Technical Representative, Academic Services

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JOB TITLE SUMMARY

Job Title: Technical Representative, Academic Services

Division: Academic Services

Evaluation Group: Staff

FLSA Status: Non-Exempt

Starting Salary: $ 20.67 + per hour

Reports To: Registrar

Positions Supervised: N/A

Job Summary

The technical representative, academic services is responsible for general operational duties within the Academic Services office. Additionally, this position assists the registrar on special projects including Honors Convocation and commencement ceremonies.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Maintains familiarity with Family Educational Rights and Privacy Act (FERPA) regulations and privacy laws governing higher education
• Performs daily operational functions of the Academic Services department; assists with processing departmental forms
• Assists with organizing Honors Convocation and commencement ceremonies
• Prioritizes timely completion of special projects
• Directs students to the correct office or faculty member for approvals
• Utilizes University catalogs to answer questions and explain policies

Service Excellence

• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
• Models, supports, and holds others accountable to the University’s values – integrity, dedication, excellence, creativity, and teamwork

• Works on the day of the events for Honors Convocation and commencement ceremonies

• Interacts with students, faculty, staff, coaches, and alumni in a professional manner
• Provides excellent customer service via email and phone, answering questions regarding Academic Services procedures

Communication, Teamwork, and Collaboration

• Answers questions via telephone or email, or by assisting walk-ins
• Collaborate with College Administrators, staff, and vendors planning for the Honors Convocation and Commencement Ceremonies
• Communicate with students and guests the details for Honors Convocation and Commencement
• Resolves student academic issues within an efficient timeframe

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.

• Bachelor’s degree
• Familiarity with FERPA regulations and privacy laws governing higher education
• Minimum of 2 years’ experience within the field of higher education preferred
• Completion of vaccination status survey and proof of COVID-19 vaccination or a negative COVID-19 test within 72 hours of hire.

Knowledge, Skills, and Abilities – May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Ability to maintain strict confidentiality
• Strong written, verbal, and interpersonal communication skills
• Highly organized and detail oriented
• Ability to use good judgment and think critically
• Working knowledge of Microsoft Office Suite

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

• General office setting

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work effectively at a computer for up to eight hours daily
• Ability to sit for extended periods of time
• Some physical work required while setting up for commencement ceremonies
• Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.