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Alumni Engagement Manager #605955

Northern Arizona University
Arizona, United States
Salary Commensurate with experience
Posted Date
Jan 20, 2022

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Position Type
Administrative, Business & Administrative Affairs, Alumni Affairs
Employment Level
Employment Type
Full Time
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Job Description

The Alumni Engagement Manager is critical in the university’s outreach to the nearly 200,000 alumni. The role is the primary relationship manager for about 40 volunteers who give back their time as leaders for the university's key regional networks. The position is critical in mobilizing ambassadors who elevate the reputation of NAU and generate enthusiastic support for the growth and advancement of NAU.

The Alumni Engagement Manager is a hands-on partner for Advancement | Foundation initiatives and collaborates with division colleagues and university partners to define and accomplish mission-driven goals in the areas of student and alumni engagement, fundraising, corporate partnerships, volunteer service, social programming, and networking.

The Alumni Engagement Manager drives the development and management of NAU Near You, a regional and affinity-based alumni chapter program that empowers alumni to access the Lumberjack network where they live and work. Alumni chapters and identity-based affinity groups are led by alumni volunteers and are created to support a Lumberjack’s life-long relationship to NAU through in-person/virtual social events, networking activities, giving initiatives, and meaningful volunteer and ambassador opportunities. The Alumni Engagement Manager administers the program budget and staffing requirements to ensure the program meets detailed objectives, is responsible for the day-to-day management of alumni volunteers and the coordination of events and activities hosted in various locations including Flagstaff, Phoenix, Prescott, Yuma, Portland, Denver, San Diego, North Texas, Washington, DC and by identity-based affinity groups such as the Native American Alumni Chapter.

Additionally, this position works closely with the Associate Vice President and Assistant Director of Alumni Engagement to collaborate on the long-term growth strategy of NAU Near You as a program to support mutually beneficial relationships that drive student and alumni success. This position reports to the Assistant Director of Alumni Engagement and may also supervise a student employee.

Essential Functions

Volunteer and Relationship Cultivation and Management - 40%

  • Oversees the day-to-day management of alumni volunteers. Acting as a liaison to the university, connecting volunteers to necessary departments, university resources and each other.
  • Leads or assists with design, development, implementation, and management of programs and projects
  • Responsible for ongoing alumni volunteer recruitment, onboarding, and training.
  • Develops, implements, and maintains recordkeeping systems and procedures; gathers data, compiles information, and prepares reports and makes decisions related to allocating resources.
  • Develops and hosts an annual volunteer training summit that educates and supports a volunteer’s ambassadorship of NAU.
  • Works with Advancement | Foundation (A|F) colleagues and campus partners to identify additional opportunities and initiatives in need of alumni volunteer support.
  • Plans and host annual volunteer recognition event that highlights the impact alumni volunteers have on student success, fundraising efforts, and alumni programming.
  • Works in partnership with Alumni Engagement team and A|F to develop and implement a volunteer management strategy that focuses on increasing engagement, deepening relationships, and empowering volunteers to mobilize their fellow Lumberjacks
  • Works in partnership with the Alumni Engagement team and A|F to steward relationships with volunteers, ensuring a meaningful volunteer experience and greater affinity for NAU that advances the volunteers’ level of engagement and ambassadorship
  • Guides chapter volunteers in the development of their annual engagement proposals, partnering as appropriate, with University Events to plan and implement alumni events.

Program and Event Development and Management - 35%

  • Work closely with Associate Vice President, Assistant Director, and other Alumni Engagement staff to coordinate NAU Near You, an alumni chapter program connecting alumni within key geographic areas and affinities. Responsible for assisting and occasionally leading program assessment, design, implementation, and annual evaluation.
  • Responsible for coordinating virtual and in-person engagement, working occasionally with University Events to plan and execute chapter events and activities.
  • Maintaining chapter guidebook and similar written materials outlining operations, structure, and standards for the NAU Near You alumni chapter program.
  • Provide thorough, timely, and professional correspondence with all partners during planning for, and in follow-up to, all chapter activities.
  • Develops or assists with the development and implementation of policies and procedures consistent with those of the organization as well as state and federal regulations to ensure efficient operation of the program/project
  • Applies subject matter expertise within constituent engagement
  • Applies baseline planning, organizing, coordinating, and facilitating skills; demonstrates working knowledge of routine work applications
  • Focus is on day-to-day operations and continuity of program; identifies and resolves issues that may not be readily apparent

Alumni Engagement and A|F Team member - 15%

  • Assists with NAU Alumni Association Board relations and serves as the staff liaison to the NAU Alumni Association Board Chapters & Networking committee.
  • Collaborates with Advancement | Foundation colleagues to highlight notable alumni achievements, university initiatives, alumni resources, and to support affinity group engagement through chapter programming that is executed in-person and virtually.
  • Identifies and develops partnerships with campus stakeholders to facilitate engagement on their behalf and to create alumni volunteer opportunities across campus that can be accessed both in-person and virtually.
  • Supports overall alumni and donor stewardship efforts.
  • Serves as a key external outreach leader for Alumni Engagement, A|F, and NAU.
  • Assists with metrics reporting for quarterly and annual reports.
  • Other duties as assigned.

Fiscal management - 10%

  • Manages funding; approves and monitors budget expenditures; prepares budget revisions; provides interim status reports on all accounts; oversees, coordinates, and/or assists with proposal writing to develop additional funding
  • Monitors alumni chapter budget expenditures, providing interim status reports on all accounts to Executive Assistant and forecasting annual expenses.
  • Responsible for reconciling monthly purchasing card transactions due to travel and event expenses.
  • Responsible for tracking program participation and monitoring and reporting program outcomes and making data-driven recommendations about program growth and improvement.

Minimum Qualifications

  • Bachelor’s degree in related field.
  • 1-2 years of project management experience.
  • 2-4 years of relevant experience.
  • Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Please see for full job descriptions and details on how to apply online!  NAU is an Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply.


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