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Instructional Media Specialist (Classroom Support)

Employer
Wesleyan University
Location
Connecticut, United States
Salary
Salary Not Specified
Posted Date
Jan 21, 2022

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Position Type
Administrative, Academic Affairs, Instructional Technology & Design (Campus), Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Full Time
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Wesleyan University, founded in 1831, is a diverse, energetic liberal arts community where critical thinking and practical idealism go hand in hand.

Position Details
Instructional Media Services provides comprehensive support services to the faculty, staff, and students utilizing classroom technology, and supports events and conferences. This includes physical A/V support in classrooms, computer labs, and meeting rooms across campus, and virtual support of hybrid and remote instruction as needed.

Reporting to the Director of Academic Technology as part of Instructional Media Services ( IMS ), and working in close collaboration with other IT units, the Instructional Media Specialist supports computing and AV technology across the Wesleyan campus.

The Specialist will provide audio, video, computer, and other control hardware and software support; ensuring that university and department equipment remains functional for the Wesleyan community both virtually and in person.

Classroom technology at Wesleyan includes both Macs and PCs, AMX audio visual control systems, classroom capture (Echo360), and video conferencing (Zoom). Standard classroom technology also includes high-def cameras and table and ceiling microphones, running on an AVOIP backbone.

This position will help implement the reimagined approach to classroom technology as Wesleyan is has two major building projects underway. In these buildings all classroom and conference spaces will be designed to be flexible and multi-purpose, reflecting the need for adaptability and to accommodate a range of physical and virtual presences.

Responsibilities include:
  • Assisting users with classroom capture and conference room equipment, including operating, set-up, and monitoring of cameras and microphones.
  • Assisting with presentation software and projection equipment. Setup and test video conferences via Zoom or other services.
  • Troubleshooting, upgrading, and maintaining equipment; and documenting of and training on equipment for end-users and other support staff.
  • Working with other Academic Technology staff in planning, designing, installing, maintaining, and upgrading classrooms and meeting spaces.
  • Monitoring and analyzing trends in campus AV usage to advocate for data-based budget and equipment decisions, including using ServiceNow and room management system software. Training and supervising student staff for Classroom Support.
  • Providing assistance to staff assigned to Special Events support, and actively participating in AV support of annual events such as Family Weekend, Homecoming, and Reunion and Commencement.
  • Other responsibilities assigned as needed.


Minimum Qualifications
Bachelor’s degree and at least one year experience in AV systems support or a related field or an equivalent combination of education, training and experience. Demonstrated proficiency with video production, including camera operation as well as all types of microphones and their proper utilization, mixers, acoustics, and with video conference software. Understanding and willingness to become proficient in supporting IT networking, including AVOIP infrastructure. Proficiency with Windows and Macintosh Operating Systems. Experience designing and supporting complex AV systems. Effective communication skills. Ability to communicate technical issues to non-specialists. Excellent people skills and first-rate customer service practices and accountability. Ability to manage multiple priorities and deadlines.
Ability to work a flexible schedule including evening and weekend hours as required.

Preferred Qualifications
Bachelor’s degree and five years’ experience in information technology support. Experience supervising student staff. Demonstrated proficiency supporting IT networking, including AVOIP infrastructure.
Experience in training users to use technology including the creation of video based training materials.
Special Instructions to Applicants
Application close date is February 25, 2022
Additional Information
Any and all offers to external applicants are contingent on the candidate’s completion of a pre-employment background check screening and pre-employment physical to the satisfaction of Wesleyan University.

Wesleyan requires all employees to be vaccinated against Covid 19 unless they meet the criteria for a medical or religious exemption. New employees must be vaccinated prior to their start date. If an employee needs an exemption for medical or religious reasons, they must submit a request to Wesleyan and be approved before their start date

Wesleyan University, located in Middletown, Connecticut, does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, political belief, veteran status, sexual orientation, genetic information or non-position-related criminal record. We welcome applications from women and historically underrepresented minority groups. Inquiries regarding Title IX, Section 504, or any other non-discrimination policies should be directed to: Alison Williams, Vice President for Equity & Inclusion/ Title IX Officer, 860-685-3927, awilliams@wesleyan.edu.

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