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Student Services Specialist

Employer
Metropolitan Community College
Location
Missouri, United States
Salary
Salary Not Specified
Posted Date
Jan 12, 2022

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Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services, Disabled Student Services, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Position Information

Career Opportunity Number 22-003 Position Title: Student Services Specialist Location Administrative Center Position Type: Full-Time Class Category Classified Staff Job Open Date 01/12/2022 Job Close Date 02/02/2022 Open Until Filled No Initial Screen Date: 02/07/2022 Minimal Qualifications:
· Associate degree (A.S., A.A.) or two-year technical certificate;
· 1 year experience in administrative support, customer services, or related area.
· Minimum Education Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Preferred qualifications:
Preference will be given to individuals who possess :

* Bachelor’s degree

* Knowledge of postsecondary educational processes, policies and procedures.

* Evidence of working with multiple projects or departments.

* Two (2) years’ experience working in a customer service environment.

* Evidence of working with diverse groups of people.

* Evidence of using current technology to process records and organize information. Work Hours
Normally scheduled Monday, Thursday, Friday 8:00am-4:30pm and Tuesday, Wednesday, 10:30am-7:00pm; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs. Compensation The annual salary is $34,246. A competitive benefit package is included. Special Instructions to Applicants
PLEASE NOTE :
* Cover letter, resume, and transcripts are required and must be attached to the online application in order to receive any consideration.

* Interviews will be conducted by a hiring committee.

Class Summary

Incumbents provide comprehensive information and services to students and prospective students in single areas or across a number of disciplines that may include admissions, financial aid, academic advising, records and transcripts, career services, international students, and disability services.

* EOE /M/F/Vet/Disabled Typical Essential Duties
· Coordinates academic support program operations; work may involve managing staff and activity scheduling, providing logistical and functional support, and collecting necessary documentation.

· Assists students with enrollment, registration, financial aid application, academic advising, testing, accommodations, and/or other student support services; facilitates the assigned program operations by interviewing current and prospective students to determine program/service eligibility, providing necessary information, troubleshooting issues, proctoring tests, assisting students with completing paperwork, and performing related activities.

· Responds to inquiries from students, staff, instructors, and the public via phone, email, or in person; resolves complaints and issues; directs applicable issues or requests to appropriate personnel/departments; provides course information, referrals, and resources; and assists students with using College facilities.

· Prepares, processes, and/or verifies records, reports, worksheets, forms, loan packets, transcripts, promotional materials, presentations, and other documents; maintains, scans, files, and records student and other confidential data; work may involve utilizing software systems to update and maintain databases and records; running reports and queries; researching and compiling general and financial information; and ensuring compliance with Federal, State, and other applicable laws, policies, and procedures.

· Performs administrative duties to include ordering supplies, processing correspondence, completing purchase requests, creating meeting agendas, reserving rooms, scheduling appointments, sending out reminders, entering and approving facility requests, and setting up rooms.

· Performs accounting duties to include managing and reconciling student and other third party accounts; preparing journal entries; making deposits; creating check requests; setting up payment plans; managing cash drawers; reviewing and adding or removing holds on student accounts; performing debt recovery and collection; preparing deposits; processing student fees; calculating, communicating, and returning financial aid funds; and adjusting awards based on Federal guidelines.

· Coordinates with students, instructors, academic advisors, the public, and other internal and external staff, departments, and agencies to communicate information regarding College services and requirements, assist with special event operations, and assist with administrative duties.

· Provides support to supervisors, counselors, and managers by prioritizing and assigning work, and training staff in assigned area of operations when necessary.

Knowledge
• Applicable academic programs, and/or other related programs;
• Customer service principles;
• Applicable Federal, State, and Local laws, rules, regulations, policies, and procedures;
• Program support principles and practices.

Skills
• Providing academic support services in assigned are of operation;
• Providing program support;
• Using a computer and related software applications;
• Compiling and reviewing data and information and making sound recommendations based on findings;
• Maintaining confidentiality;
• Interpreting and applying applicable laws, rules, regulations, policies, and procedures;
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Positions Supervised
No staffing table positions. Physical Requirements
Positions in this class typically require: feeling, grasping, hearing, fingering, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly. Licensing Requirements
None. Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education you have as conferred through an official transcript?
    • Have not completed High School/GED
    • High School/GED
    • Associate's degree
    • Bachelor's degree
    • Master's degree
    • Doctorate degree
  2. * How much administrative support, customer service, or related area do you have, as supported by the employment history listed on your application?
    • none
    • less than one year
    • between 1 and 2 years
    • between 2 and 3 years
    • between 3 and 4 years
    • between 4 and 5 years
    • five or more years
  3. * How did you learn about this position?
    • Academic Keys
    • Chronicle of Higher Education
    • Craigslist
    • Diverse Issues in Higher Education
    • Dos Mundos
    • Employee referral
    • Facebook
    • HigherEdJobs
    • Jobs.mo.gov
    • Indeed
    • Inside Higher Ed
    • Kansas City Call
    • Kansas City Globe
    • Kansas City Hispanic News
    • LinkedIn
    • MCC Website
    • Monster
    • Other Source
    • Twitter
Optional & Required Documents
Required Documents
  1. Cover Letter
  2. Resume
  3. Transcript 01
Optional Documents
  1. Transcript 02
  2. Transcript 03
  3. Transcript 04
  4. Transcript 05
  5. Other Document 01
  6. Other Document 02


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