CO Patient Service Coordinator

The Otolaryngology Department is seeking aPatient Service Coordinator who offers friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Works with others in a team environment.

Specific Duties & Responsibilities:

• Schedules patients for laboratory tests, medical examinations, and consultations.
• Relays information to patients regarding preparation for laboratory tests and examinations.
• Coordinates visits either within the department or between several departments.
• Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Prints and mails directions, maps, fee schedules, and department specific information to patients.
• Sends medical questionnaire forms to patients to obtain missing information.
• Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.
• Obtain and /or verifies patient’s demographic data by phone or in person.
• Confirms appointments by telephone and/or mail.
• Fills vacancies due to cancellations.
• Obtains pre-certifications as required by patients’ health care insurers or managed care providers.
• Registers patients for clinical appointments using computerized database.
• Assists patients or family members with completion of medical insurance forms.
• Informs patients of costs or care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
• Arranges or assists in arranging patient transportation.
• Answers phones and provides routine information to callers. If a patient has to be admitted to the hospital, takes care of administrative tasks of admission so that the patient may go directly to the floor.
• Reviews patient charges and extracts chargeable items. Collects time of service payments, issues receipts, and prepares cash settlement records.
• Assigns diagnostic and procedures codes to charge vouchers for computer input. Enters patient charges into computer system.
• Discusses patient charges, if appropriate, with patients and/or patients’ families.
• Evaluates eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
• Refers patient to appropriate office and ensures application for funds has been made.
• Prepares patient’s statement of charges and reviews with patient.
• Assists with basic insurance and third party queries and explains payment policies.
• Other duties as assigned.

Minimum Qualifications (Mandatory):

• High School Diploma/GED required.
• One year work experience required in a similar service- oriented industry.

Preferred Qualifications:

• Minimum one year medical office and/or surgery scheduling experience preferred.
• Knowledge of medical insurance coverage preferred.
• Courses in Medical Terminology, Anatomy, and Physiology, or demonstrated appropriate knowledge preferred.

Special Knowledge, Skills & Abilities:

• Ability to multitask and work in a high volume setting.
• Excellent analytical and communication skills coupled with patience and fortitude.
• Certification in appropriate skills groups must be obtained during introductory period.

Classified Title:Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Hourly Pay Rate Range:$15.41 - $21.21/hr (commensurate with experience)
Employee group: Full Time
Schedule:M-F, 8:30 to 5pm
Exempt Status: Non-Exempt
Location:​​​​​​​JH at Greenspring Station
Department name: ​​​​​​​SOM Oto Clinic
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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