Telecom Analyst, Office of Computer and Information Services

Office of Computer and Information Services

Telecom Analyst

Under the supervision of the Telecommunications Manager – Telecommunications and Infrastructure Services, the Telecom Analyst (Professional Services Specialist III, Computer Services) provides technical support for all telecommunications technology, infrastructure wiring and carrier services. Responsibilities include, but are not limited to: performing adds, moves and changes for cloud and premise-based PBX and call center services for on premise and remote users; diagnosing, troubleshooting and resolving telephony hardware and software service issues; oversees voicemail, call accounting and emergency notifications systems; coordinates infrastructure wiring projects for basic and carrier services; provides end user training on telephony technology utilizing in-person and/or video platforms and creates supporting documentation; supervises the issuance and inventory of cell phones and other mobile technology; and performs related work as required. This position is based in Union, New Jersey, but supports other campuses located in New Jersey. Travel and availability to work evenings and weekends may be required.

This is not a remote position and requires a physical presence on campus as determined by the Supervisor. It requires working on campus during the COVID-19 pandemic and interacting directly with students following all procedures and protocols set forth in the University’s Restart Plan and any procedures/protocols created through additional correspondence.

Qualifications: Graduation from an accredited college with a Bachelor’s degree and two years of Telecommunications experience is required. Applicants who do not possess the required education may substitute experience on a year for year basis. Preferred qualifications include: a Bachelor’s degree in Telecommunications, IT, Computer Science or related field and at least two years of experience in telecommunications; VMWare Virtual Server Administration; Avaya or other voice platform certifications; k nowledge of Avaya PBX phones systems (CS1000, IP Office) for TDM and VoIP; SIP, PRI and Copper Trunking; experience with OpenText CX-E Voice and XM Fax and Avaya Voicemail Pro or similar voicemail/e-fax platforms; experience with Cloud Call Center design, deployment and support and call accounting software platforms; and MS Office, iPhone, Android and knowledge of current technology and related regulations/guidelines. Excellent oral and written communication skills are essential.

The selected candidate will be required to pass a four (4) month Working Test Period to become eligible for a regular appointment.

Candidacy review begins immediately and continues until appointment is made. Please submit your cover letter, resume/CV and contact information for three professional references. Official transcripts for all degrees are required prior to the starting date of employment.

Attention current Kean University employees (including part-time Student Assistants, Graduate Assistants, Academic Specialists and Adjuncts): Please apply via the internal career site to ensure consideration as an internal candidate. To apply internally, please log into your Workday account and select the Career icon on your homepage to view available positions.

Additional Information

As a condition of employment, external candidates are required to provide proof of COVID-19 vaccination prior to their start date. If you are unable to be vaccinated against COVID-19 for medical or religious reasons, or reasons related to a current pregnancy, you may submit a request for an exemption. If you are approved for an exemption from the COVID-19 vaccination requirement, you will be required to wear a mask while indoors on campus and you will be required to be tested for COVID-19 by the University on a regular schedule.

Kean University complies with the New Jersey First Act (Senate Bill No. 1730, P.L. 2011, Chapter 70). Any individual newly hired by Kean University will be required to abide by this law and establish a principal residence in New Jersey. New employees will have a full 365 days to establish such residence, from the effective date of hire.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position, please refer to Section III.A. of our Reasonable Accommodations Policy & Procedures .

Diversity & Non-Discrimination Statement

Kean University is committed to establishing and maintaining a diverse campus community through inclusive excellence and equal opportunity. Kean’s commitment to access and equity is designed to prepare each graduate to not only thrive, but climb higher in a diverse world. As an affirmative action, equal opportunity institution we work to support a campus-wide agenda to foster a community that both values and promotes the diversity and equity of all students, faculty, staff, administrators, and beyond.

EEO/AA Statement

Kean University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer