Call Center Representative - Part Time (Bilingual Spanish/English Preferred)

CALL CENTER REPRESENTATIVE - PART TIME (BILINGUAL SPANISH/ENGLISH PREFERRED)

MALCOLM X COLLEGE

Malcolm X College is currently seeking a part-time Call Center Representative. This role provides excellent customer service through the City Colleges of Chicago Call Center and delivers quality information and advising to students and the general public who inquire about City Colleges of Chicago’s academic programs and other services.

The Student Services Department provides a broad range of services to assist students in achieving their academic and life goals.

The mission of Malcolm X College is to provide accessible liberal arts and health-focused education that fosters personal and professional achievement. To fulfill this mission, we focus on the following core values: accountability, community, diversity, empowerment, learning, and respect.

ESSENTIAL DUTIES

• Responsible for answering incoming calls to the call center and assisting callers with questions related to any of the seven City Colleges.
• Responds to requests for information in person, via telephone, live chat and by email.
• Maintains a log of phone and email activities regarding inquiries from marketing leads.
• Responsible for providing any assistance to students that may need to navigate through the City Colleges administrative requirements.
• Coach students on educational planning by advising them on curriculum choices, credit policy, transferability of credits and financial assistance processes.
• Maintains ongoing relationships with campus staff and administration to remain current with all marketing and academic components and special events.
• Maintains ongoing relationships with campus staff and administration to remain current with all marketing and academic components and special events.
• Coordinates problem resolution with appropriate departments. Refers Financial Aid and Information Technology troubleshooting questions to appropriate departments.
• Conducts call campaigns to assist with recruitment, retention and completion efforts.
• Guide prospects to complete application process, academic program selection and additional enrollment processes.
• Prepare prospect and students for college visits.
• Navigates PeopleSoft portal and Grades First to provide students with pertinent information.
• Responsible for attaining and updating accurate information from all seven City Colleges.
• Performs related duties as assigned.

QUALIFICATIONS

• Associates Degree or equivalent education and three years of experience in customer service. Bachelor degree preferred.
• Working knowledge of City Colleges of Chicago’s marketing function and operations is preferred.
• Must be able to work a flexible schedule, including some weekends.
• Proficient in basic computer skills Microsoft Excel, Word and Powerpoint.
• Excellent verbal and written communication, organizational, and administrative skills required.
• Ability to sit for long periods of time.
• Must be able to work well with internal and external constituents and possess the ability to handle all situations with tact and diplomacy.
• Must be able to complete tasks in a timely manner.

When applying, please attach your professional resume and unofficial transcripts.

For the second time in three years, Malcolm X College was selected as aPromising Places to Work in Community Colleges award winner! The award is given by the National Institute for Staff and Organizational Development (NISOD), a membership organization committed to promoting and celebrating excellence in teaching and leadership at community and technical colleges, and Diverse: Issues in Higher Education, a leading academic publication.

MXC was recognized for its best-in-class student and staff recruitment and retention practices, inclusive learning and working environments, and meaningful community service and engagement opportunities.

We are an equal opportunity and affirmative action employer.

Thank you for your interest in City Colleges of Chicago!