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Assistant Director for Campus Living Community Staffing #605973

Northern Arizona University
Arizona, United States
Salary Commensurate with experience
Posted Date
Jan 20, 2022

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Position Type
Administrative, Student Affairs, Other Student Affairs
Employment Level
Employment Type
Full Time
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Job Description

Housing and Residence Life (HRL) at Northern Arizona University houses 7,800 students and staff in 22 campus living communities (CLCs), including traditional, suite and apartment communities. Our departmental mission and four foundational value areas work in concert to provide an intentional, comprehensive and expansive lens guiding all we do and how we do it. Through our values, we ground our approach, priorities, decisions, interactions, services, staffing, resources, processes, policies, reflection and navigation of complex situations.

Housing and Residence Life Mission Statement:

“We create a welcoming and vibrant residential experience where students connect, explore and belong.”

Our four foundational value areas:

Care and Support
Community and Connectedness
Equity and Inclusion
Learning and Development
We value and honor diverse experiences and perspectives, and are committed to fostering inclusive communities where individuals feel valued, safe, and understood. To promote the success of students, staff and faculty, we strive to learn about individual and shared human experiences, while advocating for the respect and inclusion of all identities.

Position Overview

The Assistant Director for Campus Living Community (CLC) Staffing position plays an integral role in the shared leadership, direction, mission and foundational values of Housing and Residence Life. As one of four Assistant Directors (ADs) reporting to the Director for CLC Staffing, this position contributes to developing and ensuring a comprehensive and enriching campus living experience for 7,800 students and staff living in 22 communities.

The AD for CLC Staffing provides leadership, direction and support for a designated area of campus living communities housing up to 2,000 students and staff. This includes direct supervision of 4-5 full-time professional CLC Coordinators, and indirect supervision of 1-2 CLC Graduate Assistants and approximately 200 Resident/Community Assistants. To achieve desired outcomes supporting departmental and institutional values, the Assistant Director must lead with a deep understanding, intercultural competency, and demonstrated commitment to diversity, equity and inclusion.

Job duties

Staff Supervision & Development - 40%

  • Directly supervise, guide and mentor 4-5 full-time professional live-in Campus Living Community (CLC) Coordinators, responsible for management of daily operations, staff supervision, and implementation of an intentional comprehensive engagement plan for their campus living community.
  • Indirectly supervise 1-2 CLC Graduate Assistants and approximately 50 Resident/Community Assistants.
  • Build strong and effective working relationships with live-in staff members; establish and maintain ongoing communication and feedback channels with directly reporting staff, including regular meetings and interactions.
  • Collaborate with leadership team, departmental staff and campus partners to plan and implement intentional and ongoing staff training and development opportunities; assist in the development and reinforcement of individual professional development plans.
  • Evaluate staff efforts/progress based on clear and comprehensive expectations and timely, ongoing performance feedback.
  • Engage staff members in intentional and expansive conversations and development opportunities around intercultural competency, diversity, equity and inclusion.
  • Determine and guide CLC staff priorities and where/how staff time and energy is dedicated in order to ensure support of departmental initiatives, partnerships and overall enhancement of the campus living experience.
  • Participate in CLC staffing efforts, including implementing inclusive, intentional and comprehensive recruitment, selection, onboarding, and training processes.
  • Share input in employment decisions.
  • Plan and direct work, resolve conflicts, and address performance issues.
  • Respond promptly via phone and/or email to student/parent/guardian concerns and experiences; follow up as appropriate with staff for additional student support and response

Community Development & Student Engagement - 15%

  • As part of Director and AD team, determine priorities for departmental community and resident engagement framework that supports the intersection of academic, career and social life for freshmen through senior/grad housing.
  • Collaborate with campus partners and HRL staff to develop and implement programs and initiatives that promote student success and engage targeted resident resources in specific campus living communities.
  • Establish goals and priorities for building inclusive communities; promote and demonstrate the department’s Commitment to Inclusive Communities by aiding in the creation of environments that value and respect individuals, and integrate an awareness and appreciation of differences.
  • Encourage staff to utilize departmental and campus resources to generate academic, career, and student engagement opportunities.
  • Monitor and identify trends related to community development activities and reports.
  • Assist in the coordination and implementation of HRL Signature Events intended to enliven the NAU campus living communities.

