Office Manager, School of Hospitality

Posting Number A01913 Position Title Office Manager, School of Hospitality Position Number E01254 Salary for Announcement
The salary range is $ 45,300- $68,000.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

MSU Denver offers a full benefits package. Pay Grade
Pay Grade : 15 Employee Category Professional staff Department School of Hospitality EClass Code Full Time Professional Staff Position Summary
Are you looking to use your administrative and analytical experience to make a difference in higher education? Do you love being a go-to person in a collaborative team environment? Are you an enthusiastic self-starter who can take initiative? If you can multi-task and thrive in a fast-paced environment, this may be the opportunity for you.

This position of Office Manager will support the academic programs in the School of Hospitality ( SOH ). The Office Manager is responsible for leading the efficiency of day-to-day operations of the office and supporting the work of management, other staff, and faculty

A successful candidate will have a strong ability to be thorough, thoughtful, and detail-oriented, manage a dynamic workload with urgency and diligence, can work independently, build relationships, and lead a team of student employees to support the needs of the office. The Office Manager is an energetic professional who doesn’t mind wearing multiple hats and is experienced in handling a wide range of administrative and executive support related tasks. They are well- organized, flexible, and enjoy the administrative challenges of supporting a diverse office.
The position also supervises student workers and fields requests pertaining to office functions.

The SOH is particularly interested in applicants who have experience working with students from diverse backgrounds and has a demonstrated commitment to improving access to higher education for under-represented groups. Specifically demonstrated commitment to mentoring and supporting students from a wide range of experiences and backgrounds including, but not limited to: traditional, first generation, BIPOC, LGBTQ+, Latinx, adult, military, second career, second chance, concurrent high school/ college students, and students with mental health, learning and/or physical differences. Duties/Responsibilities
90% This position provides assistance by prioritizing appointments, responding to phone calls and other communications for the SOH, greeting and directing visitors, scheduling appointments for administration and faculty, completing and routing forms for signature, and resolving a variety of issues relating to the functioning of the SOH . This position is also one of the first points of contact for students seeking information about SOH programs. As such, this position answers phones and emails, provides physical and procedural directions, consults other offices within the University, and directs students to the appropriate office. This position will be responsible for entering schedules, updating data, and conducting analysis on a variety of topics.

In addition, the Office Manager perform a wide range of duties including some or all of the following:

Office administration
• Use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents
• Sort incoming mail, faxes, and courier deliveries for distribution
• Prepare and send outgoing faxes, mail, and courier parcels
• Forward incoming general e-mails to the appropriate faculty or staff member
• Forward voice mail from the general mailbox to the appropriate faculty or staff member
• Purchase, receive, and store the office supplies ensuring that basic supplies are always available
• Interpret existing policies and develop procedures for office purchasing processes, including the development of forms and protocols as necessary.
• Provides administration support for department search committees and smooth onboarding of new employees; including coordinate systems, technology, telephone, software, and equipment needs
• Update and ensure the accuracy of the organization’s databases
• Back-up electronic files using proper procedures
• Provide secretarial and administrative support to management and other staff
• Make travel, meeting, room schedules, and other arrangements for staff/faculty
• Coordinate the maintenance of office equipment
• Ensure accurate coding and expense report entry of materials/services purchased using the Departmental Card

Provide Administrative Support
• With supervisor, prepare meeting agendas and supporting material for distribution
• Ensure the timely distribution of materials to departments/students/visitors
• Support the meetings and arrange travel
• Draft minutes meetings for review by the supervisor
• Create action list for management staff from board meetings
• Drafting and adjusting course schedules
• Adding/adjusting room schedules
• Managing office hours for Faculty/Chair/Dean
• Aggregating text book orders
• Assisting with PeopleAdmin (Human Resources software)
• Support in hiring/onboarding of new faculty, staff and student employees

5% – This position will also supervise student workers, organize their tasks, and coordinate front desk coverage based on need, student schedules, and funds.

5% – Other duties as assigned Required Qualifications
• High School diploma or equivalent ( GED );
• Previous experience in direct customer service, preparing reports, and/or administrative support;
• Ability to effectively communicate professionally;
• Experience using and analyzing data within spreadsheets and databases.

Important Note: Successful applicants will ensure their resumes and cover letters clearly demonstrate that their work experience describes how they meet all required qualifications. Applications that do not demonstrate meeting the required qualifications will not be considered. IND208 Preferred Qualifications
Preference will be given to candidates with experience in the following areas:
• Bachelor’s Degree;
• Experience working within higher education;
• Experience working with the following systems: Banner, BI Launchpad ( EDW ), Microsoft Teams, PeopleAdmin, DegreeWorks, SSC Navigate, Chrome River, and/or Excel (specifically Pivot Tables), etc.;
• Experience working as administrative support for a dynamic and active unit;
• Be an independent, proactive partner who takes the initiative and execute projects with minimal supervision.
• Proven experience applying critical thinking to tasks and anticipating changing prioritizes
• Experience working with diverse and urban populations, including but not limited to communities of color, under-represented groups, LGBTQIA+, first-generation, undocumented, veterans, etc.
Experience working independently on multiple projects simultaneously while still meeting deadlines.
• Experience with dealing with conflict/resolution situation and solving problems creatively.
• Experience with communicating difficult/sensitive information.
• Experience taking meeting minutes or notes.
• Knowledge of institutional, state and federal policies and procedures.
• Experience planning and organizing large (30+ people) events and/or meetings.
• Experience maintaining discretion and confidentiality in and outside the workplace. Work Hours
Typically, Monday – Friday, 8 am – 5 pm.
Limited alternative work schedule may be considered, depending upon needs of the office and the academic calendar.

Posting date 01/19/2022 Closing date Closing Instructions Open Until Filled To ensure full consideration, applications must be received by 11:59pm (MT) 02/02/2022 Special Instructions to Applicants
IMPORTANT : In order to be considered as an applicant you must apply via the online application system, www.msudenverjobs.com .

References refers to a list of three professional references and their contact information.

Official transcripts will be required of the candidate selected for hire.

The health and safety of students, faculty, staff and our prospective teammates are our highest priority and as an institution, we are required to have proof of vaccination on file for all employees.

MSU Denver is requiring all employees to provide proof of being fully vaccinated for Covid-19, or to submit an exemption and be subject to following the Covid-19 safety protocols. As an employee of MSU Denver, an exemption or lack of proof of vaccination will require you to submit to weekly Covid-19 testing starting the week of August 23, 2021.
Additionally, all institutions on campus are requiring that masks be worn indoors regardless of your vaccinations status. Talent Team Representative Araceli Cortez Talent Team Representative E-mail acortez7@msudenver.edu Benefits
MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

Diversity Statement
Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.