Program Manager

Program Manager

About the Opportunity

The division of Information Technology Services is currently seeking a talented individual to fill the role of Program Manager. The Program manager role will be in overall, end-to-end, charge of the program, from shaping the approach to get the desired outcomes through to delivery. The position includes managing projects and resource management within the program, stakeholder and sponsor communications, reporting, and engagement.

Qualifications:

Education
Bachelor's or Master's degree in computer science, information systems, business administration or related field, or equivalent work experience

Experience

• Fifteen or more years of experience in IT and business/industry
  
• Five to seven years of diverse roles and increasing leadership responsibilities across major projects and programs
  
• Substantial consulting leadership experience a plus
  
• Demonstrated experience in managing "upward" among senior leadership
  
• Demonstrated experience in leading diverse teams
  
• Demonstrated experience with digital projects
  
  Knowledge and Skills
  
• Exceptional leadership skills, with the ability to develop and communicate the program objectives, inspire and motivate staff, and maintain alignment with the business strategy.
  
• Possesses a high degree of political sensitivity, astuteness and the ability to effectively use the informal power structure of the organization to achieve success and clear obstacles for the program.
  
• Highly empathetic and able to vary styles of interaction to match the needs of a variety of temperaments and personalities.
  
• Excellent verbal and written communication skills, including the ability to explain and "sell" the program goals and objectives to the business, as well as technical leadership.
  
• Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units. Familiar with industry trends and innovation.
  
• Effective influencing and negotiation experience and skills in an environment with high competition for resources.
  
• Excellent analytical, strategic planning and execution skills.
  
• Demonstrated ability to develop and deliver against financial and resource constraints.
  
• Experience with one or more project/program management methodologies (such as PMI PMBOK, Agile and MSP [managing successful programs]) and across a range of project types.
  
• Knowledge of project planning tools, such as Microsoft Project and Project Server, with evidence of practical application.
  
• Deep understanding of current and emerging technologies, how other enterprises are employing them to drive digital business, and how they may be applied to the enterprise to drive digital business.
  
• Ability to manage project details as well as program strategy.
  
  Key Responsibilities
  
  
• Leads the development of the overall approach for the program, its major time frames and the definition of its major deliverables to address and meet the desired goals and outcomes.
  
  
• Leads regular interactions with the executive sponsor to inform, alert, negotiate and maintain a continuing good relationship and shared vision for the program outcome.
  
  
• Establishes and ensures appropriate governance functions for the program in accordance with enterprise policies, practices and on behalf of the executive sponsor or SRO (senior responsible owner).
  
  
• Directs the creation and maintenance of the required program documentation and artifacts.
  
  
• Develops and controls the program budget, and manages expenditure within agreed spending plans.
  
  
• Ensures and balances the availability of the required skills and competencies across project teams within the program.
  
  
• Leads reviews with executive sponsor and stakeholders to identify organic or specific program needs and/or changes, and directs the development of appropriate approaches to address.
  
  
• Leads the development and maintenance of stakeholder mapping, communications and reporting.
  
  
• Acts as an advisor, and builds and maintains relationships across the wider stakeholder community.
  
  
• Leads the oversight of program projects' execution, their progress compared with the plan and the production of agreed deliverables.
  
  
• Monitors and coordinates dependencies across the projects in the program and resolves conflicts.
  
  
• Directs or approves the establishment of framework/guidelines for the use of contractors and professional service providers, and determines their use across the program.
  
  
• Supports and facilitates agenda setting for program committee/board meetings.
  
  
• Directly manages projects within the program
  
  
• Identify and schedule project deliverables, milestones and required activities and tasks.
  
  
• Provide leadership and motivation to project team members throughout the project life cycle and confer with project staff to outline work plan.
  
  
• Establish work plan and staffing for project activities, iterations or phases, and arrange for recruitment or assignment of project personnel.
  
  
• Review project proposals or plans to determine time frame, funding limitations, procedures for accomplishing projects, staffing requirements and allotment of available departmental resources to various project phases.
  
  
• Analyze project proposals to determine time frame, funding limitations and appropriate process for accomplishing projects.
  
  
• Review/approve work plan of external service provider or consultancy contracted to execute project.
  
  
• Implement project communication plan.
  
  
• Conduct risk assessment and mitigation.
  
  
• Monitor project activities, ensuring the currency, quality and integrity of the information, while providing consistency in content and "look and feel" across the enterprise.
  
  
• Ensure that project goals are accomplished and in line with business objectives.
  
  Position Type
  
  Information Technology
  
  Additional Information
  
  Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
  
  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
  
  To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
  
  
  To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Program-Manager_R102128 jeid-773875f650dd2249ad7d48f140119e5c