Student Support, Crisis Response, and Behavioral Education - 15%

  • Work closely with the Office of the Dean of Students and Coordinators for Resident Conduct and Care to ensure conduct case management, consistency, and follow through of area student conduct cases and staff adjudication procedures.
  • Serve as a hearing officer for student conduct cases that may result in University Housing contract termination.
  • Meet with students involved in high-level or escalated cases of concern to ensure appropriate follow-up and support.
  • Support and consult with full-time, graduate, and paraprofessional staff in the management of student conduct and behavioral concerns in the halls.
  • Educate staff and students on Housing and Residence Life policies and procedures, including development, rationale, and implementation.
  • Collaborate regularly with the Office of the Dean of Students, NAU Police Department, Counseling Services, Equity and Access, Disability Resources, and other key University stakeholders.
  • Serve as a member of the Student Behavioral Intervention Team to identify and respond to students of concern in the campus living communities.
  • Support and refer students and staff in need of professional services and resources; be knowledgeable of campus and community resources.
  • Participate in the manager level on-call rotation with Assistant Director and Coordinator, Sr. team members to share emergency/crisis support and consultative assistance with CLC/CLIP on-call staff; respond to high-level critical incidents.
  • Consider parents/guardians as partners in the growth and development of residents; within FERPA guidelines, respond promptly to parents/guardians regarding their student concerns and experiences.

Administration, Operations and Facilities Management - 15%

  • Support CLC staff in their roles as building managers
  • Encourage prompt attention to facilities issues/concerns and proficient use of StarRez for operational functions.
  • Develop and maintain proficiency to be able to support staff with primary software systems (StarRez, Maxient, TMA, Salesforce) including facilities/operational procedures such as facility maintenance monitoring, room assignments, room changes, CLC transfers, building occupancy, consolidation, accommodations, application processes, etc.
  • Communicate major incidents or concerns to the Directors as they arise.
  • Advocate for facilities enhancements that promote the holistic development of students; work with staff to determine appropriate needs and improvements.
  • Assist in the management and supervision of summer operations including staffing oversight for summer camps, conferences, workshops, and student housing.
  • Participate in hall opening and hall closing planning processes according to scheduled building usage.
  • Manage area budget, including expenditure approvals and oversight of student employment trends.
  • Contribute to the development of the Housing and Residence Life budget; communicate budgetary decisions, context, planning, and implementation to staff.

Leadership & Professional Development - 10%

  • Support students, staff and HRL in advancing the departmental mission and four foundational value areas.
  • Contribute to and participate in strategic planning, department goal setting, data/assessment efforts, and determining community staffing priorities and initiatives.
  • Communicate area and departmental trends, concerns, and achievements regularly with supervisor and leadership team.
  • Develop positive working relationships with other campus departments, agencies, and resources that serve students.
  • Participate in and/or lead various meetings and development exercises including weekly Leadership, AD, and campus living (CL) meetings.
  • Lead and support CLC staffing and departmental initiatives, exercises, and development opportunities around diversity, inclusion, and intercultural competency.
  • Serve on and/or chair Housing and Residence Life committees, University committees and/or commissions.
  • Stay current in higher education and student development trends and best practices. Serve as a departmental resource regarding community development, diversity and inclusion, staff supervision and development, student development and trends, etc.
  • Instruct RA/CA two-credit course for hired student positions and those selected as alternates, as needed.
  • Develop an individual professional development plan in consultation with supervisor

Other - 5%

  • Participate in University, divisional, and departmental trainings and developmental activities.
  • Attend and/or present at local, regional, or national workshops/conferences.

Minimum Qualifications

  • Undergraduate bachelor’s degree.
  • 2-4 years of management or supervisory experience.
  • 3-5 years of relevant experience.
  • A combination of related education, experience, and training may be used as an equivalent to the above Minimum Requirements.

Preferred Qualifications

  • Master’s Degree in Student Affairs, Higher Education Administration, Counseling, or related field.
  • 3-5 years of housing and residence life supervisory experience demonstrating increasing responsibilities.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011

Please see for full job descriptions and details on how to apply online!  NAU is an Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

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