University of Delaware
Equal Employment Opportunity Statement
The University of Delaware is an Equal Opportunity Employer which
encourages applications from Minority Group Members, Women,
Individuals with Disabilities and Veterans. The University's Notice
of Non-Discrimination can be found at http://www.udel.edu/aboutus/legalnotices.html
Information Technology, Full Time
PAY GRADE: 30S
CONTEXT OF THE JOB:
The Enterprise Systems and Cloud Services (ESCS) Windows Systems
Engineering group is responsible for the operation, maintenance,
support, and growth of centralized Microsoft services. The
University's centralized Microsoft Services include a centralized
Active Directory with 75,000 users, line of business application
servers, and Office 365. The volume of these systems, the reliance
on these core functions, and the integration needs with other units
adds to the complexity of the work of this group. Staff in the ESCS
Windows Systems unit provide services that support the entire
University. Other groups in the IT unit rely heavily upon ESCS for
services and technical support. The technology work of this group
is essential to the achievement of the IT organizations and
University's strategic plans and goals.
The Systems Engineer IV - Windows Systems Engineering has primary
responsibility for implementing and maintaining the central IT
Windows services (Active Directory, o365, centralized Windows
Server support). The Systems Programmer IV collaborates with staff
in Security Operations and Governance, Risk & Compliance and
with IT colleagues who have security responsibilities regarding the
security of the central IT Windows services, in addition to the
Network Infrastructure Services team and vendors to maintain and
implement on-premise hardware and cloud components. The Systems
Engineer IV is considered essential personnel and provides
off-hour, on-call coverage to support all the central systems in
rotation with other Systems Programmers. The Systems Engineer IV
acts as system administrator for the central IT Windows services
(Active Directory, o365, centralized Windows Server support).
Criticality, complexity and volume of systems increases as
programmer level increases.
The Systems Engineer IV - Windows Systems Engineering reports to
the manager of Windows Systems Engineering.
- Acts as a team member of the Windows Systems Engineering group.
All responsibilities are shared among the team members.
- Acts as a global administrator, in collaboration with the rest
of the ESCS team, for the central IT Windows services (Active
Directory, o365, centralized Windows Server support). Implements
security policy and procedures.
- Guides system maintenance, equipment configuration, software
installation, and patching activities. Monitors system status.
- Develops documentation on system configurations, procedures,
recovery processes, and changes.
- Directs the maintenance of infrastructure components including
physical hardware, in collaboration with the Unix Systems group and
Network Infrastructure Services team. As well as, on premise cloud
components, and external cloud services, in collaboration with the
- Writes software programs for customizations to automate
operations, modify systems, and maintain interfaces with other
- Guides the troubleshooting of problems with the central IT
Windows Services' systems. Problems can be critical and properly
diagnosing and resolving may require collaboration and teamwork to
reach the best and most expedient solution.
- Leads work designing specifications and implementing new
systems services. Develops modifications and enhancements to
existing hardware and software, new implementations, and to
installation standards to increase system utilization and improve
monitoring. Creates programs and procedures to make internal and
external business processes more efficient.
- Regularly checks for new security best practices and known
vulnerabilities in IT Windows services software.
- Participates in the coordination, planning and testing of
disaster recovery efforts for central IT Windows services.
- Maintains technical skill in areas of specialization and basic
knowledge of emerging state-of-the art computer technologies,
architectures and products. Read appropriate security bulletins
available from vendors, user groups, and security institutes on a
regular basis. Participates in the research and evaluation of
future technologies and solutions.
- Establishes and maintains appropriate working relationships
with colleagues and clients and follows University and department
policies and procedures. Works within the department's overall
strategic plan following project priorities and scope. Meets
deadlines and achieves goals.
- Provides on-call support for critical systems on a rotating
basis with the rest of the team.
- Performs other duties as assigned.
Notice of Non-Discrimination, Equal Opportunity and Affirmative
- Bachelor's degree with five years' experience, or equivalent
combination of education, certification, and experience.
- Experience programming for system or automation tasks in
PowerShell and Python.
- Knowledge of Windows servers
- Experience administering Active Directory
- Experience administering Office 365 components.
- Basic understanding of security as it applies to Microsoft
- Experience working in larger and/or complex environments is
preferred, or good planning and organization skills.
- Experience with cloud infrastructure. Azure is preferred.
- Ability to plan, design, develop, implement, test, and modify
complex systems, subsystems, applications, hardware configurations,
and customizations, and external application interfaces to meet
- Ability to troubleshoot and correct systems problems.
- Analytical, evaluative, and objective critical thinking
- Effective communication skills (verbal and written).
- Ability to work independently as well as part of a team.
- Working knowledge of business systems principals.
- Ability to communicate technical information to non-technical
- Knowledge of current technological developments/trends in area
- Demonstrates an understanding and consideration of the
differing needs and concerns of individuals with varying
identities, cultures and backgrounds.
- Committed to fostering a workplace culture of belonging, where
diversity is celebrated and equity is a core value.
The University of Delaware does not discriminate against any person
on the basis of race, color, national origin, sex, gender identity
or expression, sexual orientation, genetic information, marital
status, disability, religion, age, veteran status or any other
characteristic protected by applicable law in its employment,
educational programs and activities, admissions policies, and
scholarship and loan programs as required by Title IX of the
Educational Amendments of 1972, the Americans with Disabilities Act
of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII
of the Civil Rights Act of 1964, and other applicable statutes and
University policies. The University of Delaware also prohibits
unlawful harassment including sexual harassment and sexual