The Alumni Engagement Manager is critical in the university’s
outreach to the nearly 200,000 alumni. The role is the primary
relationship manager for about 40 volunteers who give back their
time as leaders for the university's key regional networks. The
position is critical in mobilizing ambassadors who elevate the
reputation of NAU and generate enthusiastic support for the growth
and advancement of NAU.
The Alumni Engagement Manager is a hands-on partner for
Advancement | Foundation initiatives and collaborates with division
colleagues and university partners to define and accomplish
mission-driven goals in the areas of student and alumni engagement,
fundraising, corporate partnerships, volunteer service, social
programming, and networking.
The Alumni Engagement Manager drives the development and
management of NAU Near You, a regional and affinity-based alumni
chapter program that empowers alumni to access the Lumberjack
network where they live and work. Alumni chapters and
identity-based affinity groups are led by alumni volunteers and are
created to support a Lumberjack’s life-long relationship to NAU
through in-person/virtual social events, networking activities,
giving initiatives, and meaningful volunteer and ambassador
opportunities. The Alumni Engagement Manager administers the
program budget and staffing requirements to ensure the program
meets detailed objectives, is responsible for the day-to-day
management of alumni volunteers and the coordination of events and
activities hosted in various locations including Flagstaff,
Phoenix, Prescott, Yuma, Portland, Denver, San Diego, North Texas,
Washington, DC and by identity-based affinity groups such as the
Native American Alumni Chapter.
Additionally, this position works closely with the Associate
Vice President and Assistant Director of Alumni Engagement to
collaborate on the long-term growth strategy of NAU Near You as a
program to support mutually beneficial relationships that drive
student and alumni success. This position reports to the Assistant
Director of Alumni Engagement and may also supervise a student
Volunteer and Relationship Cultivation and Management - 40%
- Oversees the day-to-day management of alumni volunteers. Acting
as a liaison to the university, connecting volunteers to necessary
departments, university resources and each other.
- Leads or assists with design, development, implementation, and
management of programs and projects
- Responsible for ongoing alumni volunteer recruitment,
onboarding, and training.
- Develops, implements, and maintains recordkeeping systems and
procedures; gathers data, compiles information, and prepares
reports and makes decisions related to allocating resources.
- Develops and hosts an annual volunteer training summit that
educates and supports a volunteer’s ambassadorship of NAU.
- Works with Advancement | Foundation (A|F) colleagues and campus
partners to identify additional opportunities and initiatives in
need of alumni volunteer support.
- Plans and host annual volunteer recognition event that
highlights the impact alumni volunteers have on student success,
fundraising efforts, and alumni programming.
- Works in partnership with Alumni Engagement team and A|F to
develop and implement a volunteer management strategy that focuses
on increasing engagement, deepening relationships, and empowering
volunteers to mobilize their fellow Lumberjacks
- Works in partnership with the Alumni Engagement team and A|F to
steward relationships with volunteers, ensuring a meaningful
volunteer experience and greater affinity for NAU that advances the
volunteers’ level of engagement and ambassadorship
- Guides chapter volunteers in the development of their annual
engagement proposals, partnering as appropriate, with University
Events to plan and implement alumni events.
Program and Event Development and Management - 35%
- Work closely with Associate Vice President, Assistant Director,
and other Alumni Engagement staff to coordinate NAU Near You, an
alumni chapter program connecting alumni within key geographic
areas and affinities. Responsible for assisting and occasionally
leading program assessment, design, implementation, and annual
- Responsible for coordinating virtual and in-person engagement,
working occasionally with University Events to plan and execute
chapter events and activities.
- Maintaining chapter guidebook and similar written materials
outlining operations, structure, and standards for the NAU Near You
alumni chapter program.
- Provide thorough, timely, and professional correspondence with
all partners during planning for, and in follow-up to, all chapter
- Develops or assists with the development and implementation of
policies and procedures consistent with those of the organization
as well as state and federal regulations to ensure efficient
operation of the program/project
- Applies subject matter expertise within constituent
- Applies baseline planning, organizing, coordinating, and
facilitating skills; demonstrates working knowledge of routine work
- Focus is on day-to-day operations and continuity of program;
identifies and resolves issues that may not be readily
Alumni Engagement and A|F Team member - 15%
- Assists with NAU Alumni Association Board relations and serves
as the staff liaison to the NAU Alumni Association Board Chapters
& Networking committee.
- Collaborates with Advancement | Foundation colleagues to
highlight notable alumni achievements, university initiatives,
alumni resources, and to support affinity group engagement through
chapter programming that is executed in-person and virtually.
- Identifies and develops partnerships with campus stakeholders
to facilitate engagement on their behalf and to create alumni
volunteer opportunities across campus that can be accessed both
in-person and virtually.
- Supports overall alumni and donor stewardship efforts.
- Serves as a key external outreach leader for Alumni Engagement,
A|F, and NAU.
- Assists with metrics reporting for quarterly and annual
- Other duties as assigned.
Fiscal management - 10%
- Manages funding; approves and monitors budget expenditures;
prepares budget revisions; provides interim status reports on all
accounts; oversees, coordinates, and/or assists with proposal
writing to develop additional funding
- Monitors alumni chapter budget expenditures, providing interim
status reports on all accounts to Executive Assistant and
forecasting annual expenses.
- Responsible for reconciling monthly purchasing card
transactions due to travel and event expenses.
- Responsible for tracking program participation and monitoring
and reporting program outcomes and making data-driven
recommendations about program growth and improvement.
- Bachelor’s degree in related field.
- 1-2 years of project management experience.
- 2-4 years of relevant experience.
- Any combination of relevant education and experience may be
substituted for the educational requirement on a year-for-year
How to Apply
To apply for this position, please click on the "Apply" button
on this page. You must submit your application by clicking on the
"Submit" button by midnight of the application deadline. If you
need assistance completing your application there are instructions
available on the Human Resources website or in person in the Human
Resources Department located in Building 91 on the NAU Campus - on
the corner of Beaver and DuPont Streets.
If you are an individual with a disability and need reasonable
accommodation to participate in the hiring process please contact
the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006
or PO Box 4083, Flagstaff AZ 86011.
Please see nau.jobs for full
job descriptions and details on how to apply online! NAU is
an Equal Opportunity/Affirmative Action Institution. Women,
minorities, veterans and individuals with disabilities are
encouraged to apply.