Administrative Associate III, Curry Health Center

Curry Health Center invites applications for an Administrative Associate III to join their team on campus. This position is a blended position that works in two to three separate departments at Curry Health Center. This position works under the supervision of the supervisor for Health Information (Medical Records). This position will potentially spend 50% of their time in the health information management department and the other 50% would be spent in medical, counseling and dental reception.

Health Information Description:

• Function in Health Information by processing via electronic medical records: all clinic visits and/or treatments and procedures; lab tests; radiology studies according to HIPAA guidelines and regulations. Insure proper coding and billing of patient records and charges with CPT, ICD-10 and HCPCS guidelines. Proficient in medical terminology and chart analysis and documentation requirements. Timely processing of records to and from consultants and outside facilities. Sorting and distributing mail, processing incoming records, payments and other incoming correspondence. Scanning and routing records, prescription requests/authorizations promptly and accurately. Quality improvement related to gathering information, review and reporting. Update (drafting) procedures directly related to medical records tasks (as delegated) to keep processes current. Gathering information and generating correspondence related to financial aid reinstatements or medical/hardship withdrawals.
• Data Entry / Office Machines, charge & credit review; using various office machines including computers, fax machines, scanners; transcription processing including collection and posting of dictated material. Verifying accuracy and completeness of dictation/transcription and other documentation
• EMR documentation, review records for completeness, accuracy and compliance with regulations; Release information to persons and agencies according to regulations; Quality Improvement studies; stats and reports; student claims and billing procedures; provider education
• Responsible for counseling health information. Develop diagnostic and procedural codes for correct billing, verify codes, charges, and keeping contact with counseling staff to ensure accuracy and compliance with regulations
• Customer Service (Internal and External). Personal interaction with other staff members; billing questions; Medical Record processes; confidentiality of student and patient information; Invoice follow-up and payment collection

Medical, Counseling and Dental Reception Description:

• The Medical Receptionist is required to have outstanding customer service skills. The Receptionist holds a key position in the Medical Office in greeting patients, scheduling appointments, processing patient information, managing the reception windows, answering and directing telephone calls, and placing and releasing health holds in BANNER for all incoming students. The Medical Receptionist must have the ability to multitask and to work well in a team setting with a wide variety of people; must have excellent interpersonal communication skills.
• Assist as back up for medical reception processing immunization records for admission criteria; notify patients of missing information, and correcting mistakes

• Support counseling reception in making appointments and answering phones

Required Skills

• Ability to deliver exceptional customer service
• Ability to process health information and knowledge, understanding and application of HIPAA and confidentiality as related to this procedure
• Knowledge of patient privacy and confidentiality in accordance with State, Federal, HIPAA statutes
• Understanding coding including CPT, ICD-10 and HCPCS and how they are related to reimbursement including chart analysis and document requirement
• Knowledge, understanding and proper application of medical terminology
• Knowledge and proper application of computer software and office including MS Office, Word and Outlook.
• Familiarity with recordkeeping and tracking
• Ability to interact with the public, staff/faculty and co-workers effectively. Ability to maintain effective working relationships with a diverse group of individuals
• Ability to learn and apply university policies, procedures and understand campus departments and their roles as they apply to Curry Health Center
• Good problem-solving skills and the ability to exercise sound judgment to answer questions regarding issues related to medical records, billing, coding and Curry Health Center processes
• Demonstrated excellent communication skills including written, listening and verbal communications
• Ability to function in all aspects of Health Information Management and to take the initiative to back up/assist all positions in the medical records office as needed
• Understanding accreditation and the role of health information management as related to the accreditation process

Minimum Required Experience

• High School diploma and three (3) years of relevant administrative experience in a health office setting or an equivalent combination of education and experience.

Preferred Qualifications

• Associates degree in the medical field, prefer degree in Medical Information Technology or Health Information Technology
• Ability to work within the electronic health record (EHR) including knowledge of medical charting via EHR
• Understand privacy and confidentiality of patients per HIPAA (Health Information Privacy)

About Curry Health Center

Curry Health Center is the primary health care provider for the students of the University of Montana.
We fulfill our campus role of promoting student success by:

• Providing direct health care to students.
• Enhancing personal health and development
• Supporting the campus community through education and public health activities
• Providing a variety of learning opportunities for students

Position Details

Position Title: Administrative Associate III

Position Number: 180050

Department: Curry Health Center

Work Schedule: Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year.

Salary: $14.605/hr

Union Affiliation: FOCUS-MFPE

Probationary Period: Six months minimum

Benefits Include : Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References: References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing: Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).


How to Apply

Priority Application Date: Thursday, February 10, 2022 by 11:59 PM (Mountain Time)

Complete applications received by the ‘Priority Application Date’ will be guaranteed consideration. The position will remain open until filled. Candidates are required to submit the following materials online.

A complete application Includes:

1. Letter of Interest – addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as “Dear Search Committee” or “Dear Hiring Manager” is acceptable
2. Detailed Resume – listing education and describing work experience
3. Professional References – names and contact information for three (3) professional references

Job Location Missoula, Montana, United States
Position Type Full-Time/Regular