SBDC Program Coordinator OPS

Job Summary

The Coordinator, with Florida SBDC to provide professional and administrative work in the development and coordination of the strategic investment of the SBDC program.

Job Description

Typical duties include but not limited to:

• Coordinate services to the small business client and the Florida SBDC consultants and programs.
• Provide all follow up, communication, and scheduling with partners, clients and other FSBDC staff.
• Collect, analyze, organize and summarize grant data to report back to funders
• Facilitate engagement opportunities and event management
• Assist in outreach efforts with the development of presentations and other outreach materials
• The weekly schedule will be set with the Regional SBDC Director and may fluctuate as a result of early morning, lunch hour, or evening and weekend work. Work is performed in an SBDC office as well as at client or other meeting or project sites.

Other duties:

Other duties as assigned

Additional Job Description

Required Qualifications:

• Education : Bachelor’s Degree in Public or Business Administration, Urban Planning, Public Health, Social Work, related course work, nonprofit, or equivalent experience, or related field; or equivalent combination of education and job-related experience.
• Experience: At least 2 years’ experience starting, owning, operating and/or managing a business, or at least 2 years’ experience with providing professional advising, consulting, or training services.
• Physical Demands: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; speak (with clarity) and hear. The employee frequently is required to walk, sit, and climb or balance. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Preferred Qualifications:

• Experience as of or working with Small Business Owners

Knowledge, Skills, & Abilities:

• Emotional Intelligence – ability to recognize and discern emotions to guide thinking and behavior to adapt to dynamic environments and collaborative teams.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
• Interpersonal Relations – ability to deliver exceptional customer service by exceeding the expectations of clients, stakeholders and colleagues with every encounter.
• Communication Skills— knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, proper grammar, and professional etiquette. Adept at website content management, digital marketing and social media networks and blog engagement.
• Presentation/Facilitation Skills – ability to present, facilitate and lead small and large groups with varying level of expertise.

• Business Insight – keen ability to analyze, understand and deal with a business situation in a manner that is likely to lead to a positive outcome.
• Personal Effectiveness/Time Management - ability to strategically utilize time and resources to manage priorities, timelines, deadlines and details under pressure, with accuracy, and to a high level of proficiency.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.
• Technical Capability –strong proficiency in fundamental office and computer equipment as well as software programs such as Microsoft Office Suite, CRM platforms, Project Management apps and cloud- based software applications.
• Teamwork Oriented – ability to effectively align within a collaborative effort to achieve common goals and outcomes and work for the good of the team.

• Adaptability – ability to modify actions, direction or approach to changing situations and expectations in a respectful and professional manner

FGCU is an EOE AA /F/Vet/Disability Employer.