System Analyst/Programmer, Professional Service Specialist 1

Job Title: Systems Analyst/Programmer

Department: Strategic Planning and Management

Division: Strategic Enrollment Management

Reports to: Associate Director, CRM & Digital Strategy

Summary:

The Systems Analyst/Programmer will work across the functional units within the Division of Enrollment Management to devise and modify procedures for integrated use of Slate CRM and other data systems to enhance business processes. S/he will design, code, test, debug, maintain, and document implementations aimed to properly manage and leverage the data stored in Rowan University systems. S/he will serve as the CRM data feed liaison between the division of Enrollment Management and the division of Information, Resources, and Technology (IRT). S/he will also coordinate the development and management of analytical reports and collect, interpret, analyze, and disseminate data.



Description:

Primary Responsibilities

Coordinates and collaborates with the Slate CRM guiding coalition for data governance and change management processes.

Translates business requirements into CRM specifications detailing the capabilities, functionalities, process flows, and developer needs for new implementations.

Develops custom-built Slate data-drive pages for internal and external constituents, to meet data-sharing needs, improve data use efficiency, and enhance business processes.

Programs complex custom SQL queries to enhance CRM functionality, including query performance. business efficiency, and load times.

Liaises with IRT to implement and maintain data feeds between Strategic Enrollment management data systems and ERPs across Rowan University and partnership schools.

Maintains CRM specifications following system integrations, upgrades and enhancements.

Coordinates testing and quality assurance processes for data system integrations, upgrades, and new implementations.

Coordinates projects related to data requirements, input/output and data integrity; works to facilitate data definitions and standards, and to improve data capture, accuracy, and access.

In consultation with stakeholders, leads the development of data stewardship strategies and drives the ongoing implementation resulting in business process improvements.

Promotes the development of processes, tools, and utilities that leverage standardized data in order to increase efficiency of data processing, analysis, and reporting.

Maintains and updates technical logistics to Strategic Enrollment Management data systems, including Slate CRM and other data systems as needed.

Provides support and training for end-users on navigation and use of Strategic Enrollment Management data systems.

Performs other related duties as may be assigned.

Qualifications:

Required

• Baccalaureate degree in a relevant field
• Four (4) years of professional related experience
• Working knowledge of programming languages, such as SQL, XML/XSLT, Javascript, JQuery, HTML, CSS, and liquid markup, and willingness to learn other languages as needed.
• Familiarity with databases
• Ability to successfully prioritize and facilitate several projects and deadlines independently, while building collaborative relationships
• Excellent technical writing and verbal communication skills, and the ability to present to diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds

Desired

• Master's degree
• Higher education experience
• Relational database programming experience
• Knowledge of information technology systems and reporting tools, familiarity with Slate CRM, Banner, and OnBase
• Sound knowledge of and experience developing and implementing processes for improved data quality and standards