Starbucks Lead

University of Idaho

Starbucks Lead

Location: Moscow

Division/College: Auxiliary Services

Employee Category: Classified

Pay Range: $16.29 per hour or higher depending on experience and education

Full/Part Time: Full Time

Position Summary:
The Starbucks Lead is responsible for supporting the VandalStore Mission and producing the core outcomes: Student Success, Customer Experience, Great Product, and Great Environment. The position focuses on performance management, cash handling, inventory controls, scheduling, and resource management. It is a supervisory role that sets a high standard of customer service for both the University of Idaho and Starbucks and leads and trains a team for success. The Starbucks Lead also assures that the University of Idaho VandalStore is in compliance with the licensed store agreement with the Starbucks Corporation.

Minimum Qualifications:

• High School degree or equivalent

• Two years of staff management in a retail or food service environment
• Experience with customer service; cashiering/POS systems; staff training.

Preferred Qualifications:

• Bachelor’s Degree
• Experience working as a Barista
• Starbucks experience at a manager or shift supervisor level
• Ability to follow detailed instructions, accurately, communicate effectively both verbally and in writing; communicate effectively in person and via the telephone.
• Demonstrate problem solving skills; serve and communicate with diverse personalizes and culture; excellent customer service skills.
• Managing multiple projects simultaneously with great attention to detail.
• Communicating effectively with Internal/External customers; in-person, phone and email.
• Working both in teams or independently.
• Working in a multi-task environment, maintaining confidentiality, and following oral and written instructions, policies, and procedures.

Knowledge of:

• Retail methods, inventory control, pricing, and promotions;
• Retrieval of information, report writing, scheduling and basic human relations activities (performance management, hiring, termination, etc.) and systems trouble shooting;
• Ability to use a computer and current software and applications for word processing, email, internet searches, and data organization.
• Posses a valid driver’s license.

Physical Requirements & Working Conditions:

• Ability to stand and walk for an entire shift (8 hours), bend and stoop;
• Ability to lift, carry and/or otherwise move up to 50 pounds;

Required Licensures, Certifications or other

• Willing and able to early mornings, evenings, weekends and special events.

Posting Number: SP003200P

Posting Date: 01/18/2022

Closing Date:

Open Until Filled: Yes

Special Instructions:
Applicants | Applications received by February 2, 2022 will be given first consideration.

In your letter of qualification, using details and examples, please address all of the required and preferred qualifications for this position and how your experience and skills align. The information provided in your letter of qualification will be used to determine eligibility for an interview, and demonstrate your communications skills.

Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, please visit: jobs.uidaho.edu

EEO Statement
University of Idaho is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.


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