Director of Student Administrative Services

Status: Exempt

Purpose: The Director provides overall management and leadership necessary for the effective administration of Student Administrative Services the Office, which includes both the functions of Financial Aid and Bursar. Duties include, but are not limited to, financial aid processing and disbursement, financial counseling, database management, reporting, auditing, cashiering, front-line customer service. A member of the University’s Enrollment Management team, the Director, develops policies, scholarship leveraging models and budgets, and student service strategies that support the University’s mission and student recruitment and retention goals.

Duties:

• Providing leadership and developing appropriate recommendations for the implementation of related technology applications in support of enhanced services offered through the Financial Aid and Enrollment Management team.
• Providing leadership, management, and support for the Financial Aid and team and developing a competent, productive, and effective staff by hiring, developing, and supervising assigned personnel.
• Developing and administering the University financial aid and scholarship models and policies, office procedures, and funding programs so that recruitment and retention goals are met, as well as meeting net tuition revenue budget targets.
• Monitoring institutional financial aid, student scholarships, scholarship endowments, and preparing and submitting Department of Education and NCAA reporting.
• Collaborating with other student service departments, most notably Admission, Registrar, and Academic Advising to provide a high level of customer service.
• Coordinating effectively with academic and administrative units across campus to achieve enrollment management goals.
• Effectively administering Jenzabar databases by developing expert knowledge of the systems, assessing the systems support needs of the Financial Aid, and working cooperatively with the staff of Information support Services and other offices on campus to ensure that the integrity of the systems and data are maintained and that the systems are utilized productively in support of financial aid operations.
• Facilitating a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
• Creating and promoting a culture that values and prioritizes high-quality service delivery for the University’s students and their families.
• Providing direction and leadership for the day-to-day operations of the team with particular emphasis on compliance, efficient use of technology, communications, student literacy, and financial aid planning.
• Collaborating with administrators, deans, faculty, IT, advisors, and counselors to facilitate and improve student retention.
• Contributes to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the division; helping others accomplish related job results as and where needed.

Primary Contacts: Students, Parents, Controller, Registrar, Admissions team, CFO Supervision Exercised: Supervises a professional staff of five to seven individuals Supervision Received: Reports to the Chief Financial Officer

Qualifications

Education: Master’s degree required Experience: 7 years of relevant higher education and financial aid experience. A demonstrated ability and commitment towards diversity, equity, and inclusion. Specialized Training: Proficient in use of Microsoft Office programs, financial modeling, use of government websites and systems Skills/Attributes

Customer Service:

• Exhibit a "customer first" orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
• Adapt willingly and quickly to changing priorities, responsibilities, and students' (or other customers) needs and expectations; anticipate and identify students' (or other customers) needs
• Demonstrate an ability to facilitate transition and counsel students towards the realization of full educational potential
• Demonstrated ability to recognize, appreciate and serve culturally diverse populations, special needs, and others
• Available to rotate through multiple time frames of service operations
• Demonstrate an enthusiastic approach to duties and a commitment to liberal arts education

Teamwork:

• Collaborate well with others for a cohesive group
• Communicate, cooperate and collaborate well with others to achieve common office, department, or University goals
• Willingly assists in various responsibilities as appropriate within the department and other areas of the university as appropriate as required during high service demand times

Communication:

• Develop and nurture an effective, productive, and respectful rapport and working relationship with students, faculty and staff co-workers, and various campus and community constituencies maintaining an appropriate level of professionalism
• Demonstrate strong interpersonal and organizational skills, a sense of humor, flexibility, and creativity
• Demonstrate strong written, telephone, and electronic (email and internet) communication skills and strengths in public speaking
• Communicate information clearly and concisely and listen well to others

Attention to Detail:

• Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights, or omissions

Initiative:

• Take immediate and independent action when necessary assuming initiative for creative problem solving
• Demonstrate creativity and high energy
• Accomplish tasks with follow through to completion

Technical:

• Must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office

Work Environment, Physical Demands:

• Multiple service hours; computer data input; multiple concurrent tasks with service interruptions; extensive customer contact; strict confidentiality; detailed work.

To apply, please upload a cover letter, resume, and contact information with three professional references via Paycom.

A review of resumes will begin immediately and continue until the position is filled.

Please click here to review the University's Non-Discrimination Policy.

Mount St. Joseph University is an Equal Opportunity Employer