Associate Director of Processing Operations

Job Description

Virginia Tech seeks a highly innovative, experienced, and motivated individual for the position of Associate Director of Processing Operations within the office of University Scholarships and Financial Aid. This position: provides leadership, direction, and supervises staff while managing the day-to-day administration of complex financial aid programs; works closely with the Director and Associate Directors of Client Services and Systems Operations to design and implement financial aid strategies, policies, and procedures that further the university’s strategic goals—ensuring compliance with all federal and state laws and regulations, and university policies and procedures; and, investigates, proposes, system and procedural enhancements. The position supervises select Administrative Professional (A/P) Faculty and oversees between 11 and 15 full-time staff.

There will be required hours outside of the standard work schedule at different points in the year. As a condition of hire and continued employment, individual must be in good standing on all federal student loans and must grant permission for office to access NSLDS to verify such standing.

Required Qualifications

Master’s degree or a Bachelor’s degree combined with progressively responsible experience in a highly automated environment in hiring, developing, supervising, and evaluating managerial staff. Demonstrated progressive experience with enterprise student information systems; identifying trends in data; and, executing data-informed decisions. Capable of successfully maintaining a high level of customer service for existing business functions while exploring new functional process efficiencies while navigating within the ever-evolving financial aid delivery landscape

Preferred Qualifications

Master’s degree in Higher Education, Business Administration, or a related field plus significant progressive work experience in Scholarship and Financial Aid positions at four-year public universities with enrollment that exceeds 15,000 students. Demonstrated leadership and administration of federal and state financial aid programs at a college or university; excellent knowledge and understanding of contemporary best practices in financial aid and enrollment management especially as it relates to Banner processes; extensive experience with the financial aid module of the Banner student system; excellent interpersonal and communication skills; the ability to multi-task and meet competing deadlines; and a commitment to student-focused processes and communications. Demonstrated supervisory experience. Demonstrated employment history of working collaboratively with academic and administrative areas as well as understanding of technological infrastructure of financial aid processes. Experience leading and conducting operations and business processes reviews and developing process evaluation. Comprehensive knowledge of federal Title IV financial aid programs and previous financial aid administration experience. Demonstrated ability to understand and interpret complex federal statutes and regulations. Strong command of COD, CPS, NSLDS, and financial aid processing systems. Ability to make independent decisions and exercise sound judgment. Demonstrated ability to use data analytics to support and to review business decisions.

Appointment Type

Regular

Salary Information

Salary commensurate with experience within a salary range of $85,000 - $94,000

Review Date

Review of applications will begin on February 14, 2022

Additional Information

The successful candidate will be required to have a criminal conviction check. This position is not eligible for visa sponsorship.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Lisha Farrier at lfarrier@vt.edu during regular business hours at least 10 business days prior to the event.

Advertised: January 21, 2022
Applications close: