The mission of The University of St. Augustine for Health Sciences
is the development of professional health care practitioners
through innovation, individualized, and quality classroom,
clinical, and distance education.
The Clinical Support Specialist will provide student centered
customer service and clinical administrative support to the
clinical faculty and Program Director concerning all aspects of the
academic clinical experience and clinical program operations.
Individual will serve as the frontline and primary point of contact
for students who are entering the clinical placement process of
their academic experience , to include answering questions,
clarifying process es and addressing immediate student
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as primary point of contact for students for all aspects of
their clinical experience.
Timely response to student inquiries; triaging and prioritizing
needs, questions, and student issues related to the academic
Prepare and furnish relevant information about programmatic
requirements including accreditation, reporting, and student
Assist with clinical faculty site visit scheduling, site
development, student placements, ongoing site visits or student
Generate reports for Associate Dean, Program Director, and/or
clinical faculty to ensure all aspects of clinical curriculum
requirements are met.
Document and process academic materials related to clinical
education including leave of absence, incomplete grades, grade
changes, hardship requests, student remediation action plans,
student evaluation of clinical sites, completion of student
performance assessments, and student readiness for clinical
Coordinate clinical communication to students and clinical partners
as directed by clinical faculty including student-specific
correspondence and appointment scheduling.
Collaborate with academic support departments such as Clinical
Education, Student Services, Registrar and Compliance to provide
the student a more comprehensive experience.
Attend clinical-specific department meetings, prepare agendas, and
record minutes and handouts for clinical continuity and
consistency. Distribute minutes on a timely basis.
Assist in the coordination of academic clinical files for the
faculty, Program Director, and Associate Dean.
Interact with clinical faculty, staff, students, alumni, visitors
or outside agencies to relay academic clinical program information
regarding clinical policies, procedures and activities. This
includes distributing mail, email, and telephone messages to the
appropriate clinical faculty.
Prepare and distribute clinical surveys for students, preceptors,
and clinical partners to assure program outcomes success.
Other responsibilities as assigned by Academic Program
OTHER DUTIES AND RESPONSIBILITIES
May perform other duties and responsibilities that management may
deem necessary from time to time.
POSITION IN ORGANIZATION
Academic Program Director
TECHNICAL, MANAGERIAL & PEOPLE SKILLS REQUIRED
To perform this job successfully an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Incumbents will be evaluated, in part, based on
performance of each essential function. Reasonable accommodations
may be made to enable individuals with disabilities to perform
Excellent communication and customer service skills, both verbal
and written, including communicating with tact and
Intermediate to advanced experience with Microsoft Office products
such as Windows, Word, Excel, PowerPoint,
Ability to maintain confidentiality.
Willingness to work a flexible schedule when required.
EDUCATION and/or EXPERIENCE
Minimum of one year of experience as an
administrative assistant, or in a customer service role.
Minimum of high school diploma or equivalent (bachelor’s degree or
vocational training in office skills preferred).
Must have excellent project management skills, the ability to
manage competing priorities, and the ability to build and maintain
strong partner relationships.
Demonstrated ability to establish and maintain positive working
relationships with the public, supervisors, students, professional
staff/faculty and co-workers.
Preferred experience with Salesforce and/or EXXAT.
Position requires minimal travel within the US.
To perform the job successfully, an individual should demonstrate
the following competencies:
Building partnerships and working
collaboratively with others to meet shared objectives.
- Rebounding from setbacks and adversity
when facing difficult situations.
Instills Trust -
Gaining the confidence and trust of others
through honesty, integrity, and authenticity.
Drives Results -
Consistently achieving results, even under
Creating new and better ways for the
organization to be successful.
Customer Focus -
Building strong customer relationships and
delivering customer-centric solutions.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this job, the
employee is regularly required to sit; use hands to finger, handle,
or feel; and talk or hear. The employee frequently is required to
stand and walk. The employee is occasionally required to reach with
hands and arms and stoop, kneel, crouch, or crawl. The employee
must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus and the ability to read. The noise level in
the work environment is usually moderate.
The University of St. Augustine for Health Sciences is an equal
opportunity at will employer and does not discriminate against any
employee or applicant for employment because of age, race,
religion, color, disability, sex, sexual orientation or national