Sr Unified Communication Analyst

University of Toledo
Ohio, United States
Salary Not Specified
Posted Date
Jan 28, 2022

Title: Sr Unified Communication Analyst

Department Org: Chief Information Officer 5

Employee Classification: U1 - Unclassified PSA FT

Bargaining Unit: Bargaining Unit Exempt

Primary Location: Main Campus - Administration

Shift: 1

Posted Salary: commensurate with education and experience

Job Description:

The Senior Unified Communication Analyst is responsible for leading and advancing the university unified communications systems on a strategic project and capacity planning basis. This position ensures that present and future voice and video communication needs of the university are implemented and maintained in a proactive and forward-thinking manner. This role is also responsible for identifying and executing strategic enhancements to the unified communications environment that will enhance productivity, reduce operational costs, and enhance the educational and healthcare delivery mission of the University. Additionally, the individual in this role is responsible for drafting standards, proposing policies, implementing industry best practices, interacting with industry counterparts, UT customers, and vendors to implement technical unified communications solutions that support the business objectives of the organization.

Minimum Qualifications:

o Bachelor’s Degree in a relevant area of study (i.e., Computer Science, Electronics, Information Systems, etc.) is required. Other areas of study will be considered with relevant experience.
o Three years of demonstrated experience in the administration, management, and design of various communications systems or equivalents components including Cisco Unified Communications Manager, Cisco Unified Contact Center Express, Cisco Unity Connection, Microsoft Office 365, call rating software, West E911, Eleveo Zoom telephone call recording, Singlewire InformaCast mass notification, Webex conferencing systems, RightFax faxing, and Ribbon Session Border Controllers.
o Three years of experience in the deployment and management of Cisco video collaboration solutions.
o Ability to troubleshoot dial-plan anomalies and conduct technical call traces for the purpose of diagnosing issues in an IP telephony environment.
o Understanding of the TCP/IP and SIP protocols including use of troubleshooting tools.
o Three years of implementation experience with automatic call distribution and auto attendant workflows in an enterprise call center environment.
o Detailed documentation skills including ACD/Auto-Attendant workflow diagrams utilizing tools such as MS Visio.
o Rate routine forecasting and reporting experience in an enterprise communications systems environment.
o Ability to construct and maintain projects using MS Project online tools is required.
o Experience creating and maintaining stakeholder relationships.
o Valid driver’s license is required.

Conditions of Employment:

All UToledo employees on all campuses, including those working on campus and working remotely, are required to be fully vaccinated against Covid-19, or have an approved exemption.

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance.

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.

Advertised: 28 Jan 2022 Eastern Standard Time
Applications close:

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