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Manager, Desktop Technology Support Program

Employer
Old Dominion University
Location
Virginia, United States
Salary
Salary Commensurate with experience
Posted Date
Jan 24, 2022

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Position Type
Administrative, Business & Administrative Affairs, Technology Administration/Other
Employment Level
Non-Tenured Track
Employment Type
Full Time
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Job Summary:

The Information Technology Serv-Acad department at Old Dominion University is seeking candidates for the (full-time, 12 month) Manager, Desktop Technology Support Program. This position will provide technical knowledge in support of the University’s computing environment through research, implementation and configuration of desktop, laptops and portable client devices, user applications in a client/server environment, and management of large-scale systems in a client/server environment. Supervise technical support staff assigned to administrative and academic desktop support by providing technical direction, personnel support and project prioritization.

Required Education:

Considerable knowledge of Microsoft computer hardware and software troubleshooting and resolution.

Required Qualifications:

Considerable knowledge of Apple computer hardware and software troubleshooting and resolution. Considerable knowledge of Active Directory, group policy management, image management, system patching and associated hardware and software with appropriate system practices. Working knowledge of application support in a Microsoft environment. Working knowledge of networking in a Microsoft environment. Working knowledge of a client/server environment. Demonstrated ability to interact with computer vendors and University community.

Considerable knowledge of customer service techniques to include understanding customer needs and effectively communicating options for problem resolution. Demonstrated ability to effectively manage time. Effective written and verbal communications skills. Demonstrated ability to provide technical and project leadership. In most cases these knowledge, skills and abilities can be acquired through the completion of a bachelor’s degree in a related field or equivalent experience.

Preferred Qualifications:

A+ Hardware Certification. Experience with system scripting, power shell and/or basic computer programming in languages such Java or C++. Advanced degree in Computer Science, Engineering, Information Technology or related field, or training and experience equivalent to an advanced degree.

Conditions of Employment:

40-hour work week Monday-Friday; Some evenings and weekends; on call.

This position is considered essential personnel and may be subject to working during university closings.

Review Date:

This position closes on January 28, 2022

Equity Statement: It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Minorities, women, veterans and individuals with disabilities are encouraged to apply

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