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Lead Enter Desktop Eng/Support

Employer
Johnson County Community College
Location
Kansas, United States
Salary
Salary Not specified
Date posted
Jan 21, 2022

Job Details



Johnson County Community College

Posting Job Title
Lead Enter Desktop Eng/Support
Department
Operations

Position Type
Full-time Hourly
Number of openings
1

Job Summary
The Enterprise Desktop Engineer & Support Team Lead is responsible for resolving technical service issues by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Position meets customer satisfaction by providing technical advice, guidance and informal training to customers using hardware and software programs in the academic instructional spaces. Position also performs other duties as assigned by the Associate Director and/or in coordination with the ATS team

Required Qualifications
  • Associate's Degree preferably in a Computer or Management related area or equivalent combination of completed college-level classes and/or computer certificate training classes plus related work experience.
  • Three (3) years of prior client technologies support experience within the last five (5) years.
  • Advanced understanding of operating systems and infrastructure that supports it including SCCM and Active Directory policies, groups, and users.
  • Enterprise-level support experience with mobile devices, printers, and other end user hardware.
  • Ability to work directly with end users, technical staff and vendors when troubleshooting support issues.
  • Well-developed written and oral communication skills.
  • Experience in formal Team Project setting.
    Preferred Qualifications
  • Bachelor's degree, preferably in a Computer or Management related area.
  • 1-2 years supervisory experience.
    Required application documents
    Resume

    Hours per Week
    40
    Work Hours/Days
    8:00am - 5:00pm

    Salary Grade Level
    LVL8

    Salary
    $23.95-28.74 per hour

    Location
    Overland Park Main Campus

    Disclosures
    Every employee of the college is expected to treat all members of the college community with dignity and respect demonstrating professional, courteous and respectful behavior and engage in constructive conflict resolution, when needed.

    In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

    Johnson County Community College (JCCC) is an Equal Employment Opportunity Employer. JCCC provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

    If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email Hr@jccc.edu.

    For a summary of all disclosures (Background check, Clery Act, ADA, EOE, etc.) refer to the links on our Career page.


    To apply, please visit: https://careers.jccc.edu/en-us/job/494552/lead-enter-desktop-engsupport


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Company

Johnson County Community College

Johnson County Community College is a public community college located in Overland Park, Kansas, a suburb of Kansas City, Missouri.

JCCC has a national reputation for educational excellence. We focus on student success. Small class sizes; experienced, caring faculty; affordable tuition rates and on-campus student resources ensure you receive the education and training you need to launch your career. Our thriving campus is full of culture and activities.

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