Manager of Operations and Student Service, Professional MBA (PRN28999B)

Under the direction of the Director, the Manager of Student Services, Professional MBA is responsible for managing the day-to-day operations of the program; managing the curriculum for the program; supervising program administrative functions; overseeing programming and events; establishing rapport with students to ensure satisfaction with the program; and maintaining regular contact with students, advising them on academics and keeping them motivated and progressing towards graduation. This person must have strong communication and project management skills, be an effective team player, and an excellent organizer to handle multiple tasks. 

This job is considered “essential,” and therefore, it is required that the employee be on-campus, in-person.

University of Utah Job ID# PRN28999B 00033 - Executive Education

COMPENSATION:             45000 to 60000

WORK SCHEDULE:           Full Time, Monday through Friday. Must be able to work frequent evenings and occasional weekends to support students, evening classes, and events. This position is primarily on-campus, with possible allowances for occasional remote work.

RESPONSIBILITIES:

Operations and Student Services: 

• Oversee administrative matters regarding the day-to-day operations and procedures of the Professional MBAprogram. Supervise program administrative functions and build rapport with students to ensure satisfaction with the program.
• Counsel and advise MBA students as it relates to academic success and career guidance, with a focus on retention. 
• Audit, monitor, and evaluate individual student academic progress, assess their needs, and develop appropriate educational plans. 
• Foster student success by defining and implementing proactive strategies that help students stay on track to fulfill their educational goals.
• Plan and implement Professional MBA events as required, for example: orientation, networking events, and graduation.
• Make referrals and advise students who need assistance with overcoming learning obstacles, specialized tutoring, or alternative schedules.
• Maintain student academic files that include a record of the advising activity, degree plans, and graduation tracking.
• Maintain up-to-date information about program requirements and communicates information effectively to students, faculty, and departments.
• Leverage technology platforms such as Salesforce and Slack to support students.
• Develop and promotes resources to benefit student success.
• Conduct assessment of advising services, adjusting for the most effective advising practices.
• Monitor and improve program quality by conducting mid-program and exit surveys.

Faculty Support and Class Support

• Leverage technology platforms such as Canvas to support faculty.
• Arrange for TA support, hiring and training TA’s where necessary, and overall course support throughout the semester.
• Manage quality PMBA class nights by making appropriate arrangements for the faculty and arranging logistics for the students. Responsibilities include interacting with PMBA students, supporting faculty before and during class days with academic needs, IT and equipment needs, catering (event nights), and a willingness to perform all necessary tasks required to provide students with a world-class experience.

Events

• Work with the Recruitment/Admissions team to facilitate new student onboarding processes and retention strategy to keep new admits engaged and prepared to start the program.
• Support PMBA events (PMBA alumni events, graduation, and recruiting events)
• Participate in occasional recruitment activities virtually or in-person as assigned.
  Managing and Supervisory:

• Oversee and supervise the student services team. Will hire, train, direct daily activities, and develop the team to ensure accurate and timely customer service. 
• Other duties as assigned by the Director.

*This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required

• Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

• Nearly Continuously: Sitting, hearing, listening, talking.
• Often: Repetitive hand motion (such as typing), walking. 
• Seldom: Bending, reaching overhead. Lifting – up to 25 pounds.

QUALIFICATIONS:

• Bachelor’s degree in a related area or equivalency (2 years related work experience may be substituted for 1 year of education). 
• Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred. 
• Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

PREFERENCES:

• Bachelor’s degree from an accredited college or university, plus five years of related experience or equivalency
• Strong customer service, interpersonal, and relationship-building skills
• Ability to problem solve in a fast-paced environment
• Results-oriented and achievement-driven
• Ability to work independently
• Handle multiple tasks in an organized manner. Prioritize to ensure a balanced and efficient workload. Produce high-quality work with speed and accuracy.
• Excellent oral, written, and telephone communication skills and the ability to relate well to working professionals
• Collaborative in approach and open to new concepts and ideas
• Strong computer skills including proficiency in Microsoft Office (Word, Excel, Access, PowerPoint)
• Preference will be given to those able to work some evenings, as required

TO APPLY, VISIT:               https://utah.peopleadmin.com/postings/127966

EQUAL EMPLOYMENT OPPORTUNITY

The University of Utah is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), for further information or to request an accommodation. The University of Utah is committed to diversity in its workforce. Women and minorities are encouraged to apply.