The Operations Coordinator, Online Programs coordinates day-to-day
operations for the IR Online program in the School of International
Service. The Operations Coordinator will oversee crucial data
functions, including managing enrollments and credits, ensuring
correct section coding, and managing systems integration between
databases and different student learning platforms. The incumbent
will support all phases of the academic scheduling process.
Additionally, the Operations Coordinator provides programmatic
support to staff and faculty administrators and assists with
projects to enhance the student experience in online programs. This
position collaborates extensively with employees of SIS’
third-party online provider. This position reports directly to the
Assistant Director of Operations and Academic Services, Online
Programs, and serves as a liaison to other administrative units
including the offices of SIS course scheduling and academic
affairs, academic advising, the University Registrar, AU Central,
and Student Accounts.
Position Type/Expected Hours of Work
- Course Planning, Section Coding, and Academic Schedule
Development: Coordinates with the Online Programs team, faculty
program directors, and academic affairs offices to manage the
operational components of the online program academic calendar and
course planning. Ensures proper section coding and restrictions,
enrollment caps, term dates, and mechanisms for student
cross-enrollment in various university systems. Initiates
appropriate tuition and fee forms and catalog updates. Supports all
phases of academic schedule development process.
- Data Management and Records Maintenance: Manages daily
system integration between University and third-party vendor
systems (including Datatel Colleague, SalesForce, and ARES).
Maintains student records and tracks relevant enrollment data.
Tracks student status updates, including leaves of absence,
probation, incompletes, transfer credit, deferrals, and program
transfers. Conducts audits to ensure accuracy of student statuses
in multiple systems. Coordinates with the operations team of
third-party vendor on relevant issues.
- Academic Advising Support: Supports academic services
functions including procedure document updates, registration
bulletins, website updates, proficiency exam administration, and
maintaining relevant academic and curricular documents. Serve as
the liaison for other external offices for actions related to
student cross-enrollment in online courses.
- Programmatic Support: Provides support in academic
program management and program-specific events, including supplies
ordering, team meeting notes, list-serv maintenance, and general
- Additional Projects as Assigned: Conduct additional
projects as assigned.
Required Education and Experience
- Full time
- Coordinator/Analyst B
Preferred Education and Experience
- Bachelor's degree or equivalent in education, training and/or
- 1-3 years of relevant experience
- Analytic and quantitative skills required, including
demonstrate proficiency in Microsoft Excel, database software, and
- Must have strong interpersonal, collaborative, and
- Detail-oriented, flexible, and demonstrates excellent
judgement, discretion, and ability to excel in a multicultural
Additional Eligibility Qualifications
- 1-3 years of relevant experience in higher education is
- Hiring offers for this position are contingent on successful
completion of a background check.
- To ensure the health and safety of our community AU requires
COVID-19 vaccinations for faculty and staff. Click here to learn
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Current American University Employees:
- Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
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