Patient Services Coordinator

Hiring Department

College of Optometry, UMSL Eye Care



Application Deadline

February 1, 2022

Application Instructions

Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment during the application process. Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).

For questions about the application process, please call (314) 516-5805. If you are experiencing technical problems, please email pshrsupport@umsystem.edu .

Salary

Minimum $16.92 Hourly - maximum $18.00 Hourly

Job Description

• To perform complex clerical work and supervise an external facility and/or small group of Patient Service Representatives for the College of Optometry UMSL Eye Care. The position has a high volume of public contact.
• Subscribe to and ensure the Patient Service Representatives understand College of Optometry Vision, Values and Expectations.
• Assign work/give directions to Patient Service Representatives in order to complete work assignments in a timely and accurate manner.
• Make decisions regarding urgent scheduling, patient or staff issues in the absence of Center Manager and Director of Clinical Operations.
• Assist Center Manager in coordinating Patient Service Representatives' scheduling to meet clinic demands.
• Supervise staff during evening clinics.
• Assist Center Manager in offsite management and provide supervision to offsite staff.
• Assist Center Manager in evaluating staff's job performance and participate in annual performance evaluations of clinic support staff.
• Counsel staff concerning work related performance problems in order to ensure that staff understand their responsibilities and to change the staff member's behavior to meet established performance standards.
• Orient and train new staff to perform standard work procedures and carry out assigned responsibilities.
• Maintain staff training manuals.
• Act as liaison between management, health care providers and support staff to ensure communication between these groups.
• Instruct and advise support staff on changes in policies, procedures or working standards.
• Assure accurate information is entered into the Compulink computer systems in order to maintain a current record of patient charges, information and schedules.
• Monitor clinic clerical operations and objectives to ensure the most effective services are being provided and recommend changes which may improve quality of service to supervisor/administration.
• Provide training to clinic staff as needed.
• Perform duties of a Patient Service Representative at two or more UMSL Eye Care clinic locations.
• May be required to perform other duties as assigned.
• Works with a limited degree of supervision; General supervision is received from the Center Manager and Director of Clinical Operations.
• Functional supervision is exercised over clinic support staff.

Minimum Qualifications

Two years’ experience in a optometry setting.

Demonstrated computer skills are required and familiarity with particularly optometry terminology required.

Ability to establish and maintain effective relationships with patients, visitor, physicians, staff and other persons contacted in the course of work is necessary.

Ability to keep pace with a high volume of patients while performing multiple, sometimes complex tasks is necessary.

Reliable transportation to and from off sites is required.

Preferred qualifications:

Associate's degree or an equivalent combination of education and experience.

Supervisory experience and experience in a professional office preferred.

Comments

Benefit Summary

The University of Missouri - St. Louis offers benefit-eligible employees a wide variety of benefits including: health, dental and vision coverage effective on the first day of employment, vacation and sick time accrual, four personal days per year, tuition assistance for employees and their dependents, pension and employee and dependent life insurance. For more information about our benefits, please visit http://www.umsystem.edu/totalrewards/benefits .

UMSL is an equal access, equal opportunity, affirmative action employer that is fully committed to achieving a diverse faculty and staff. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, gender expression, age, genetic information, disability, or protected veteran status.

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