collaborates with other staff members in long-range strategic planning.
Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 4 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications
  • Progressive responsibility in organization administration and management, preferably in a cultural setting.
  • Strong mathematical skills with BA in business administration, public administration, nonprofit management, accounting, or finance.
  • Understands basic principles of finance, accounting, and bookkeeping.
  • Experience with accounting software and online platforms such as QuickBooks Financial and QuickBooks POS.
  • Prior experience with accounts payable (and receivable).
  • Ability to keep company and vendor confidences.
  • Exceptional organizational skills, attention to detail, and ability to manage multiple projects to successful completion.
  • High level of demonstrated personal accountability and emotional intelligence.
  • Ability to interact professionally and provide exceptional service for internal and external constituents.
  • Ability to maintain discretion and diplomacy.
  • Able to work under fluctuating workload to follows through on essential duties; be adaptable and flexible in a fast-moving environment.
  • Aptitude to build positive relationships and communicates effectively with cross-functional teams.
Full Time/Part Time

Position is full time, and benefit eligible.

Benefits include medical insurance, dental plans, 403(b) savings plan, paid time off, UMKC tuition assistance, paid long-term disability and life insurance benefits. T/m participates in the UMKC’s Total Reward program; link for complete information: https://info.umkc.edu/hr/total-rewards/benefits/


Salary range is $47,476 - $65,468, and will be commensurate with qualifications and experience.

Application Deadline

This position will remain open until filled with an initial review date of February 28, 2022.

Application Instructions

Applicants must combine all application materials (cover letter, resume, and list of five references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).

If you are experiencing technical problems, please call (800) 488-5288.

Note, you must provide a description of job duties for each Work Experience entry on your application. Please carefully review the application instructions section of our Careers page prior to submitting your materials.


Organizational Background

Often described as one of the best museums in Kansas City, T/m is striving to reach new audiences to share the world’s largest collection of fine-scale miniatures and the largest collection of antique toys on public display. T/m’s mission is to educate, inspire, and delight adults and children through the museum’s collection and preservation of toys and miniatures. For more information, click here .

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.


To read more about Equal Employment Opportunity (EEO) please use the following links:
UMKC Statement on Diversity

Diversity, equity and inclusion are central to the UMKC mission as an urban-serving institution. Kansas City is a particularly diverse city, including African, African American, Asian, German, Irish, Italian, Latino, Mediterranean, Middle Eastern, Native American and Slavic communities. Such ethnic diversity, in addition to our thriving neighborhoods of the Westside, Northeast Kansas City and the Eastside, fosters creativity, connection and innovation, which is showcased across the region. Major attractions such as the Annual Ethnic Enrichment Festival, the Negro Leagues Baseball Museum, the Filipino Cultural Center, the American Jazz Museum, Guadalupe Centers and Mattie Rhodes and Kansas City Irish Fest are a small sample of the many ways our diverse city enriches us.

For the reasons enumerated above, UMKC’s strategic plan prioritizes our commitment to multiculturalism, globalism, diversity and inclusion. The university’s values call upon its faculty, staff, students and community to position themselves as global citizens who seek out, embrace and celebrate the many benefits of diversity. UMKC received the Higher Education Excellence in Diversity (HEED) Award in 2019 in recognition of our continued commitment to equity and inclusion. Such commitment is demonstrated across teaching, service and research. We welcome applicants to share in our commitment to these core values and know that you will quickly understand the beauty of calling Kansas City your home.

Please visit these pages to learn more about UMKC’s engagement in diversity, equity and inclusion .

Roos Advocate for Community Change

The Division of Diversity and Inclusion

Annual Report

Multicultural Student Affairs

Benefit Eligibility


We offer full benefits that start day one, generous paid time off, paid winter break, and continuing education benefits. Visit our Total Rewards page to learn more.

Compensation Calculator

This calculator is a decision-making tool for prospective employees considering a career with the University of Missouri (UM) System. Compensation is bigger than just the salary you earn. It includes how much the university subsidizes your insurance, what kinds of retirement plans are available to you, the number of paid leave days you can earn, and more. Use this calculator to help compare your current compensation with what UM can offer.

Also, explore the Total Rewards website to learn more about the rewards package we offer to acknowledge our employees as the university's most important r esource.

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