Office Assistant 1 - Parking and Transportation Services

Office Assistant 1 - Parking and Transportation Services

Job no: 496118

SUNY Budget Title: Office Assistant 1
Salary Level/Grade: SG006
Work type: Full time
Location: Brockport, NY
Department: Parking + Transportation Svcs
Categories: Administrative; Secretarial; Clerical

Located in Western New York, State University of New York College at Brockport is a nationally recognized and accredited public institution with competitive state health insurance and retirement plan options. SUNY Brockport also includes Brockport Downtown and sponsors the Rochester Educational Opportunity Center (REOC), both located in Rochester, NY. We are an inclusive employee-oriented university. Be yourself and start your career here. Help us build a better Brockport! Job Summary: SUNY Brockport is accepting applications for an Office Assistant 1.. This position serves as support staff for Parking and Transportation Services at the Conrad Welcome Center. Provides customer service, data management, accounts receivable, inventory control, ordering, daily reconciliation, and billing. Develops correspondence, tracks data for ancillary programs such as car pool, shuttle and car sharing. Reporting is upward to the Director and downward to student employees.

Essential Functions:

• Greets and serves customers: assists with permit issuance, provides basic campus information, and cash drawer duties.
• Prepares and distributes department publications.
• Serves as the front line staff: cashier, monitors phones; manages three email accounts, submits online forms.
• Resolves problems and settles complaints.
• Collects parking fees and fines.
• Reconciles budget on a daily basis.
• Supports the various ancillary services and programs offered: Eagle Run shuttle, car sharing, and carpooling.
• Pulls reports, analyzes and trouble shoot for customers.
• Prepares customer permit requests, confirms logistics, costs and resources needed, prepares invoices, and collects payment.
• Campus ID - issue new, replace, issue temporary ID's. Issue badges upon request.

Accounts Receivable and Data Management Duties:

• Works with the following systems and applications:
  • Satisfy refund requests (Banner, Flex, QuikPay, e-Biz)
  • Invoice (Flex)
  • Student holds (Flex, Banner)
  • Permit sales, citation payments (Flex, Banner)
  • Registration Retrieval (NYS DMV, Flex, ROVR)
  • CS Gold
• Appeals activities: monitors status changes, prepares notices, and communicates with assigned appeal officers.
• Coordinates and prepares data for outstanding obligations for payroll deduction on a monthly basis.
• Performs daily permit audits.
• Reconciles fees added to student accounts. (Flex, FTP (File Transfer Protocol), Banner.
• Prepares queries and scofflaw notices.
• Assures proper billing protocols are followed, i.e. state and SUNY guidelines.
• Prepares daily cash deposits for the department.
• Reconciles daily web sales.

Other:

• Attends training to complete necessary requirements for PCI controls.
• Provides support for campus events such as commencement, open house, homecoming, orientation and events and activities related to student success.
• Assists with training new FTE and student staff.
• Prepares meeting minutes.

Minimum Qualifications:
Candidates must have permanent appointment in an Office Assistant 1 NY State classified position to transfer or be reachable for appointment on the current NY State Civil Service eligible list for Office Assistant 1 Full-Time, Brockport location.
Preferred Qualifications:

• Experience using Microsoft Office including Word, Excel, Power Point, and Outlook.
• Ability to work as part of a team.
• Possesses strong written and verbal communication skills.
• Ability to work with members of diverse college community in a professional manner.

Work Schedule: Monday - Friday 9:15 am - 5:15 pm. Winter and summer hours 8:15 am - 4:15 pm. Required to work some weekend events. Salary and Benefits: $31,870. Contingent Permanent. May be benefits eligible; more information at Careers@Brockport. This position is not eligible for visa sponsorship. Application Instructions: Respond to the canvass letter. Submit your application, cover letter, resume, and contact information for three professional references (one being a current supervisor) at jobs.hr.brockport.edu by February 9, 2022.

Background Investigation Statement:
All applicants are subject to a pre-employment background check. New York State Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations via email at info@goer.ny.gov. Equal Employment Opportunity/Affirmative Action Employer Diversity Statement: We are part of an academic community committed to fostering integrity, civility, and justice. We affirm that the dignity of our Brockport community is protected when free speech, academic freedom and individual rights are expressed within a climate of civility and mutual respect. Striving to learn from each other, we value human diversity because it enriches our lives and it is fundamental to the College's commitment to teaching, learning, scholarship and service leading to student success. SUNY Brockport is an AA/EEO/ADA employer. The College actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the College.



To apply, visit https://jobs.hr.brockport.edu/cw/en-us/job/496118/office-assistant-1-parking-and-transportation-services jeid-784ea10a366159458704d218cf33226d