Visitor Center Director

Extended Job Title

Visitor Center Director

Org Level 1

Texas Tech Univ Health Sciences Ctr

Org Level 7

101101 - Development Lbk

Position Description

Directs, plans, coordinates and supervises the operation and activities of a specialized unit or small department; develops and implements policies and procedures, administers the budget, organizes tasks and sets priorities. Serves as liaison with university personnel and community at large. Works under general supervision with broad latitude for initiative and independent judgment.

Requisition ID

27107BR

Travel Required

Up to 25%

Pay Grade Maximum

Salary commensurate with related education, experience and/or skills.

Major/Essential Functions

- Works with the External Relations Vice President, Sr. Director of Events and other team members to set priorities and objectives related to the visitor experience and the Vitals Spirit Shop operations.
- Develops and executes innovative visitor servicing strategy for both in person visitors and online visitors
- Develops and executes action plans that outlines a specific set of achievable goals that will enhance the visitor experience.
- Manages and improves wayfinding solutions to make visitors more comfortable and confident navigating TTUHSC.
- Works with stakeholders on an as-needed basis to plan and execute visitor programs and projects.
- Manages day to day operations of the visitor center and the Vitals Spirit Shop operations.
- Prepares the annual budget for the visitor center and the Vitals Spirit Shop operations.
- Measures success of the visitor center by tracking and routinely reporting the number of visitors, brochures distributed or downloaded, social media followers, website visitors, retail sales, and other metrics as requested.
- Recruits, trains, supervises and develops staff and volunteers.
- Runs pop up visitor servicing activities and retail operations at TTUHSC’s regional campuses and other locations as needed.
- Develops and offers brochures, fact sheets, maps, posters and other information to tell the many stories and history of TTUHSC.
- Manages the visitor services website in such a way that excites and attracts visitors to TTUHSC.
- Engages with the local tourism industry to drive traffic to the TTUHSC visitor center and the visitor services website.
- Manages and responds to online reviews and location-based listings for the visitor center.
- Uses social media to share the story of TTUHSC.
- Works with programs, schools and other departments to enhance the visitor experience at TTUHSC.
- Participates in and provides routine updates to the External Affairs Council.
- Communicates with Texas Tech Physicians’ Patient Services personnel as needed to ensure visiting patients locate the appropriate clinic for appointments.
- Ensures service expectations for inbound inquiries (calls, emails, etc.) are met.
- Organizes and conducts walking tours of TTUHSC to include Red Bag Tours, dignitaries, etc.
- Coordinates VIP tours with Government Relations, Office of the President and other executive offices as needed.
- Works in a manner that reflects the Values of TTUHSC.

Grant Funded?

No

Pay Grade Minimum

Salary commensurate with related education, experience and/or skills.

Pay Basis

Monthly

Work Location

Lubbock

Preferred Qualifications

Successful candidate will have prior experience in customer or visitor services or other managerial positions. Outstanding organization and leadership abilities. Excellent communication (oral and written) and public speaking skills.

Campus

HSC - Lubbock

Department

Development Lbk

Required Attachments

Cover Letter, Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group

First line Managers

Occasional Duties

Other duties as assigned.

Shift

Day

EEO Statement

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

Bachelor's degree in related area required plus five years progressively responsible management experience. Additional education may substitute for experience on a year for year basis.

Does this position work in a research laboratory?

No

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx .