Embry-Riddle Aeronautical University is seeking a Communications
Dispatcher for the Daytona Beach campus. This position is
full-time, 32 hours per week. The Communications Dispatcher is
responsible for the general operation of the Campus Safety &
Security Communications Center. The position maintains
responsibility for the control and direction of incoming and
outgoing telephone calls, coordination of emergency conditions, the
dispatch of internal communications, the monitoring of alarms and
coordination of emergency service, and visitor information and
assistance. The Dispatcher makes staff emergency notifications and
launches the campus emergency notification system as
Responsibilities include the following:
- Monitor and dispatch Campus Safety & Security operations
according to established dispatching procedures for emergency and
- Complete entries into the Automated Records Management system
for incidents, contacts and staff activities.
- Provide directions, guidance and assistance for visitors,
students, parents and other staff members or persons in need.
- Monitor and respond to emergency, fire and security alarms and
notification systems. Provide coordination with external emergency
service agencies. Make staff notifications when necessary. Monitor
other campus department radio frequencies.
- Maintain familiarity and implement emergency dispatching
procedures to include campus emergency notifications according to
department operation procedures.
- Maintain and update directory listings, after hours on-call
personnel, access lists, and emergency procedures.
This position will work 32 hours per week with 3 days off. The
Campus Safety & Security department is a 24/7 operation which
must be staffed at minimum levels at all times. As such,
unscheduled occasional overtime and/or shift changes are required
as needed or when special university details occur. The work
schedule includes weekends and holidays. The Communications
Dispatcher will be required to work the following shifts:
- High School Diploma or GED.
- At least 1-3 years of work-related experience.
- Excellent verbal and written communication abilities.
- Ability to write legibly, speak clearly, and manage multiple
and sometimes stressful tasks (involving radio, phone, and personal
communications) at the same time.
- Must be able to compose brief communications for the campus
emergency notification system.
- Computer knowledge is mandatory to include proficiency with
Microsoft operating systems and ability to learn various ERAU
- A pre-employment drug screening is required and candidate is
subject to random drug screening during employment period.
- Experience and/or certification in emergency management,
emergency operations center, or prior 911 dispatching /
telecommunicators is highly desirable.