IT Support Specialist
- Employer
- Metropolitan Community College
- Location
- Missouri, United States
- Salary
- Salary Not Specified
- Date posted
- Jan 26, 2022
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Job Details
Position Information
Career Opportunity Number 22-014 Position Title: IT Support Specialist Location Maple Woods Position Type: Full-Time Class Category Classified Staff Job Open Date 01/26/2022 Job Close Date 02/20/2022 Open Until Filled No Initial Screen Date: 02/23/2022 Minimal Qualifications:
• Associate degree (A.S., A.A.) or two-year technical certificate in computer science or related area;
• 1 year IT support or related experience.
• Minimum Education Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Preferred qualifications:
Preference will be given to individuals who possess :
* Associate’s degree.
* Working knowledge of computer systems and peripherals.
* Knowledge of Windows and Apple systems.
* Working knowledge of Internet applications.
* Working knowledge of “PC” related hardware, diagnostic and repair techniques.
* Experience in customer technical support. Work Hours
Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs. Compensation Starting pay begins at $41,667 per year. Competitive benefit package is included. Special Instructions to Applicants
* Cover letter and resume are required and must be attached to the online application in order to receive any consideration.
* Interviews will be conducted by a screening committee. Class Summary
Incumbents operate, maintain and repair computer and telecommunication hardware and software, and provide technical assistance to users.
Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability.
MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.
• Moves, updates, repairs, replaces, configures, and installs hardware, software, and peripherals systems and equipment related to classroom technology; determines hardware and software needs; checks wireless systems; and troubleshoots related issues.
• Deploys, configures, and updates computers, laptops, phones, and other equipment to facilitate checkout processes and other departmental operations; creates and sets up wireless, email, and other accounts as needed; resets passwords; grants network permissions; adds network drivers.
• Provides technical assistance to end users via phone, email, or in person; work may involve providing training to end users, troubleshooting technical issues in person or over the phone, responding to helpdesk requests, and following up with users to ensure proper functioning of systems and equipment.
• Monitors IT ticketing systems to identify and solve IT issues; work may involve responding to tickets and forwarding tickets to appropriate personnel or departments.
• Prepares, maintains, and updates technical and general reports, purchase orders, forms, records, and other documentation, to ensure timely and accurate documentation.
• Coordinates with vendors, students, faculty, and other internal and external staff, departments, and/or agencies to assist with resolving technical issues, communicate information, and facilitate departmental operations.
• Perform other duties as assigned.
Knowledge
• Knowledge of technology troubleshooting techniques;
• Knowledge of customer service principles;
• Knowledge of applicable hardware, software, media, telecommunications, and/or related equipment;
• Knowledge of windows operating systems;
Skills
• Skilled in troubleshooting, diagnosing, and repairing hardware, software, peripheral devices, and/or other related equipment problems;
• Skilled in providing customer service;
• Skilled in using a computer and related software applications;
• Skilled in training users on applicable hardware, software, peripheral devices, and/or other related equipment;
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.
Positions Supervised Physical Requirements
Positions in this class typically require: climbing, crouching, feeling, grasping, hearing, fingering, pushing, pulling, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Licensing Requirements
None.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Career Opportunity Number 22-014 Position Title: IT Support Specialist Location Maple Woods Position Type: Full-Time Class Category Classified Staff Job Open Date 01/26/2022 Job Close Date 02/20/2022 Open Until Filled No Initial Screen Date: 02/23/2022 Minimal Qualifications:
• Associate degree (A.S., A.A.) or two-year technical certificate in computer science or related area;
• 1 year IT support or related experience.
• Minimum Education Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Preferred qualifications:
Preference will be given to individuals who possess :
* Associate’s degree.
* Working knowledge of computer systems and peripherals.
* Knowledge of Windows and Apple systems.
* Working knowledge of Internet applications.
* Working knowledge of “PC” related hardware, diagnostic and repair techniques.
* Experience in customer technical support. Work Hours
Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs. Compensation Starting pay begins at $41,667 per year. Competitive benefit package is included. Special Instructions to Applicants
* Cover letter and resume are required and must be attached to the online application in order to receive any consideration.
* Interviews will be conducted by a screening committee. Class Summary
Incumbents operate, maintain and repair computer and telecommunication hardware and software, and provide technical assistance to users.
Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability.
MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.
- EOE /M/F/Vet/Disabled
• Moves, updates, repairs, replaces, configures, and installs hardware, software, and peripherals systems and equipment related to classroom technology; determines hardware and software needs; checks wireless systems; and troubleshoots related issues.
• Deploys, configures, and updates computers, laptops, phones, and other equipment to facilitate checkout processes and other departmental operations; creates and sets up wireless, email, and other accounts as needed; resets passwords; grants network permissions; adds network drivers.
• Provides technical assistance to end users via phone, email, or in person; work may involve providing training to end users, troubleshooting technical issues in person or over the phone, responding to helpdesk requests, and following up with users to ensure proper functioning of systems and equipment.
• Monitors IT ticketing systems to identify and solve IT issues; work may involve responding to tickets and forwarding tickets to appropriate personnel or departments.
• Prepares, maintains, and updates technical and general reports, purchase orders, forms, records, and other documentation, to ensure timely and accurate documentation.
• Coordinates with vendors, students, faculty, and other internal and external staff, departments, and/or agencies to assist with resolving technical issues, communicate information, and facilitate departmental operations.
• Perform other duties as assigned.
Knowledge
• Knowledge of technology troubleshooting techniques;
• Knowledge of customer service principles;
• Knowledge of applicable hardware, software, media, telecommunications, and/or related equipment;
• Knowledge of windows operating systems;
Skills
• Skilled in troubleshooting, diagnosing, and repairing hardware, software, peripheral devices, and/or other related equipment problems;
• Skilled in providing customer service;
• Skilled in using a computer and related software applications;
• Skilled in training users on applicable hardware, software, peripheral devices, and/or other related equipment;
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.
Positions Supervised Physical Requirements
Positions in this class typically require: climbing, crouching, feeling, grasping, hearing, fingering, pushing, pulling, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Licensing Requirements
None.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * What is the highest level of education you have as conferred
through an official transcript?
- Have not completed High School/GED
- High School/GED
- Associate's degree
- Bachelor's degree
- Master's degree
- Doctorate degree
- * How much full-time, directly-related experience in IT support
or related experience do you have?
- none
- less than one year
- between 1 and 2 years
- between 2 and 3 years
- between 3 and 4 years
- between 4 and 5 years
- more than 5 years
- How did you learn about this position?
- Academic Keys
- Chronicle of Higher Education
- Craigslist
- Diverse Issues in Higher Education
- Dos Mundos
- Employee referral
- HigherEdJobs
- Jobs.mo.gov
- Indeed
- Inside Higher Ed
- Kansas City Call
- Kansas City Globe
- Kansas City Hispanic News
- MCC Website
- Monster
- Other Source
Required Documents
- Cover Letter
- Resume
- Transcript 01
- Transcript 02
- Transcript 03
- Transcript 04
- Transcript 05
- Other Document 01
- Other Document 02
- Certification
- Letter of Recommendation 01
- Letter of Recommendation 02
- Letter of Recommendation 03
- Other Document 03
- Other Document 04
- Other Document 05
Company
Metropolitan Community College, founded in 1915 as the Kansas City Polytechnic Institute, is the oldest public institution of higher learning in Kansas City, MO. We are proud of our history as the first community college established in Missouri and one of the first colleges in the country to award an associate degree.
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