Assistant Director, Humanities and the Arts Student Success Center

Job Summary

The Student Success Center in the College of Humanities and the Arts is a student support, advising, academic assistance, retention, and service-oriented unit in the Division of Academic Affairs. Assisting students from admission through graduation, our mission is to be the single point of entry to provide resources and non-major related advising for new and continuing students to develop the skills and knowledge necessary to achieve academic success and graduate in a timely manner. Reporting to the Associate Dean in the College of Humanities and the Arts, the incumbent assists the Director of the Student Success Center (SSC) in directing activities and supervising the employees of the SSC, in addition to serving in the role as advisor. Working independently, under limited supervision, the Assistant Director assists the Director in leading, developing, coordinating, implementing, and assessing unit activities and advising services and programs to ensure academic success for all students in the College. The Assistant Director also provides direct supervision of SSP II advisors.

Key Responsibilities

• Provides, oversees, and assures, retention and advising (success) services consistent with CSU, SJSU, UE, and Academic Advising and Retention Services policies and procedures to ensure student success. Advising services include general education, academic and educational planning, undeclared student advising, remedial, and probation/disqualification, and student development seminars and workshops. Advises students on general university policy referring students to other campus resources, when applicable
• Resolves student issues or recommends appropriate courses of action related to difficult academic situations. Assists students in the resolution of curricular, or general University related problems. Working with the Center staff, assists students in improving educational strategies (e.g., study skills, time management, creating educational environments conductive for success). This includes the actual direct advising of a portion of upper division students seeking services in the Student Success Center
• Working with the Center staff, develops written and online materials to assist Humanities and the Arts students in navigating the University and their road to graduation. Develops, implements, utilizes and maintains advising tracking systems for Humanities and the Arts yielding periodic reports from these systems
• Communicates regularly with H&A department advisors via in-person and online (Spartan Connect, email) consultation about student progress to ensure seamless and consistent advising experiences for students
• Collaborates with the SSC Director to develop and implement data collection and tracking strategies to evaluate effectiveness and quality of programs and to implement program changes based on analysis of data
• Coordinates and oversees H&A SSC participation in Sparta Camp (Freshman Orientation and registration), Spartan Experience for Transfer Students (Transfer Orientation) and Advisement, Newly Admitted Spartan Day and other College recruitment events and initiatives relevant to servicing targeted populations for the College
• Ensures compliance in handling FERPA-protected information as outlined by Federal, CSU, and SJSU policies.

Knowledge, Skills & Abilities

• Ability to determine proper techniques and actions to utilize while engaged with individuals behaving in argumentative or sensitive manner.
• Knowledge of CSU academic policies and procedures as expressed in Title V and CSU Chancellor’s Office Executive Orders as well as those of the SJSU, and ability to apply that knowledge to individual situations
• Ability to train others on new skills and procedures and provide lead work direction
• Ability to work comfortably in a highly rules-regulated environment
• Must possess excellent customer service and public relations skills and must be comfortable working and leading a team both in-person and virtually
• Ability to work irregular schedules, including evenings, weekends and until the job is completed

Required Qualifications

• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related
• Four years of progressively responsible professional student services work experience; A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience; A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling

Preferred Qualifications

• Master’s in Educational Counseling, Clinical Psychology, Social Work or directly related discipline
• Minimum of five years of experience working directly in student success centers; Demonstrated advising experience in the humanities and/or the arts; Demonstrated working knowledge of academic/general education requirements, admissions and registration processes, and resources available to students; Experience supervising students and professional staff; Demonstrated ability to establish and maintain cooperative working relationships within a diverse multicultural environment

Compensation

Classification: Student Services Professional IV
Anticipated Hiring Range: $5,922/month - $6,312/month
Salary Range: $5,351/month - $7,633/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: January 19, 2022 through February 13, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu .



Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).



Advertised: January 19, 2022 (9:00 AM) Pacific Standard Time
Applications close: