Systems Engineer IV, IT- Enterprise Systems & Cloud Services

University of Delaware

Equal Employment Opportunity Statement

The University of Delaware is an Equal Opportunity Employer which encourages applications from Minority Group Members, Women, Individuals with Disabilities and Veterans. The University's Notice of Non-Discrimination can be found at http://www.udel.edu/aboutus/legalnotices.html


Job No: 498404
Work Type: Staff
Location: Newark
Categories: Information Technology, Full Time


PAY GRADE: 30S

CONTEXT OF THE JOB:

The Enterprise Systems and Cloud Services (ESCS) Windows Systems Engineering group is responsible for the operation, maintenance, support, and growth of centralized Microsoft services. The University's centralized Microsoft Services include a centralized Active Directory with 75,000 users, line of business application servers, and Office 365. The volume of these systems, the reliance on these core functions, and the integration needs with other units adds to the complexity of the work of this group. Staff in the ESCS Windows Systems unit provide services that support the entire University. Other groups in the IT unit rely heavily upon ESCS for services and technical support. The technology work of this group is essential to the achievement of the IT organizations and University's strategic plans and goals.

The Systems Engineer IV - Windows Systems Engineering has primary responsibility for implementing and maintaining the central IT Windows services (Active Directory, o365, centralized Windows Server support). The Systems Programmer IV collaborates with staff in Security Operations and Governance, Risk & Compliance and with IT colleagues who have security responsibilities regarding the security of the central IT Windows services, in addition to the Network Infrastructure Services team and vendors to maintain and implement on-premise hardware and cloud components. The Systems Engineer IV is considered essential personnel and provides off-hour, on-call coverage to support all the central systems in rotation with other Systems Programmers. The Systems Engineer IV acts as system administrator for the central IT Windows services (Active Directory, o365, centralized Windows Server support). Criticality, complexity and volume of systems increases as programmer level increases.

The Systems Engineer IV - Windows Systems Engineering reports to the manager of Windows Systems Engineering.



MAJOR RESPONSIBILITIES:

• Acts as a team member of the Windows Systems Engineering group. All responsibilities are shared among the team members.
• Acts as a global administrator, in collaboration with the rest of the ESCS team, for the central IT Windows services (Active Directory, o365, centralized Windows Server support). Implements security policy and procedures.
• Guides system maintenance, equipment configuration, software installation, and patching activities. Monitors system status.
• Develops documentation on system configurations, procedures, recovery processes, and changes.
• Directs the maintenance of infrastructure components including physical hardware, in collaboration with the Unix Systems group and Network Infrastructure Services team. As well as, on premise cloud components, and external cloud services, in collaboration with the vendor(s).
• Writes software programs for customizations to automate operations, modify systems, and maintain interfaces with other systems.
• Guides the troubleshooting of problems with the central IT Windows Services' systems. Problems can be critical and properly diagnosing and resolving may require collaboration and teamwork to reach the best and most expedient solution.
• Leads work designing specifications and implementing new systems services. Develops modifications and enhancements to existing hardware and software, new implementations, and to installation standards to increase system utilization and improve monitoring. Creates programs and procedures to make internal and external business processes more efficient.
• Regularly checks for new security best practices and known vulnerabilities in IT Windows services software.
• Participates in the coordination, planning and testing of disaster recovery efforts for central IT Windows services.
• Maintains technical skill in areas of specialization and basic knowledge of emerging state-of-the art computer technologies, architectures and products. Read appropriate security bulletins available from vendors, user groups, and security institutes on a regular basis. Participates in the research and evaluation of future technologies and solutions.
• Establishes and maintains appropriate working relationships with colleagues and clients and follows University and department policies and procedures. Works within the department's overall strategic plan following project priorities and scope. Meets deadlines and achieves goals.
• Provides on-call support for critical systems on a rotating basis with the rest of the team.
• Performs other duties as assigned.

QUALIFICATIONS:

• Bachelor's degree with five years' experience, or equivalent combination of education, certification, and experience.
• Experience programming for system or automation tasks in PowerShell and Python.
• Knowledge of Windows servers
• Experience administering Active Directory
• Experience administering Office 365 components.
• Basic understanding of security as it applies to Microsoft technologies.
• Experience working in larger and/or complex environments is preferred, or good planning and organization skills.
• Experience with cloud infrastructure. Azure is preferred.
• Ability to plan, design, develop, implement, test, and modify complex systems, subsystems, applications, hardware configurations, and customizations, and external application interfaces to meet specified needs.
• Ability to troubleshoot and correct systems problems.
• Analytical, evaluative, and objective critical thinking skills.
• Effective communication skills (verbal and written).
• Ability to work independently as well as part of a team.
• Working knowledge of business systems principals.
• Ability to communicate technical information to non-technical users.
• Knowledge of current technological developments/trends in area of expertise.
• Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures and backgrounds.
• Committed to fostering a workplace culture of belonging, where diversity is celebrated and equity is a core value.

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

Applications close:

PI161898952